ACORN DISPATCHER
The Big Task
Evaluate customer calls and match the right technician to every job.
Responsibilities
- Meet daily goals prioritizing calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.
Spend a little time learning about Acorn Service Group and give us a call or send us a resume. We look forward to hearing from you.
The Acorn Experience
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We work with you to choose the best solution for your needs and budget.
Honest Solutions
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Our estimates are upfront and transparent, with no hidden costs.
Upfront Pricing
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Our technicians are bonded, insured and licensed.
Licensed Technicians
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We arrive on time, do excellent work, and clean up before we leave.
Convenient Scheduling
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We guarantee our labour and honour all manufacturers’ warranties on the systems we install.