The Big Task
Evaluate customer calls and match the right technician to every job.
- Meet daily goals prioritizing calls. Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Desired Skills and Experience
If you can achieve the above and you find it fun and challenging – you have just the right amount of skill and experience.
Spend a little time learning about Acorn Service Group and give us a call or send us a resume. We look forward to hearing from you.