DAIKIN & ACORN SERVICE GROUP AC GIVEAWAY

Help us find a deserving home

Partnering with Daikin, we are thrilled to choose a deserving community member to receive a free installed A/C system to enjoy the comfort of their home all summer long.

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WE WANT YOUR HELP ON DECIDING WHO THE LUCKY WINNER IS

Tell us why a Daikin air conditioning unit installed by Acorn would benefit you or someone you know. Please email info@acornheat.com with your story, name and phone number by March 31st, 2022.

Acorn Service Group Is A Daikin Comfort Pro™"

The words mean that the contractor you invited into your home is a highly-qualified and continuously-trained professional who will quickly, efficiently and effectively help to solve any of your indoor comfort needs. All Daikin Comfort Pro contractors seek to achieve the highest levels of customer service, business integrity, and technical competency. These range from maintaining an excellent rating with their local Better Business Bureau (BBB) to taking continuing education classes on how best to install and service Daikin brand products. To retain this status, Daikin Comfort Pros must deliver their best abilities to each and every customer, year after year.

A commitment to provide you the right service and products

Daikin Comfort Pros have access to one of the most complete lines of indoor comfort products and systems available. As the #1 manufacturer of indoor comfort systems and refrigerants in the world, Daikin offers you a full line of comfort solutions that ensures that a Daikin Comfort Pro can provide the perfect
solution to your home.

A commitment to serve you over the long term

As a Daikin Comfort Pros we want to earn your business. We want to be your long-term provider for all your indoor comfort needs. To help deliver on this commitment, you can take peace of mind with the warranty coverage offered on your
Daikin brand indoor comfort product or system. As a Daikin Comfort Pro we have access to one of the best limited warranty programs in the indoor comfort industry.

To save money, receive priority service, and ensure that your equipment is serviced regularly, consider joining our Acorn Service Plan!

WE SERVICE, REPAIR AND INSTALL DAIKIN AIR CONDITIONING

Acorn Service Group has earned a reputation for good work and honest advice. But the thing we’re most proud of is our commitment to treating people right. See what our customers say about us on Google.

This is not an easy review to write. The office staff have been excellent, they communicate effectively in a timely fashion and are very knowledgeable despite not being trained technicians.My concern lies with the service Acorn provided.My furnace stopped working and I called Acorn on Friday, I explained the situation and also said that I had an alternate source of heat in the house so it wasn’t an urgent issue.I was called on Tuesday with the news that a technician was available and he correctly diagnosed a faulty gas valve. The valve was replaced and I was billed $149 for the call out (which I knew about) and $508 for the valve (which seems a little steep).From that day on we noticed a smell that we thought was gas but did not smell like rotten eggs as BC Hydro describe so we were confused what it might be.My wife eventually convinced me to call Acorn and to their credit a technician was dispatched that day.He confirmed that the smell was indeed gas and there were two leaks, one from a loose out pressure tap on the valve and one due to the flare nut being cross threaded when the valve was installed.He fixed both leaks under warranty.I called Acorn to express my concern about the cross threaded flare nut as a potential source of future leaks. The office staff said they were pretty sure it would be fine but that I should check for leaks on a regular basis. I was not satisfied with this answer. The office said that the Service Manager would call me to discuss my concerns. That was one week ago. No call.I would like Acorn to replace the cross threaded gas valve with a new one so my family and I can feel confident that it isn’t likely to develop a leak sometime in the future.I also would like to reiterate that gas does not smell like rotten eggs, so if you suspect something may be gas - assume it is and call in an HVAC tech. I didn’t, and put my family at risk for nearly a week while I tried to figure out what the smell was.I sent this review to Acorn and got a call from the service manager who apologized and told me that the service tech who said the fitting had been cross threaded said that he didn’t mean it was cross threaded and shouldn’t have written that. I asked for a picture of the threads which the tech had taken at the time and they looked okay.I am not completely comfortable with the state of our furnace and will be closely monitoring it for leaks. I asked that they schedule a follow up check in about six months or whenever their quiet time is to be sure we haven’t developed a slow leak. I also suggested they do a comp service while they were here to compensate us for the hassle and risk they caused. No reply.In all conscience I can’t recommend Acorn.After posting this review I received a call from one of the owners. She had no issues with any of my comments and apologized, noting that the service people are run off their feet at the moment but that was no excuse for not responding to my last communication. She offered to send someone round to confirm their were no leaks and also agreed that in the circumstances my request for a follow up check and complimentary tune up during the Spring were completely reasonable. She immediately followed that up with an email confirmation. She is proud of the people they employ and wanted to make sure that I was a satisfied customer. I had initially given them 3 stars, it is a shame it took a dodgy review to get good service. I am not sure yet how I feel about using them again, but as far as this transaction is concerned I am satisfied with the final outcome.Ian Denison
Ian Denison
Ian Denison
21:58 25 Nov 22
I made an appointment for a technician to come and look at my heat pumps because I was having trouble with them. The technician showed up and asked what the problems I was having with my system, I explained the problems and he told me what he thought he should do to find the problems. He told what he thought it could be and gave me options on how he wanted to proceed, also let me know the probable costs and came to an agreement. Thank god he did a thorough investigation before diving into what I thought was wrong because he figured out the problem and cost me half of what I thought the problem was. I would use Acorn again and if all their technicians are as good as the one I had there a very lucky company.John Newman
Scribner Man
Scribner Man
01:41 27 Oct 22
Ke was great. Very professional and resolves my heating issues. I will continue to contact Acorn!
Becca Bastien
Becca Bastien
22:51 19 Oct 22
Austin and Max from Acorn installed a Navien tankless water heater for us. They are competent, professional, polite, knowledgeable, neat and efficient. They represent Acorn very well. Thanks for the great service, guys. And thanks to Shawn and Acorn for arranging the sale and service.
Glenn Johnson
Glenn Johnson
23:27 17 Oct 22
Working with Acorn we were able to swiftly and competitively offer a service that would work well within our budget so that we could remediate heating issues in our house during a cold spell! They had provided heaters as well as made quick work of the installation within days of setting up and confirming numbers. In addition, at least for what I am looking for when contacting a service organization is not just the face value of the service, but the add-on value that truly shows partnership. Acorn does this in a way that made us feel secure we were going to be taken care of by providing reasoning to furnace choices they install and even prescribing opt-outs to their own services that may not be immediately needed when working on a quote. This all came together in a great service offering and was reason for why we chose Acorn instead of other organizations we were considering when replacing our furnace!And of course...the service itself was done smoothly, but I emphasize this as a function of the task at hand, not the add-on value that comes with partnership.
Lance Quan
Lance Quan
18:11 12 Nov 21
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
karen fang
karen fang
00:11 23 Oct 21
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Wayne Tobey
Wayne Tobey
17:13 28 Sep 21
At the beginning of the recent heat wave our air con decided not to work. We reached out to the Acorn and explained the importance of keeping our animal patients cool . In spite of being swamped, Taylor came out and had things fixed in no time. Each member of the Acorn team was friendly, professional and timely, every step of the way. I cannot thank them enough for their exceptional service.Dr Tina Gemeinhardt
I have lots of heat and hot water, with no problems thanks to Acorn. Staff are great, service is excellent. Highly recommend.
Aris Solomon
Aris Solomon
21:10 01 Jun 21
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
Ken Shand
Ken Shand
21:22 31 May 21
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Find out why our Ladner, Tsawwassen, North Delta, Surrey and White Rock customers recommend us to their friends. To book an appointment or arrange a free consultation - Give us a call or send us an email.

 

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The Acorn Experience


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We work with you to choose the best solution for your needs and budget.

Honest Solutions

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Our estimates are upfront & transparent, with no hidden costs.

Upfront Pricing

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Our technicians are bonded, insured and licensed.

Licensed Technicians

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We arrive on time, do excellent work, and clean up before we leave.

Convenient Scheduling

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We guarantee our labour and honour all manufacturers’ warranties on the systems we install.

Workmanship Guarantee

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