Ensure your home is not exposed to Poly-B.

Poly B, also known as Polybutylene, is a semi-flexible grey pipe used in residential plumbing systems. It was installed in between the years of 1985 and 1997 because of its flexibility, low cost, and ease of installation. Estimates are that in Canada there are over 700,000 houses that have Poly-B installed before it was discontinued. Every single one of these homes is at risk of poly-b failure. As time passes it becomes more of a risk for failure. It’s not a matter of if but when it fails.

Why should I replace my Poly-B plumbing?

1) Poly-B in a home is degraded by the chlorine found in the water. Chlorine will make the pipes brittle over time and will eventually lead to pinhole leaks or even a complete pipe failure. If not caught early this can lead to damaging your home, even worse you may not detect this damage.

2) Homeowners may experience difficulty in securing insurance and Poly-B plumbing can discourage potential buyers from purchasing your home in the future.

Why can you do about Poly-B?

Eventually, all Poly-B will fail and ideally it should be replaced before the risk of failure. If replacing is not a current option there are some steps you can take to slow down the rate of failure.

Replace plastic fittings:
Some fittings were made of plastic and often failed over time. It is easy to check if you have plastic fittings and they should be replaced copper or brass fittings.

Lower water pressure:
Pressure-reducing valves can be installed to reduce the water pressure, this reduces the stress on the pipes and fittings and may extend the life of your Poly-B pipes.

Reduce chlorine:
Chlorine in water can speed up the degradation of poly-B pipes.  Installing a filter to remove chlorine before the  water comes into your home.

Reduce your heat:
Hot water will make Poly-B pipes degrade quicker. Consider lowering the minimum acceptable level.  BC Hydro recommends setting the tank to no lower than 55 degrees.

See Why Our Customers Trust Acorn Service Group

This is not an easy review to write. The office staff have been excellent, they communicate effectively in a timely fashion and are very knowledgeable despite not being trained technicians.My concern lies with the service Acorn provided.My furnace stopped working and I called Acorn on Friday, I explained the situation and also said that I had an alternate source of heat in the house so it wasn’t an urgent issue.I was called on Tuesday with the news that a technician was available and he correctly diagnosed a faulty gas valve. The valve was replaced and I was billed $149 for the call out (which I knew about) and $508 for the valve (which seems a little steep).From that day on we noticed a smell that we thought was gas but did not smell like rotten eggs as BC Hydro describe so we were confused what it might be.My wife eventually convinced me to call Acorn and to their credit a technician was dispatched that day.He confirmed that the smell was indeed gas and there were two leaks, one from a loose out pressure tap on the valve and one due to the flare nut being cross threaded when the valve was installed.He fixed both leaks under warranty.I called Acorn to express my concern about the cross threaded flare nut as a potential source of future leaks. The office staff said they were pretty sure it would be fine but that I should check for leaks on a regular basis. I was not satisfied with this answer. The office said that the Service Manager would call me to discuss my concerns. That was one week ago. No call.I would like Acorn to replace the cross threaded gas valve with a new one so my family and I can feel confident that it isn’t likely to develop a leak sometime in the future.I also would like to reiterate that gas does not smell like rotten eggs, so if you suspect something may be gas - assume it is and call in an HVAC tech. I didn’t, and put my family at risk for nearly a week while I tried to figure out what the smell was.I sent this review to Acorn and got a call from the service manager who apologized and told me that the service tech who said the fitting had been cross threaded said that he didn’t mean it was cross threaded and shouldn’t have written that. I asked for a picture of the threads which the tech had taken at the time and they looked okay.I am not completely comfortable with the state of our furnace and will be closely monitoring it for leaks. I asked that they schedule a follow up check in about six months or whenever their quiet time is to be sure we haven’t developed a slow leak. I also suggested they do a comp service while they were here to compensate us for the hassle and risk they caused. No reply.In all conscience I can’t recommend Acorn.After posting this review I received a call from one of the owners. She had no issues with any of my comments and apologized, noting that the service people are run off their feet at the moment but that was no excuse for not responding to my last communication. She offered to send someone round to confirm their were no leaks and also agreed that in the circumstances my request for a follow up check and complimentary tune up during the Spring were completely reasonable. She immediately followed that up with an email confirmation. She is proud of the people they employ and wanted to make sure that I was a satisfied customer. I had initially given them 3 stars, it is a shame it took a dodgy review to get good service. I am not sure yet how I feel about using them again, but as far as this transaction is concerned I am satisfied with the final outcome.Ian Denison
Ian Denison
Ian Denison
21:58 25 Nov 22
I made an appointment for a technician to come and look at my heat pumps because I was having trouble with them. The technician showed up and asked what the problems I was having with my system, I explained the problems and he told me what he thought he should do to find the problems. He told what he thought it could be and gave me options on how he wanted to proceed, also let me know the probable costs and came to an agreement. Thank god he did a thorough investigation before diving into what I thought was wrong because he figured out the problem and cost me half of what I thought the problem was. I would use Acorn again and if all their technicians are as good as the one I had there a very lucky company.John Newman
Scribner Man
Scribner Man
01:41 27 Oct 22
Ke was great. Very professional and resolves my heating issues. I will continue to contact Acorn!
Becca Bastien
Becca Bastien
22:51 19 Oct 22
Austin and Max from Acorn installed a Navien tankless water heater for us. They are competent, professional, polite, knowledgeable, neat and efficient. They represent Acorn very well. Thanks for the great service, guys. And thanks to Shawn and Acorn for arranging the sale and service.
Glenn Johnson
Glenn Johnson
23:27 17 Oct 22
Working with Acorn we were able to swiftly and competitively offer a service that would work well within our budget so that we could remediate heating issues in our house during a cold spell! They had provided heaters as well as made quick work of the installation within days of setting up and confirming numbers. In addition, at least for what I am looking for when contacting a service organization is not just the face value of the service, but the add-on value that truly shows partnership. Acorn does this in a way that made us feel secure we were going to be taken care of by providing reasoning to furnace choices they install and even prescribing opt-outs to their own services that may not be immediately needed when working on a quote. This all came together in a great service offering and was reason for why we chose Acorn instead of other organizations we were considering when replacing our furnace!And of course...the service itself was done smoothly, but I emphasize this as a function of the task at hand, not the add-on value that comes with partnership.
Lance Quan
Lance Quan
18:11 12 Nov 21
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
karen fang
karen fang
00:11 23 Oct 21
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Wayne Tobey
Wayne Tobey
17:13 28 Sep 21
At the beginning of the recent heat wave our air con decided not to work. We reached out to the Acorn and explained the importance of keeping our animal patients cool . In spite of being swamped, Taylor came out and had things fixed in no time. Each member of the Acorn team was friendly, professional and timely, every step of the way. I cannot thank them enough for their exceptional service.Dr Tina Gemeinhardt
I have lots of heat and hot water, with no problems thanks to Acorn. Staff are great, service is excellent. Highly recommend.
Aris Solomon
Aris Solomon
21:10 01 Jun 21
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
Ken Shand
Ken Shand
21:22 31 May 21

Get A Free Consultation About Your Poly-B Piping

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Find out why our Ladner, Tsawwassen, North Delta, Surrey and White Rock customers recommend us to their friends. To book an appointment or arrange a free consultation – Give us a call 604 948 9949 or or send us an email.



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