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Acorn Service Group4.9Based on 260 reviewsSee all reviewsWrite a reviewrandy lutes22:40 14 Aug 20Had a water leak and Jordan arrived on time and was very professional in his diagnostic of the issue. Thanks Jordan for explaining the procedure of this repair and quoted price. Looking forward to having Jordan complete the repairs.Judi Gormley22:38 14 Aug 20I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!Doug Hooper23:46 07 Aug 20We needed to have a new toilet installed. Jordon did an excellent job and was very polite and professional. We were quite impressed with his demeanour and service. We would highly recommend Acorn.Paul George19:03 28 Jul 20Had Acorn Service Group hydrojet my perimeter drain tile. Arrived on time, worked professionally and completed the job in a timely manner. RecommendedLou DuHamel18:12 22 Jul 20Technician showed up on time, knew his stuff, disgnosed our problem and fixed it promptly.What more could I ask for?Juan Carlos Olivera20:15 15 Jul 20I am very pleased with the quoting process. Very professional. Everything was explained in detail and quote provided right away by email. Can’t comment on work since I am not going to proceed.Jennie Saunders15:54 15 Jul 20I had some obscure questions about a propane set up in my camper van and James was very helpful! He didn’t end up having the parts we needed but was able to point us in the right direction. Very professional business. I found them on google and was able to text them from the website with a question I had and they got right back to me which was great.Bruce McLeod19:15 14 Jul 20Very prompt and professional service. Dennis did an excellent job of installation and was thorough and efficient. Would recommend!Mark Harrison18:46 08 Jul 20We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.Greg Nichvalodoff18:47 07 Jul 20Acorn is very responsive and professional. Their technicians are very client centric and personable.Kevin Reid18:10 11 Jun 20As a non-profit organization, we have limited funding and rely on companies to get the job done right the first time. When I discovered the services Acorn provided, I stuck with them and haven’t looked back. Acorn Heating and Gas has been unbelievably professional, prompt and flexible when responding to our needs. Chad and Shawn worked with me to find the best and most affordable option to replace our aging boiler system. Jordan, Shane and Taylor have been ongoing members of the team who have responded to the sometimes chaotic needs of our aging heating and plumbing systems. Our buildings are offer Community Living Services such as Residential Services and Community Inclusion programs — our folks depend on continuity of service with little to no change in their lives to maintain their stability. Thank you to the Acorn Service Group for being willing to step up and succeed where many others have not been able to do so.Update June 11, 2020: Acorn Service Group completed a full service on my AC unit and furnace. James was on time, professional and courteous. He ensured COVID safeguards and gave me his direct line if anything came up. Thank you!Sandra McDonald05:15 31 May 20Great office interection. Came when they said they would and great service.Todd Zilkie20:56 11 May 20A very professional companyKarin Brown21:50 04 May 20Very impressed with Acorn. The appointment was easy to book and within an acceptable time frame. Jordan came out to assess our unique heat pump and heat exchange system. He really went above and beyond to explain the system, what we needed to do to keep it going well, and then giving the heat pump and filters a general service. Very much appreciated his time and knowledge…and the price was very reasonable. Highly recommend Acorn, and glad we can recommend local!Margot Jamieson23:38 17 Apr 20Repairman, Taylor, was on time, tidy and polite. We had a toilet replaced and were provided with two quotes, both reasonable. The new tank had a mark on it and Acorn replaced it within two days. Well done. Definitely recommend Acorn.Wendy Bertrand-Bolton05:28 17 Apr 20Jordan did an excellent job servicing the furnace and hot water heater, along with fixing the gas fireplace remote. He is very professional and took great care given the circumstances that we currently live in. The quality of service that we receive from Acorn Heating and Gas is excellent always. Thank you Jordan! Best regards, Keith and WendyScott21:25 16 Apr 20Thank you, very pleased.Kelly Watson02:59 15 Apr 20Thank you for the great service this past week and in the past. Fast, knowledgable techs that explain issue. Very respectful and friendly. I love that the clean up nicely after work is done!! Appreciate your prompt response to getting my fireplace back in working order!Neil Gardner15:59 30 Mar 20Our furnace quit working on a Sunday and Acorn was able to have someone look at it that day and the Part we needed replaced was ordered first thing Monday and the work was done by Wednesday. While we waited they supplied heaters. Good quality, very friendly & accommodating. I also checked the price of the part to do it myself and it wasn’t worth it. Their price was extremely reasonable and competitive. Regards,Neil from Ladner.Steve Simpson16:41 26 Mar 20Since our move to Tsawwassen we very quickly learned from friends that the best part of living here is the strength of support for our local businesses. And no wonder. Every local business we patronize are not only really great at what they do, but we wind up becoming friends, not just customers. This was our experience with Acorn. When we phone for a service call, Meghan immediately recognizes our name and we wind up in a small chat before we get down to business. Then there are the service technicians. A small but seriously qualified dudes who use their training, experience and all the cool diagnostic tools to tune up your house for maximum efficiency. I have been a business owner of several successful companies for most of my adult life. If I was the owner of Acorn, there isn’t a single thing I would change to make the business better. And that really says something for those who know me.So who am I? Steve Simpson, a resident in Beach Grove. And this is a very sincere, unsolicited message of support for a company that works hard to make a difference. Next time I will was on about Home Hardware, and Aaron’s Automotive and Guardian Drugs and Mario’s Restaurant. All in T-Town.Boy Cua01:19 25 Mar 20James was the technician who replaced the blower of our fireplace. He performed his job very professionally, methodical and quick, did a good clean up of the interior of the fireplace and work area. He knows his job very well, replied to our questions promptly without hesitations. We will definitely refer your company to our friends and associates.K H03:11 24 Mar 20Great team looked after us when our furnace died, new one installed and walked us through the set up start to finish. Polite, friendly, professional.Rob McCarvill03:18 19 Mar 20We actually had the Regency Fireplace serviced and had the complete front grills painted.OMG it is brand new. The care care and attention to detail was unbelievable, James, you are an fantastic asset to Acorn…. thank you all Rob & Shannon 5 StarsBrenda Dobro18:51 18 Mar 20Excellent service overall>>>>>Tracey Evans20:10 17 Mar 20This is the second time we have used Acorn and once again the service was excellent. Preston arrived on time, rapidly diagnosed the problem, explained it to us, gave us a written quote for the solution and with our approval then did the job. Highly recommended.Pat Tate19:21 16 Mar 20Acorn has always been very responsive to our needs and their service people are very professionalGloria Blanchard12:17 09 Mar 20Five stars. Furnace works much better now and Jordan was super. I signed up for service plan which means I won’t be able to procrastinate about the servicing next year.R Pardhan04:16 07 Mar 20I had called Acron to fix a problem with my fireplace. The service tech who took my job was excellent, knowledgeable and efficient with troubleshooting the problem. He went over and above when he put my fireplace back together by making sure it was clean and I was satisfied with the repair. He also respected my place by making sure to use drop clothes and clean up after the service. I was pleased with Acorn and would highly recommend them.Deb Salahor21:29 05 Mar 20The acorn service techs are professional, friendly, knowledgeable and efficient. They pointed out a few minor items that needed to be fixed and took care of it quickly.Maria Kalmet04:29 27 Feb 20Great work ethic, honesty and a job done well!Dean McDonald23:29 26 Feb 20Called for an annual service visit for our furnace. Appointment scheduled for the following day. Quoted price was below another competitor I called. Tech arrived on time. Very friendly, knowledgeable and clear on what was done and what it would cost. Excellent all around!John Kapp21:24 26 Feb 20On time, explained what they were doing, what the estimate was and did the work. All in a very professional manner.Blake Cowan23:55 25 Feb 20Great local company and Jordan is knowable and super pleasant in the home.Mike Froehler22:14 25 Feb 20Very professional and trustworthy.Weiyou Ma20:25 10 Feb 20I’m highly recommended for Acorn heating and Dio. Dio is a very nice person and very good service,he is honest,and and good quality service for our fire place’s door installation. I would definitely request him again for any future service. ThanksBrian Whitehouse18:28 07 Feb 20Great response to an emergency repair of a water leak. The tech was first class and the workmanship was top notch. Thanks Acorn and kyle. Brian WhitehouseHenrika Carter05:08 07 Feb 20Yesterday I had my fireplace serviced and I can honestly say I was very satisfied with the work done. The techniction was promt, polite and very hard working. The Company can be very proud to have this employee on their team! He did a complete overhaul of the fireplace, Inspecting everything throughly, checking and double checking to make sure there were no leaks and that the fireplace was working up to it’s full capacity.That you for making the experience such a good one!Sincerely,H. CarterEduardo Sánchez22:21 06 Feb 20Amazing service. I will use this service forever now on. The person who came to fix my fire place was very polite and explained everything to me.kelly Honey17:19 06 Feb 20I called Acorn in a panic this morning over leaking gas from my fireplace. Not only was everyone involved kind and calming but efficient and knowledgeable. I am so very grateful!Cheryl Reitz06:20 05 Feb 20Very good communication with repair man. He seems very knowledgeable.Vivek Thomas20:06 31 Jan 20We have been an Acorn client for 3+ years now. Brittany, Tyler, Kyle have always provided great customer serviceMaddi21:09 25 Jan 20Acorn went out of their way to fix our furnace quickly when our furnace died on one of the coldest nights of the year. Taylor was very professional and helpful with our furnace repairs.Teresa Jones21:18 24 Jan 20Excellent experience. Very helpful and efficient service both from the office and the technicians and I would not hesitate to recommend Acorn to anyone. Also love the new location!Mary Pender23:39 22 Jan 20We had Jordan R. come to our home to investigate a suspected leak around the hot water and auxilliary tanks for our geothermal system. We found Jordan to be very courteous and knowleageable on the system. He was also up front about the costs of what needed to be done to fix our issue.He effectively diagnosed the problem and made the repairs in a timely fashion providing us with an explanation that we could understand on this very complex system.I highly recommend Jordan for any geothermal system needs.Mary & Patrick Pender22 Jan 2020Corry-Ann Neilands18:06 16 Jan 20Excellent customer service: quick response and was able to have technician come to my home within a day for a non emergency check of my fireplace. The technician, Preston, was very efficient, friendly and thorough.Barry Howard17:45 16 Jan 20The Technician came here on the afternoon of the day I called for service. He diagnosed the problem and fixed it before leaving. He also ensured that our system was running properly.Garth Connal00:46 14 Jan 20I was very happy with the job Taylor did in fixing my furnace. He was responsive, curious, and competent. As a result I signed up for Acorn’s service plan.Ken Jones20:51 11 Jan 20We have used Acorn for years for service at our residence for both gas line installation and stove connection as well as electrical work. Also fire place servicing .As well we have Acorn attend to any plumbing issues and fire place servicing at our condo on River Road , currently scheduled for January 14th. 2020. We have always found your service charges to be reasonable as well as necessary parts prices. Your technician’s have been knowledgeable and customer friendly. .However , this last visit has left us feeling that Acorn have now taken the position that let’s get as much money as we can from the customer for as little time spent as possible. My point being is that I explained at the time to the Technician ,exactly what was happening .The pilot light functioned but the low voltage current from the on/off wall switch was not igniting the flame. Upon checking the wiring it was evident that the low voltage wire was somehow in 3 or so pieces and not sufficient to spark ignition. He quickly pointed that just one piece of wire should fix the problem . As I happened to have a roll of the wire he just cut what ever length was necessary and connected the two ends and ignition occurred.No cleaning or vacuuming necessary.The total time spent assessing and connecting the longer wire would not have exceeded 30 minutes. I understand that Acorn have now a fixed rate for determining a problem and also for fixing the problem. In this case we were charged $ 279.30 for 30 minutes time. There is seriously something wrong with this price fixing.Wendy Steeves20:37 10 Jan 20I totally recommend Acorn to help with anything needed with heating and plumbing. Efficient, super helpful and knowledgeable technicians on the two occasions that I have had them here over the past few years.Today I was delighted to be able to ask the advice of Dennis (the technician who was here to do a check over of my furnace) about a problem that had been bugging me for years with the noisy fan of my fireplace. I was thrilled that he was able to quickly troubleshoot the issue and is now arranging with his Acorn colleague to see about ordering a replacement part. I also was able to learn more about my furnace and after seeing the filter that it would be advisable to have the ducts cleaned (I have 3 big dogs). I was able to get a referral to reliable company with a 10% discount—again, supportive, helpful and efficient.The technician also checked my water tank and offered very helpful advice (and will ask his Acorn colleagues to check (via the tank’s serial numbers) as to what it’s longevity is before it should be replaced. I am a big fan of being proactive to avoid “disasters” such as a leaking tank so I am feeling relieved about the water tank (which has been on my mind for a while).What I really appreciate is the support and assistance through the technician’s helpful attitude, knowledge, efficiency plus follow through which for me translates to peace of mind as a homeowner.Having a quality company that I can trust and depend on translates to peace of mind. I totally recommend Acorn Plumbing and Heating.Wanda McDonald02:33 10 Jan 20I wasn’t home at the time, I see the end results and what a difference it looks great, so clean and you can easily see the inside of the fireplace through the glass. I can’t believe how dirty the glass must get, and the new insert was done about a year ago. It makes a difference to get cleaned once a year, I recommend.Susan Wilkins00:00 08 Jan 20Preston was very efficient, polite and a very pleasant young man. A good representative of your company.Catalina Ip07:48 06 Jan 20We had issues with our furnace shortly after moving in. Acorn was able to assist us promptly. The receptionist was able to give us an appointment within 2 days of our call. Tay, our technician, was very on time at arriving to our home early in the morning, and made a thorough check on our furnace. He offered suggestions and explanations, so we could make the best informed decision. The house was warm again within a few hours and we were very appreciative as it is winter. We highly recommend them for their punctuality and professionalism. Thanks Tay!Ross Collicutt19:04 31 Dec 19From the initial engagement with the sales person and on through the installation phase the Acorn team was informative and responsive to our needs. Discussions relevant to range of services and applicable costs were addressed openly and transparently and they held true to the agreed upon pricing. The installation was performed efficiently and tidily. I would highly recommend the Acorn team.Graeme Byrne22:08 30 Dec 19Prompt, efficient and friendly service. Job well done. Woukd highly recommend Acorn.Angela Buell22:36 28 Dec 19Woke up today, Saturday, and furnace had given out over night. Called Acorn and they were able to send someone the same day, even though it’s the weekend. Taylor did a great job!! I will definitely call Acorn for any future work I need done.Sandeep Gill19:24 27 Dec 19Straight up company no hidden fees On time and do the job right.Greg Church17:25 24 Dec 19Quality service and workmanship. Way to go Callum and Shane! Merry Christmas to all at Acorn.Elizabeth Emary18:16 18 Dec 19Jordan showed up, introduced himself and immediately went to work on my boiler. He quickly found the problem and went about fixing it in a timely manner. I am extremely satisfied with the work he did and we have heat again. Thank you for sending this experienced young man to fix our boiler. Most appreciated.Margaret Warmington01:32 18 Dec 19They respond very quickly when called. Appointments are made in a very timely manner. Good company, nice people to deal with.Teresa Massel19:40 16 Dec 19Preston did a fabulous job!Tessa Sjoblom00:15 14 Dec 19We would highly recommend Acorn. Shane and Jordan were both professional and courteous. They promptly diagnosed and fixed our plumbing issues and took the time to answer all of our questions.Doug Gordon06:03 12 Dec 19We had a leaking tap and in trying to turn off the shutoff valve, realized it was ready for a replacement. When Preston, our plumber arrived, I asked about replacing all the shutoffs and also new lines In know time, he had all his supplies and proceeded to get to work… He was so professional, helpful, and we were very happy with all he did for us. Thank you Preston….Doug and ConnieDean Croy00:55 12 Dec 19Outstanding service on my fireplace today by Jordan. Efficient, knowledgeable, polite, and didn’t try to oversell services. I would highly recommend Jordan and Acorn.Ryan Hecker04:15 11 Dec 19Great service, honest, fair pricing, and a local company as well. This is the second time I’ve used them, and there will be a third and forth!Nancy Clark21:58 06 Dec 19James was great! Very personable and professional. Thanks for the great service!Nancy Cox17:40 06 Dec 19I am always impressed by the quality of work and the professionalism and helpfulness of all members of the Acorn team. It is reassuring to know that we have an honest, reliable and prompt plumbing and heating company right in the neighbourhood. Thank you for saving our household from disaster on more than one occasion!Robert Lewis18:18 05 Dec 19James did a great job in repairing our fireplace. He was fast and efficient and has a great attitude. I would definitely request him again for any future repairs or servicing we require in the future.C TAN19:46 04 Dec 19Both plumbers Shane and Taylor were knowledgeable and very respectful. Good job!Bob Hart17:31 03 Dec 19Preston did a great job, great attitude and found the problem. Highly recommend Acorn and Preston. Thanks.Shirley Mac19:08 26 Nov 19Jordon was here to service my furnace & fireplace today. Service was wonderful as usual. He took the time to explain options that are available as it is almost time to replace my hot water heater. He is very knowledgeable and not at all pushy, which I really appreciate.Nancy Prober01:04 23 Nov 19Preston was knowledgeable and professional. He completed my gas fireplace service quickly and thoroughly and answered all my questions.gal amsalem04:44 20 Nov 19Quick and great service!Tony McBride22:33 18 Nov 19The service person Taylor (Tay) arrived precisely on time. He kept me informed regarding the work to be done. Tay was professional and courteous. I’ll use Acorn Heating and Gas again.Louise Coulson22:19 18 Nov 19I had 2 gas fireplaces and a furnace serviced. Jordon was everything you want in a serviceman. Punctual, clean, tidy, thorough, and pleasant. Price was reasonable. Very satisfied, would definitely recommend.Ron Beaton21:44 15 Nov 19Jordan was very personable, professional and skilled. The work was done efficiently and effectively,Emma Mackie03:44 14 Nov 19Preston installed our new hot water tank in a efficient and professional manner. He was extremely personable and I would highly recommend Acorn.Valdeen Hillier00:22 14 Nov 19Prompt and quality service. Am I ever glad my regular contact didn’t return my call during emergency. Acorn has all my business going forward.Alan Holmgren23:39 13 Nov 19Had a gas furnace failure. Prompt service got it up and running. Also had them perform an annual service – which for some reason I declined to do this year. Guess it was false economy.John Usborne21:54 07 Nov 19Dennis did a great installation job and made sure that everything was explained before moving on.Dennis DesLauriers05:25 07 Nov 19The Acorn tech, Taylor, was very pleasant and professional. He explained what he was going to do and reviewed the work when it was done.A positive experience.Kelly Anderson03:47 07 Nov 19Acorn always does a super job. Taylor was prompt and great at explaining what he was doing. Appreciate the recommendations he made but didn’t feel forced into anything.Maria Senajova18:58 06 Nov 19Great service…everytime!Marian Hislop04:29 06 Nov 19Excellent service of our furnace and fireplaces!Jordan took care to clean everything and left everything neat.SteveSeries501:47 05 Nov 19Very impressed with Acorn. This is the first time we have used this company and it won’t be the last. Our service person, Preston, was an exceptionally nice young man. He was very polite, explained everything to my wife and I in simple terms and cleaned up after he was finished. A credit to the organizationUlrich Paschen03:31 28 Oct 19Reliable gas appliance service, friendly technician and front office staff. They’ve been our ‘go to’ for yearsS R23:51 25 Oct 19Been using Acorn since we moved to Tsawwassen 5 years ago. Every time, they are prompt, informative, and pleasant when they do the servicing. Nice to have an honest business we can rely onMario Romanowski16:46 20 Oct 19I am very happy with the installation of my new furnace by the two men crew.Observing the way the furnace installer worked, you could tellhe’s experienced and a professional.Mike Ng16:53 19 Oct 19Great personable service. They made an effort to squeeze me into their schedule last minute when my primary heat source failed.James Dien23:48 17 Oct 19Great service and we will use alwaysPat Lee00:03 06 Oct 19Taylor from Acorn Service Group recently stopped by to service our furnace. I found him to be polite, pleasant and knowledgeable. He offered advice without being pushy and answered my questions, giving me an honest assessment of the age and condition of the furnace, what likely future repairs might be necessary and and what options I could consider. I am happy to recommend Acorn and would definitely hire them again.Rusty Deshmukh23:37 04 Oct 19Completely satisfied with their service.Zizhong Zhang03:48 03 Oct 19Hi Acorn Service Group, I like to express my great satisfactory on Acorn service, now my house is munch comfortable now. Thanks very very much for engineer Taylor Tay who gives the experts technical fix of the electronic circuit, make the furnace works perfect. He also give many useful advice for take care of the equipment and technical knowledge. Many thanks for Taylor’s expert skill and kind friendly service. I like it and appreciate of Acorn service, i feel glad to have this company support and service. Give Taylor 5 star service and appreciate it.Jim Marshall18:34 02 Oct 19Service was prompt, problem was resolved. The service rep was professional and courteous. Would recommend Acorn to all of my friends. Have signed up for the annual maintenance contract.Used Acorn a second time to clean and inspect our gas fireplace. Excellent service, looks and works better than it did when it was first installed. James was our service rep and provided top notch service.Wendy Diomis21:48 25 Sep 19Tay took care of our 3 gas fireplaces and boiler service in a professional, knowledgeable manner. He was super informative, and I really appreciated his explanations and attention to detail. Even though it was late in the day, he stayed until the whole job was complete. I will definitely be hiring him again for next service!Janet Bailey23:46 24 Sep 19Super punctual and professional service. The price was reasonable for the service provided and I felt like the technician wanted to take his time and answer all my questions. He found issues that I had not even asked him to look into.Jonah Ang04:24 23 Sep 19Shane and his partner were excellent! They did a great job working on my boiler. They replaced my older boiler with efficiency. They were professional and friendly to work with. I highly suggest their service.karen fang02:31 21 Sep 19Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.roy albery22:56 19 Sep 19James arrived on time, and did everything needed for the quoted price.ThanksStan Hunc23:19 17 Sep 19Excellent and reliable service. Highly recommend. Same day service! Made my day. Thank you.Norman Van Eeden Petersman19:10 06 Sep 19Twice in the last month we’ve had Acorn staff at our house to investigate perimeter drainage issues and furnace exhaust issues and we had great service and advice from the crew! Clear communication to setup appointments and great customer oriented service once they arrived.Dave Findlay17:53 06 Sep 19Excellent service and great people.Candace Haidey20:52 30 Aug 19Jordan repaired my HVAC in 1 visit. I found him to be highly knowledge about the system & he quickly diagnosed the problem. Very professional & courteous service by him & his trainee. Thank you! The next time I need help I’ll for sure be calling Acorn.Danielle Brown02:23 29 Aug 19Hi I am totally happpy with the service I received… actually I am ecstatic .Kyle was awesome. he did a fantastic job ..I will absolutely use this company again . look no further they are the best !!!Kim Begon00:07 26 Aug 19Really happy with Acorn Service Group. We had them out to do maintenance on our furnace. From the customer service on the phone to the technician on the job. Professional, friendly and knowledgeable. Will definitely use their company again.David Littlewood18:35 22 Aug 19As always, excellent service from a first class local Delta company. Taylor and team were courteous, professional and efficient with servicing our furnace and gas fireplaces.Alan Cumberbirch18:11 16 Aug 19Prompt, professional and friendly service. Service Technicians were polite, well spoken and very presentable. Technicians took time to explain findings and review scope of service provided. Well recommended!Darryl Hebert17:24 16 Aug 19I had Acorn install an air conditioning unit in my house. The pricing was fair, and the work was done promptly and professionally. The team left the work areas neat and tidy and were super nice to deal with. I highly recommend them!Stephen Clarke17:13 13 Aug 19Rapid response. Friendly service. Competitive price.Yared Demissie16:25 13 Aug 19Tay was very friendly and professional. Clearly explained what he was going to do and why and completed the work in a timely manner.rob inrig18:31 09 Aug 19Service was thorough and courteous. Questions were answered with a sense of serving my needs as a customer. They also tended to a few additional items with no impression that they were looking to do anything other than what was necessary. Appreciated their work. I wouldn’t hesitate to call them in the future.Kalvir Malli00:25 09 Aug 19The techs were very informative and friendly. Very approachable and easy to speak to. They took their time and didn’t rush when doing there work as well providing us options/solutions. Followed up as advised and in a timely manner. Would definitely recommend them.Carol Wilson00:16 09 Aug 19Highly recommend Acorn! My A/C went down during the hottest few weeks of the summer and Acorn was at my door the next morning. The tech who came to my rescue, Tay, was beyond fantastic! He was professional, friendly, and extremely helpful and knowledgeable. I am so thankful for all of Tay’s hard work and extra effort. Your kindness is very much appreciated. Thanks again for making my house cool again!Ken Dobell19:12 30 Jul 19Arrived on time, explained what they were going to do, and then did it. Positive all around. Thank you.Dennis DesLauriers23:24 26 Jul 19Work was done professionally and in a timely manner.Ian Klassen17:37 26 Jul 19My wife and I have lived in Tsawwassen for 20 years. Suffice to say we have engaged many service providers at our home over those years. Not once have we been as pleased with the overall performance of a company as we are with Acorn. We recently had a Daikin AC system installed. I did my homework on this and compared Acorn to at least 3 other companies….both from a manufacturing and installation standpoint. Shawn was hands down the most informative and helpful person. Period!! This guy doesn’t apply any pressure to close. He earned our business. He is a standout. When it came to the installation your guys led by Shane were outstanding. Thoughtful, quiet, conversational and highly skilled. We even received follow up notes from Shane to ensure we were happy. This is not the “usual” way companies operate today. You all deserve much credit. Oh, don’t let me forget Ian and Meghan. They are terrific. Very attentive and very helpful on agreement terms and scheduling. We are very happy with our experience.Well done!!Estate of R E Langston21:12 22 Jul 19They gave a great quote (and stuck to it!) half the price of another firm we asked for a quote (which came in a day after Acorn had done the job). Job done quickly and with minimal fuss. It has been a trying time for our family, and they really made things straightforward and easy to handle.Tracy Dietrich20:04 22 Jul 19Acorn installed new pans and a drain system for our Daikin heat compressor. We were really happy with how smoothly the process went from start to finish including the high quality of the installation. The technicians also helped us gain a better understanding of how our heating and cooling systems work. Thank you for the excellent service!lesley morris05:55 22 Jul 19I recently had Colin to come to my condo to fix a slow drain in my bathtub.also, I had a problem with a basin that wouldn’t old water.Colin came from the Acorn Group.what a nice young Man. He was polite, friendly and explained my problems with the bathroom.Colin did a great job and I felt that he was a true professional.Brian Smith04:52 18 Jul 19Great, friendly and helpful service. Reasonable rates.Anna Marie Jones21:20 16 Jul 19GREAT SERVICE!! Really appreciate the time James took to make sure everything was to my satisfaction. He went above and beyond the scope of just installing my gas lines. Highly recommend their service. Thanks!Colin Liptrot22:36 11 Jul 19I have used Acorn for my household requirements for many years and before that Chad looked after us. We have never had any complaints about the service or the technicians who do the necessary work. It is nice to see a local business doing well! Colin Liptrot.Kenny Diebel15:28 09 Jul 19My Mom and Dad were having heating / plumbing issues I called Acorn on the advice of a family member and although I was at work in downtown Vancouver and the issue was at a their home in White Rock Acorn did a great job from the time I chatted with Megan to the time I walked through the problems with Tyler. They were great and treated my aging parents with understanding and grace.Thank yo and I would recommend them anytime.WTF ZIGGY18:58 22 Jun 19Acorn is my go to for plumbing upgrades and new installations. I’ve used them a few times a year for 7 years now. Good people and they get the job done in a speedy fashion. The price in my opinion is worth the quality you would want in your own home. No complaints.Dustin Yerdon23:19 19 Jun 19Acorn was able to have someone come out the very next day. The technician was very friendly and knowledgeable.Letitia Sladden01:09 11 Jun 19We were able to book an appointment quicklyand efficiently. The technician was very competent. He was on time and the work was completed in a timely manner. We highly recommend this company..David Ainsworth18:08 21 May 19Outstanding sales and service, Acorn found away to install our new tankless hot water heater within 24 hours. Thanks to the entire Acorn who did an outstanding job from start to finish. A special thanks to Colin and Taylor who worked 11 hours straight to make sure we had hot water. DavidMatt Taylor02:42 05 May 19Always a 5 star experience. Fantastic group.Linda C05:29 03 May 19James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn. Great service! Thank you James!Ron Yachimec01:38 24 Apr 19Simply put; professional, knowledgable, high quality work. Quoted price was honoured . Great friendly local people. It’s the third time I’ve used them in the last few years. Very pleased.Jill Weldon23:47 20 Mar 19Good service. Explained everything and fixed problem. On time.Marcelo Bohm17:39 19 Mar 19The team are Acorn are professional, responsive and incredibly pleasant to deal with.Catherine Mills03:32 15 Mar 19Both my service calls from Acorn this year were very good. Colin was very warm and professional and really knew what he was doing! Service was prompt and efficient. I will definitely use Acorn again!!leslie McMathews01:11 25 Feb 19Best service for 25 years. Great people and well respected.Lloyd Sim18:45 24 Feb 19Prompt, efficient, friendly, what more can a customer ask for?Anyons Bosons02:01 30 Jan 19James is a great guy ! Will use his services again in the future !Grant Rigsby19:09 25 Jan 19This is the second time we have had Acorn service our furnace, The second time James serviced it. I found him very knowledgeable and thorough . James explained what he was doing and why. No fuss no mess on time perfect. We will call again. As a matter of fact he told me they service gas fireplaces and that we had a good, I dint know thatThank You JamesWanda Graham17:26 20 Jan 19These guys are amazing! The service is quick and efficient and most of all local. I highly recommend them. James is so knowledgable and super nice.Karen Simpson18:41 14 Jan 19Acorn diagnosed the problem with our furnace quickly and then ordered the part. They kept us up to date as to the part delivery and then installed it right away. We have heat again. Hooray! Thanks Acorn.Steve Barnett02:04 03 Jan 19We had a furnace failure late New Years Eve and so we were calling around New Year’s Day morning. Acorn said they could help and they did. James cam and figured out that we needed a thermocouple replacement and very efficiently replaced it. He Lao discovered a leak and took care of that too. James was knowledgeable as well as personable. I would use Acorn again and would ask for James for sure. And the price, given it was New Years Day was reasonable. Thanx Acorn. SteveBarb Keats17:22 29 Dec 18Colin from Acorn Plumbing was here within an hour of my call on Thursday. He was very professional and fixed the problem quickly. He had the part needed available in his truck. I felt the charge was very reasonable and the service provided was excellent!Chris Keogh01:06 17 Dec 18Acorn replaced a Hot Water tank for us on a Sunday. They were responsive and the technician who attended was excellent. Their rates are very competitive especially for after hours work. Highly recommended.Wayne Kinna01:25 07 Dec 18Excellent work by very competition people.Frances Christopher22:21 05 Dec 18We recently suffered a sewer back up, and Acorn was our first call. They were able to assess our issue – not simple and straight forward, and suggest a plan of action. When the final bill came in it was restrained. They could have held us hostage, but they did not. Fair, honest, on time, and always polite.Julie Lafakis13:34 04 Nov 18Excellent customer service and technicians! Thorough and patient in dealing with questions and explaining multiple solutions. Work was done on time and at the price quoted. Thank you Acorn!Jeff18:49 01 Nov 18Prompt, polite, professional and reasonable. Love to support a local business.Sandy Powis16:54 27 Oct 18James is such a polite, professional young man. He did a very thorough job and was extremely clean. Will definitely have you back for our next service. Great being a paperless organization and doing things by email. Also having the pay option on the tablet is a art and efficient.Doug Woollard17:00 17 Oct 18We have used Acorn before with good results. This time they replaced our hot water heater. They were very responsive and the work was done on time at the price quoted. Good honest company!Oscar Pinto18:06 15 Oct 18I set up a appointment for installing a “reducing valve” in my radiant heating furnace as recommended by a the technician which was costing me a fair bit. However when the technician TAYLOR showed up, he explained that he did fiuther research on my system and the valve was really not require. He explained to me in detail on the piping set up etc, anyway the long and short of it is that Taylor did not do te cvalve install and saved me a lot of money, and instead did the regular service of the system which was also agreed upon previously. So I trust their integrity with the service and will use them again.Chesapeake Caretaker18:56 26 Sep 18I called Acorn to set up a service call for our gas fireplace at my place of work. One call was all it took, polite office staff and a great tech and a great value. Will be back again.Chris Stanton23:43 13 Sep 18Acorn’s service was straight out of the top drawer! After being messed about by Campbell for several years, the last straw was when our furnace failed and Campbell’s solution was to replace the fan and panel for (parts only) “around $1,300”. And that’s not all: No warranty on the fan that had been replaced 3 years ago, and the fan would have to sourced from Calgary which would take a week. A suggested alternative was to replace the entire furnace, which could be done right away. I had no trouble rejecting this without asking for a price.Acorn said they would send someone over right away, and 3 hours later Shayne turned up, found that a $80 capacitor needed replacing, got the furnace back working and charged us less than $200 including taxes.Excellent service!Lynn Davies16:11 13 Sep 18David the Service person arrived on time and was very professional. Took extreme care with the servicing of my fireplace. Would highly recommend David and Acorn Service Group.Ava Sochor09:57 10 Sep 18Excellent customer service. Very patient and informative and fast service.Bruce Freer18:30 06 Sep 18Came on time, did maintenance service to my furnace, gas fireplace and hot water tank. James the Technician was very helpful in explaining things and very knowledgeable about his trade. Price was reasonable and what I expected. Have used them several times now and will continue to do so.Sally A. Christie16:10 06 Sep 18Excellent service every year!Beverly McCarter17:22 02 Sep 18We found the service very prompt, professional and curtious. Taylor was very pleasent and asked all our questions adequately. Highly recommendable.martin chadd17:37 31 Aug 18Great professional service.Hugh Fraser01:44 27 Aug 18Fantastic service. Lots of positive reviews, and this is no different. Do not hesitate to use Acorn.Robin Jenkins21:08 20 Aug 18We deal with Acorn every time we require service or purchase relating to our furnace, hot water tank, and gas fireplaces. We won’t deal with anyone else! They exceed our expectations for customer service.Barry West17:32 08 Aug 18Technition arrived on time. He did his work efficiently in a timely manner and was respectful to his environment. He removed his boots and put a pad down in the work area. When he left, the area was cleaned up. He was resourceful when he asked questions I could not answer and supplied information for future reference.Acorn has been the “go to” company for our family for years and it has been exciting toWatch them grow.Barry and AndreaSimon Everatt20:54 23 Jun 18Had my hot water tank go over the weekend and called around for a replacement on Monday morning. An Acorn plumber, James came out the same day and installed a new tank. James was knowledgable, efficient and personable. He had the new tank installed and tested within 2 hours.Jasmier Church17:52 19 Jun 18We have only used Acorn for our plumbing and heating and have had exceptional service every time!!!Bruce Bennett22:25 11 Jun 18Just had my furnace & Air replaced by Acorn and was very pleased with service and price. I highly recommend Acorn if you need any work done on your home.Carol S20:11 05 Jun 18I recently called Acorn for some emergency plumbing work, and then to have my furnace, water heater, and fireplace serviced. All the office staff and the plumbers I dealt with were friendly, professional, and efficient. I was impressed with Shane’s knowledge and his solid advice. Highly recommend!David B05:48 05 Jun 18Amazing company with great people! Chad and his crew made sure I got the right boiler that my house required and I couldn’t be happier with the install (thanks Taylor) and the IBC boiler they installed!Gregory van Tol20:57 01 Jun 18Great local, family run business. Professional in everything they do. I wouldn’t hesitate to recommend Acorn for heating and cooling needs .Leslie Gray13:18 01 Jun 18As always, a seamless and professional job. Thanks to the Acorn team.Wayne Tobey18:11 31 May 18Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!Michelle M Medeiros02:57 18 Apr 18This company has treated me well. So patient with all of my questions as it was my first time ever needing a plumber. Both staff that came to my home were professional and friendly. The phone calls over the phone with the admin staff were excellent – I probably called 5-7 times they weren’t bothered at all. High recommend.Paige McCullough02:00 07 Apr 18James is the best! He never gave up on us and helped keep the repair of our gas fireplace as inexpensive as possible which was really appreciated. He knows his stuff and was so easy to communicate with. I would definitely recommend James from Acorn for any and all gas fireplace repairs/installations etc.Amandeep Johal15:10 06 Apr 18Helped my with a backed uo toilet, GreatChristine Thompson01:08 24 Mar 18From start to finish, Acorn has made my furnace installation awesome. Pleasant all around and efficient. The owners are pretty fabulous also! Everyone I’ve dealt with at Acorn has done exactly as they said they would and then some. The furnace is running beautifully and heating my home to perfection. Thank you!Anju Puri03:22 07 Jan 18Honest and knowledgeable staff. They fixed fire place which no one was able to do for last 22 yrsNav Mangat04:31 27 Dec 17Hi There we had a new high energy furnace installed by Acorn heating a few months ago. I was highly appreciated of the great service and quality work of installing the furnace and removal of the old furnace and help with getting the credit applied.They were exceptional again and I would highly recommend them and will use them again in future for my regular yearly maintenance.ThanksNavjanet horie19:03 03 Nov 17Thank you so much for providing such excellent and wonderful service. Taylor made an annual visit to change a small motor for our hot-water tank. We are so pleased with his professionalism, expertise and courteous service. Taylor is a great asset for Acorn reinforcing Acorn as our forever go-to firm for all our heat & gas needs. Thanks again.Jenn MacMillan20:47 10 Oct 17We had our air conditioning installed by them this summer and the level of service was amazing. All of the staff was friendly and they worked hard. Price was great too! Will use them for all of our heating and cooling from now on!Dennis Aylen09:05 15 Aug 17Work company awesome guys!Gary Collinge03:14 09 Apr 17Fantastic experience with these guys! We had a new boiler installed this winter. Ian was a pleasure to deal with and the three young guys that were here to do the installation were great. After service was also top notch. Chad (owner) personaIy followed up and made some adjustments and made sure we were happy. I would highly recommend them. Thank you!Joel Reisler00:18 02 Feb 175-stars all the way. The Acorn team had a fair price; comparable to other quotes we got but the Regency product they recommended was the most attractive option so we gave Acorn the business and we are very glad we did. They recommended other trades to help with updating the look of our tile and woodwork as part of changing the old wood burning fireplace to a new and modern look. Allon from All On Tile and Kevin Kistritz, an independent finishing carpenter did great work on their individual contributions to our small renovation, and the results are plain to see in our before and after pictures. Acorn put up with a few schedule changes (none of them terribly last-minute, but changes nonetheless), and they were very accommodating. We are very happy with the results, and will give Acorn our future business as well as recommend them to family and friends.Mike Pellant00:03 15 Oct 16Just had Acorn in to replace old boiler/hot water tank with new high efficiency product. I give them the highest rating for timeliness, customer service and high quality of installation. Their staff were prompt, courteous and explained the product, installation process and maintenance in a thorough manner. Great job fellows! Geoff Dyck21:39 01 Sep 16Chad could be the nicest person I have met this year. Honest service.Cheryl LaBounty21:04 22 Jun 16All the staff at Acorn Heating were extremely patient and accommodating with my multiple phone calls and trying to schedule technicians to come out. I have been dealing with Acorn for several years and will continue to deal with them and recommend them to family and friends. I always feel as if I am getting the best service when I call them.Andy DeRoy23:34 01 Mar 16This is a little late but Acorn installed and replaced my new hot water tank early last year.They were very helpful in having come in at short notice and their price was very reasonable.The young fellow that installed mine was very courteous and efficient and kept the workplace nice and clean.Kudos to Acorn for a job well done!jim dwight19:49 27 Oct 15I highly recommend Acorn Heating. The two technicians that replaced my old furnace were friendly and above all very professional. They left the work-site absolutely spotless at the end of the day. Super company and great guys. You can’t go wrong using Acorn. Tracey Morrison22:27 12 Aug 15I can always depend on Acorn – they show up on time, find solutions and solve the problem – even on short notice and on weekends. And their rates are reasonable. Thanks guys!Eric Bush17:50 13 Jul 15New high efficiency furnace, hot water on demand, three gas fireplaces and new line from the meter.The job is perfect and the price was much better than expected being well within my budget … Thank you very much.Phat Daddy00:43 22 Aug 14We just had our new furnace installed Just in time for the rebates. The Acorn crew were great…a pleasure to have in our home. Clearly they enjoy their work! The finished installation was well beyond what I expected. I would recommend these guys to anyone. Thanks guys. Job well done!Marijke Merrick Singh22:56 05 Dec 13I am grateful to Chad for his assistance with my hot water heater. Five minutes before the scheduled service visit, he called me to say he would be 10 minutes late–how unexpected (but appreciated!) to have such attentiveness to appointment time. He arrived shortly thereafter and had the problem resolved in a flash. I was unaware that Acorn Heating & Gas was the company my contractor used during a kitchen reno a few years ago. However, Chad recognized my home and didn’t charge me for today’s visit as a courtesy to an “existing customer”. I can’t say that I have EVER had a free service call in the past.I am pleased to be able to live in South Delta and to support our local business community. I will definitely call on Acorn for any future heating or plumbing work and will be sure to recommend your company to my friends and neighbours. Meg Walley20:23 14 Nov 13Acorn Heating and Gas has installed my furnace, fireplace and tankless hot water heater. I have had them back to service all my equipment on a regular basis. Each time, Chad or Scott has been on time, courteous and taken care of everything I needed. I have never felt overcharged. Last year, I had a gas line installed for my barbecue which I love. I am thinking of doing a bathroom reno and I know I will call them back.Share mc01:49 19 Jan 13The Acorn Heating and Gas team have been in my home several times – They’ve installed my furnace, hot water tank and and my 2 gas fireplaces. All their employees are super helpful, very courteous and have always been very professional. I have highly recommended them to many of my friends and family members. I won’t use any one else!! Thanks guys
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Acorn Service Group5.0Based on 5 reviewsSee all reviewsWrite a reviewSandy Hodge22:11 30 Jan 19Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn’t want to pay for all the repairs it was necessary and I couldn’t be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!Andreas Lupa16:08 17 Dec 18😇😇😇😉🥰😜😜😜😜🧐😎🤓🥳😕😀😀😙😉😌🤣😚😍🤔😋😆Rod Nattrass00:15 07 Jun 18Nice people, great service.Lindy Allen15:00 05 May 18Thanks Acorn. Great service every time.Lindy AllenKarin Fulcher01:34 01 May 15Came on very short notice and fixed a burst pipe – thanks Taylor
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