We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
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04:52 18 Jul 19
Great, friendly and helpful service. Reasonable rates.
Anna Marie Jones
21:20 16 Jul 19
GREAT SERVICE!! Really appreciate the time James took to make sure everything was to my satisfaction. He went above and beyond the scope of just installing my gas lines. Highly recommend their service. Thanks!
22:36 11 Jul 19
I have used Acorn for my household requirements for many years and before that Chad looked after us. We have never had any complaints about the service or the technicians who do the necessary work. It is nice to see a local business doing well! Colin Liptrot.
15:28 09 Jul 19
My Mom and Dad were having heating / plumbing issues I called Acorn on the advice of a family member and although I was at work in downtown Vancouver and the issue was at a their home in White Rock Acorn did a great job from the time I chatted with Megan to the time I walked through the problems with Tyler. They were great and treated my aging parents with understanding and grace.Thank yo and I would recommend them anytime.
Acorn is my go to for plumbing upgrades and new installations. I've used them a few times a year for 7 years now. Good people and they get the job done in a speedy fashion. The price in my opinion is worth the quality you would want in your own home. No complaints.
23:19 19 Jun 19
Acorn was able to have someone come out the very next day. The technician was very friendly and knowledgeable.
02:27 14 Jun 19
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
01:09 11 Jun 19
We were able to book an appointment quicklyand efficiently. The technician was very competent. He was on time and the work was completed in a timely manner. We highly recommend this company..
18:08 21 May 19
Outstanding sales and service, Acorn found away to install our new tankless hot water heater within 24 hours. Thanks to the entire Acorn who did an outstanding job from start to finish. A special thanks to Colin and Taylor who worked 11 hours straight to make sure we had hot water. David
02:42 05 May 19
Always a 5 star experience. Fantastic group.
James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn. Great service! Thank you James!
01:38 24 Apr 19
Simply put; professional, knowledgable, high quality work. Quoted price was honoured . Great friendly local people. It's the third time I've used them in the last few years. Very pleased.
23:47 20 Mar 19
Good service. Explained everything and fixed problem. On time.
17:38 19 Mar 19
The team are Acorn are professional, responsive and incredibly pleasant to deal with.
03:32 15 Mar 19
Both my service calls from Acorn this year were very good. Colin was very warm and professional and really knew what he was doing! Service was prompt and efficient. I will definitely use Acorn again!!
01:11 25 Feb 19
Best service for 25 years. Great people and well respected.
Prompt, efficient, friendly, what more can a customer ask for?
02:01 30 Jan 19
James is a great guy ! Will use his services again in the future !
19:09 25 Jan 19
This is the second time we have had Acorn service our furnace, The second time James serviced it. I found him very knowledgeable and thorough . James explained what he was doing and why. No fuss no mess on time perfect. We will call again. As a matter of fact he told me they service gas fireplaces and that we had a good, I dint know thatThank You James
17:26 20 Jan 19
These guys are amazing! The service is quick and efficient and most of all local. I highly recommend them. James is so knowledgable and super nice.
18:41 14 Jan 19
Acorn diagnosed the problem with our furnace quickly and then ordered the part. They kept us up to date as to the part delivery and then installed it right away. We have heat again. Hooray! Thanks Acorn.
02:04 03 Jan 19
We had a furnace failure late New Years Eve and so we were calling around New Year’s Day morning. Acorn said they could help and they did. James cam and figured out that we needed a thermocouple replacement and very efficiently replaced it. He Lao discovered a leak and took care of that too. James was knowledgeable as well as personable. I would use Acorn again and would ask for James for sure. And the price, given it was New Years Day was reasonable. Thanx Acorn. Steve
17:22 29 Dec 18
Colin from Acorn Plumbing was here within an hour of my call on Thursday. He was very professional and fixed the problem quickly. He had the part needed available in his truck. I felt the charge was very reasonable and the service provided was excellent!
23:31 17 Dec 18
Service was prompt, problem was resolved. The service rep was professional and courteous. Would recommend Acorn to all of my friends. Have signed up for the annual maintenance contract.
01:06 17 Dec 18
Acorn replaced a Hot Water tank for us on a Sunday. They were responsive and the technician who attended was excellent. Their rates are very competitive especially for after hours work. Highly recommended.
01:25 07 Dec 18
Excellent work by very competition people.
22:21 05 Dec 18
We recently suffered a sewer back up, and Acorn was our first call. They were able to assess our issue - not simple and straight forward, and suggest a plan of action. When the final bill came in it was restrained. They could have held us hostage, but they did not. Fair, honest, on time, and always polite.
13:34 04 Nov 18
Excellent customer service and technicians! Thorough and patient in dealing with questions and explaining multiple solutions. Work was done on time and at the price quoted. Thank you Acorn!
Prompt, polite, professional and reasonable. Love to support a local business.
16:54 27 Oct 18
James is such a polite, professional young man. He did a very thorough job and was extremely clean. Will definitely have you back for our next service. Great being a paperless organization and doing things by email. Also having the pay option on the tablet is a art and efficient.
17:00 17 Oct 18
We have used Acorn before with good results. This time they replaced our hot water heater. They were very responsive and the work was done on time at the price quoted. Good honest company!
18:06 15 Oct 18
I set up a appointment for installing a "reducing valve" in my radiant heating furnace as recommended by a the technician which was costing me a fair bit. However when the technician TAYLOR showed up, he explained that he did fiuther research on my system and the valve was really not require. He explained to me in detail on the piping set up etc, anyway the long and short of it is that Taylor did not do te cvalve install and saved me a lot of money, and instead did the regular service of the system which was also agreed upon previously. So I trust their integrity with the service and will use them again.
18:56 26 Sep 18
I called Acorn to set up a service call for our gas fireplace at my place of work. One call was all it took, polite office staff and a great tech and a great value. Will be back again.
23:43 13 Sep 18
Acorn's service was straight out of the top drawer! After being messed about by Campbell for several years, the last straw was when our furnace failed and Campbell's solution was to replace the fan and panel for (parts only) "around $1,300". And that's not all: No warranty on the fan that had been replaced 3 years ago, and the fan would have to sourced from Calgary which would take a week. A suggested alternative was to replace the entire furnace, which could be done right away. I had no trouble rejecting this without asking for a price.Acorn said they would send someone over right away, and 3 hours later Shayne turned up, found that a $80 capacitor needed replacing, got the furnace back working and charged us less than $200 including taxes.Excellent service!
16:11 13 Sep 18
David the Service person arrived on time and was very professional. Took extreme care with the servicing of my fireplace. Would highly recommend David and Acorn Service Group.
09:57 10 Sep 18
Excellent customer service. Very patient and informative and fast service.
18:30 06 Sep 18
Came on time, did maintenance service to my furnace, gas fireplace and hot water tank. James the Technician was very helpful in explaining things and very knowledgeable about his trade. Price was reasonable and what I expected. Have used them several times now and will continue to do so.
Sally A. Christie
16:10 06 Sep 18
Excellent service every year!
17:22 02 Sep 18
We found the service very prompt, professional and curtious. Taylor was very pleasent and asked all our questions adequately. Highly recommendable.
17:37 31 Aug 18
Great professional service.
01:44 27 Aug 18
Fantastic service. Lots of positive reviews, and this is no different. Do not hesitate to use Acorn.
21:08 20 Aug 18
We deal with Acorn every time we require service or purchase relating to our furnace, hot water tank, and gas fireplaces. We won't deal with anyone else! They exceed our expectations for customer service.
17:32 08 Aug 18
Technition arrived on time. He did his work efficiently in a timely manner and was respectful to his environment. He removed his boots and put a pad down in the work area. When he left, the area was cleaned up. He was resourceful when he asked questions I could not answer and supplied information for future reference.Acorn has been the “go to” company for our family for years and it has been exciting toWatch them grow.Barry and Andrea
20:54 23 Jun 18
Had my hot water tank go over the weekend and called around for a replacement on Monday morning. An Acorn plumber, James came out the same day and installed a new tank. James was knowledgable, efficient and personable. He had the new tank installed and tested within 2 hours.
17:52 19 Jun 18
We have only used Acorn for our plumbing and heating and have had exceptional service every time!!!
22:25 11 Jun 18
Just had my furnace & Air replaced by Acorn and was very pleased with service and price. I highly recommend Acorn if you need any work done on your home.
I recently called Acorn for some emergency plumbing work, and then to have my furnace, water heater, and fireplace serviced. All the office staff and the plumbers I dealt with were friendly, professional, and efficient. I was impressed with Shane's knowledge and his solid advice. Highly recommend!
Amazing company with great people! Chad and his crew made sure I got the right boiler that my house required and I couldn’t be happier with the install (thanks Taylor) and the IBC boiler they installed!
Gregory van Tol
20:57 01 Jun 18
Great local, family run business. Professional in everything they do. I wouldn't hesitate to recommend Acorn for heating and cooling needs .
13:18 01 Jun 18
As always, a seamless and professional job. Thanks to the Acorn team.
18:11 31 May 18
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Michelle M Medeiros
02:57 18 Apr 18
This company has treated me well. So patient with all of my questions as it was my first time ever needing a plumber. Both staff that came to my home were professional and friendly. The phone calls over the phone with the admin staff were excellent - I probably called 5-7 times they weren't bothered at all. High recommend.
02:00 07 Apr 18
James is the best! He never gave up on us and helped keep the repair of our gas fireplace as inexpensive as possible which was really appreciated. He knows his stuff and was so easy to communicate with. I would definitely recommend James from Acorn for any and all gas fireplace repairs/installations etc.
15:10 06 Apr 18
Helped my with a backed uo toilet, Great
01:08 24 Mar 18
From start to finish, Acorn has made my furnace installation awesome. Pleasant all around and efficient. The owners are pretty fabulous also! Everyone I’ve dealt with at Acorn has done exactly as they said they would and then some. The furnace is running beautifully and heating my home to perfection. Thank you!
Honest and knowledgeable staff. They fixed fire place which no one was able to do for last 22 yrs
04:31 27 Dec 17
Hi There we had a new high energy furnace installed by Acorn heating a few months ago. I was highly appreciated of the great service and quality work of installing the furnace and removal of the old furnace and help with getting the credit applied.They were exceptional again and I would highly recommend them and will use them again in future for my regular yearly maintenance.ThanksNav
19:03 03 Nov 17
Thank you so much for providing such excellent and wonderful service. Taylor made an annual visit to change a small motor for our hot-water tank. We are so pleased with his professionalism, expertise and courteous service. Taylor is a great asset for Acorn reinforcing Acorn as our forever go-to firm for all our heat & gas needs. Thanks again.
20:47 10 Oct 17
We had our air conditioning installed by them this summer and the level of service was amazing. All of the staff was friendly and they worked hard. Price was great too! Will use them for all of our heating and cooling from now on!
09:05 15 Aug 17
Work company awesome guys!
03:14 09 Apr 17
Fantastic experience with these guys! We had a new boiler installed this winter. Ian was a pleasure to deal with and the three young guys that were here to do the installation were great. After service was also top notch. Chad (owner) personaIy followed up and made some adjustments and made sure we were happy. I would highly recommend them. Thank you!
00:18 02 Feb 17
5-stars all the way. The Acorn team had a fair price; comparable to other quotes we got but the Regency product they recommended was the most attractive option so we gave Acorn the business and we are very glad we did. They recommended other trades to help with updating the look of our tile and woodwork as part of changing the old wood burning fireplace to a new and modern look. Allon from All On Tile and Kevin Kistritz, an independent finishing carpenter did great work on their individual contributions to our small renovation, and the results are plain to see in our before and after pictures. Acorn put up with a few schedule changes (none of them terribly last-minute, but changes nonetheless), and they were very accommodating. We are very happy with the results, and will give Acorn our future business as well as recommend them to family and friends.
00:03 15 Oct 16
Just had Acorn in to replace old boiler/hot water tank with new high efficiency product. I give them the highest rating for timeliness, customer service and high quality of installation. Their staff were prompt, courteous and explained the product, installation process and maintenance in a thorough manner. Great job fellows!
21:39 01 Sep 16
Chad could be the nicest person I have met this year. Honest service.
21:04 22 Jun 16
All the staff at Acorn Heating were extremely patient and accommodating with my multiple phone calls and trying to schedule technicians to come out. I have been dealing with Acorn for several years and will continue to deal with them and recommend them to family and friends. I always feel as if I am getting the best service when I call them.
23:34 01 Mar 16
This is a little late but Acorn installed and replaced my new hot water tank early last year.They were very helpful in having come in at short notice and their price was very reasonable.The young fellow that installed mine was very courteous and efficient and kept the workplace nice and clean.Kudos to Acorn for a job well done!
19:49 27 Oct 15
I highly recommend Acorn Heating. The two technicians that replaced my old furnace were friendly and above all very professional. They left the work-site absolutely spotless at the end of the day. Super company and great guys. You can't go wrong using Acorn.
22:27 12 Aug 15
I can always depend on Acorn - they show up on time, find solutions and solve the problem - even on short notice and on weekends. And their rates are reasonable. Thanks guys!
New high efficiency furnace, hot water on demand, three gas fireplaces and new line from the meter.The job is perfect and the price was much better than expected being well within my budget ... Thank you very much.
00:43 22 Aug 14
We just had our new furnace installed Just in time for the rebates. The Acorn crew were great...a pleasure to have in our home. Clearly they enjoy their work! The finished installation was well beyond what I expected. I would recommend these guys to anyone. Thanks guys. Job well done!
22:36 02 Apr 14
I contacted Chad because there was a pinhole leak in the gas line to my fireplace. The service person (Joe) was on site within an hour. Not only did he replace the gas line, but he reworked the fireplace. It now looks and works far better than it ever did. I am a satisfied customer. Thank you.
22:56 05 Dec 13
I am grateful to Chad for his assistance with my hot water heater. Five minutes before the scheduled service visit, he called me to say he would be 10 minutes late--how unexpected (but appreciated!) to have such attentiveness to appointment time. He arrived shortly thereafter and had the problem resolved in a flash. I was unaware that Acorn Heating & Gas was the company my contractor used during a kitchen reno a few years ago. However, Chad recognized my home and didn't charge me for today's visit as a courtesy to an "existing customer". I can't say that I have EVER had a free service call in the past.I am pleased to be able to live in South Delta and to support our local business community. I will definitely call on Acorn for any future heating or plumbing work and will be sure to recommend your company to my friends and neighbours.
20:23 14 Nov 13
Acorn Heating and Gas has installed my furnace, fireplace and tankless hot water heater. I have had them back to service all my equipment on a regular basis. Each time, Chad or Scott has been on time, courteous and taken care of everything I needed. I have never felt overcharged. Last year, I had a gas line installed for my barbecue which I love. I am thinking of doing a bathroom reno and I know I will call them back.
The Acorn Heating and Gas team have been in my home several times - They've installed my furnace, hot water tank and and my 2 gas fireplaces. All their employees are super helpful, very courteous and have always been very professional. I have highly recommended them to many of my friends and family members. I won't use any one else!! Thanks guys
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Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Nice people, great service.
Thanks Acorn. Great service every time.Lindy Allen
Came on very short notice and fixed a burst pipe - thanks Taylor