TESTIMONIALS

We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.

Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.

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Brett Wakefield
Brett Wakefield
00:01 23 May 24
The service technician (Nathaniel) was professional and took the time to explain the proceeds and repairs in detail.
Julie Spencer
Julie Spencer
22:08 22 May 24
Thank you to Harman, the technician that serviced my home today. Great work ethics!
Julie Linzmeier
Julie Linzmeier
20:12 22 May 24
Harman was courteous, explained and showed me what was the problem with the furnace so I could see clearly and understand what was causing the furnace not to work. He showed me options on what I could do.The next day Curtis and Maclaren arrived promptly and set down cloths so the area was kept clean. They were both polite and informative. I appreciated the thorough explanation of what was done in installing the new furnace. They went beyond what was expected and got my two gas fireplaces working and showed me how to avoid problems in the future. I sincerely appreciated their help with this. I would highly recommend using Acorn in the future to anyone.
Sean Miles
Sean Miles
21:24 21 May 24
Technician was great. Very happy with Acorn. Thanks!!
Chelsea
Chelsea
21:46 17 May 24
We’ve used Acorn twice in the last five months and they’ve been outstanding. Knowledgeable, professional, comprehensive, fast & timely service — we’ve been super pleased. Jamie, Nick and Maclaren were each fantastic.
Karina Lapalme
Karina Lapalme
17:22 17 May 24
Jamie and Nick were prompt, courteous, thorough, and knowledgeable.
yvon lapalme
yvon lapalme
17:06 17 May 24
Both Jamie for the Furnace check up & Nick for the water & plumbing inspection were great. Both were respectful & super knowledgeable and answered all my questions promptly along with a few suggestions as to what to do as maintenance etc. Nick noticed a few hot water valves had slow drips due to old age & that my hot water tank was due to be changed. He gave me a quote for a new one.Please transmit my many thanks to both of them.Cheers…. Yvon
Chase Bernier
Chase Bernier
22:38 16 May 24
Jamie came out to service our AC unit and was great. Quick, professional, courteous and answered all of our questions. Would recommend.
Heather Dantuma
Heather Dantuma
17:01 16 May 24
Had a plumbing inspection done. Nicholas was very professional and explained / showed me things in a very easy to understand way. He was very thorough and very pleasant. Full stars!!!
Beryl Oborne
Beryl Oborne
21:15 15 May 24
Appointment made in good time.Technician arrived on timeClean efficient. Professional.Advised on hot water tank and provided quoteCleaned fireplace on requestVery reasonable billingThese standards have been met for more than 10 years
Kirsty
Kirsty
16:22 15 May 24
Had our heatsink maintenance done yesterday by Jamie who was wonderful. Very polite, informative and was a delight. Couldn't ask for better service. Thanks Jamie!
Rashpinder Bains
Rashpinder Bains
21:29 14 May 24
Great services, I got service's appointment for very next day. Adam arrived for repair on time and gave me an estimate for heating and air conditioning. Price was reasonable and he finished the job within estimated time. Highly recommend ACORN services. Thanks 😊
Ben Kaplan
Ben Kaplan
21:26 14 May 24
Adam was my service tech from Acorn today, and I couldn't be happier with the service. He was professional, extremely personable, and got the job done. He was also kind enough to give me some info regarding servicing my furnace, that will save me some $ in the long run. If you live in the Tsawwassen, Ladner area; you can't afford not to give these guys a call!
Dave Hoskins
Dave Hoskins
00:20 14 May 24
Jamie was very through and very polite
sharon jacobs
sharon jacobs
01:31 11 May 24
Thank you, Nick. You did a wonderful job fixing our clogged kitchen sink. We appreciate it. We were very grateful to be fitted in on short notice.
Joseph Giordano
Joseph Giordano
23:51 10 May 24
Very friendly service. Always on time and very professional
Judi Gormley
Judi Gormley
00:03 09 May 24
I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!
Michael Diering
Michael Diering
23:52 08 May 24
Jamie came and did a great job, courteous and quick. Will use Acorn for our furnace and on demand water heater service going forward.
Marilyn Thomas
Marilyn Thomas
21:38 07 May 24
Jamie gave great service today
Ron Ewing
Ron Ewing
16:56 03 May 24
Mario is always good at explaining the problem and how he is going to deal with it Always professional.
Dee Dee Lazar
Dee Dee Lazar
01:17 02 May 24
The technician was very professional and explained what repairs were needed.He showed what he completed and I was very happy with the job.His customer service was excellent.
Linda Mitchell
Linda Mitchell
18:57 01 May 24
Acorn service group came out to install a new combi unit (hot water on demand and boiler). The team here was awesome. They were so great about removal of old unit (our house is an old renovated cottage) the boiler was the last item. Kyle who arrived with his right hand guy was so professional and did a great job. Definitely give them a call I would in a minute use them again. Thank you Acorn, we now has a little more space in our laundry room…..
Jenny Wang
Jenny Wang
04:01 27 Apr 24
Recently had an old furnace replaced with a hybrid furnace/heat pump. They took the time to answer all our questions. Service was top notch from quoting to installation. The technicians to extra care around the work area and their recommended electricians were fantastic too. Couldn’t be happier!
Irene Alcock
Irene Alcock
19:42 26 Apr 24
Nathaniel did a great job of replacing our pump and getting our system up and running! We were pleased with the efficient service…well done!
Tim Armstrong
Tim Armstrong
17:59 26 Apr 24
Adam was on time, and got to work servicing the on demand hot water system. He was thorough; looked over and cleaned/adjusted the system. Communicated what he was doing. Kept the work area clean.
Francis Ang
Francis Ang
16:55 26 Apr 24
I am very happy with the service Key provided. He was patient with me and answered most of my questions. However he couldn't solved the humming noise from my less than a year heat pump. He said he will report the problem back to the installers and hopefully they can solve my problem.
Tim DeJong
Tim DeJong
22:45 24 Apr 24
Nathaniel was professional and knowledgeable. Answered all questions.
Karin Fulcher
Karin Fulcher
19:07 24 Apr 24
Mario and Lucas came to inspect my plumbing as part of my membership package. They were on time, very professional, and very tidy!! - thank you both - and good luck with your studies Lucas
Hugh Fraser
Hugh Fraser
19:36 23 Apr 24
Timely service. Technician was professional and knowledgeable. Do not hesitate to use Acorn.
bryanweis
bryanweis
01:02 23 Apr 24
on time , knowledgeable & answered my questions .Adam did a great job.
Jim Wallace
Jim Wallace
18:57 16 Apr 24
We recently had considerable plumbing and heating work done by the local Acorn Group, including re-piping the entire house to replace the Poly B piping and installing a high-efficiency Daikin 2- pipe furnace. The professional skill and positivity displayed by the young team assigned to these projects, headed by technicians Nick, Josh and Max, was remarkable. Every step of the installations was thoroughly explained to us, so we were made to feel part of the projects as they developed. More recently, a plugged washroom brought Josh back, and once again, he arrived early and quickly solved our problem: a cloth rag had got flushed past the toilet trap and lodged in the waste pipe. We can't thank the Acorn Group enough for the quality of their service.
julie lapinsky
julie lapinsky
00:50 16 Apr 24
Harman was great. THANK YOU! Julie L Delta / BC
Stephanie Deo
Stephanie Deo
18:50 15 Apr 24
We had a sudden issue with our furnace and Acorn was quick to send some one over to diagnose the problem, source the part and Jamie was just over and had us back up and running in no time. Pretty painless!
Cindy Gomes
Cindy Gomes
17:54 15 Apr 24
Great, friendly service! Harman is fantastic! He was part of our heat pump install team, and he’s done our annual service as well. I’m really happy with our heat pump and the great service that Harman and Acorn provide! Would recommend.
Janine Harms
Janine Harms
16:52 15 Apr 24
Jamie was amazing and very friendly! We love using acorn!
Pamela Giberson
Pamela Giberson
16:05 13 Apr 24
Extremely thorough boiler service from Acorn. Harman has a great attention to detail and explained everything clearly! We're happy to support a local business.
Kris Yang
Kris Yang
01:19 13 Apr 24
Good service, Harman is very professional
Andy Basi
Andy Basi
04:24 12 Apr 24
We had great service from Harman our Acorn service technician.  He was professional, on time, very courteous and efficient.Harman was thorough in his approach in troubleshooting our boiler problem. He did not hesitate to reach out to the manufacturer for additional technical support as he worked to diagnose the problem and then fix it.  We would recommend Harmon and are most appreciative of the great service that he has given us.
Kyra Ching
Kyra Ching
01:52 12 Apr 24
Harman & Acorn were referred by other neighbors and it was clear why! He was not only friendly but also extremely knowledgeable. He took the time to explain the diagnosis and repair process thoroughly, providing above and beyond service. The repair was completed promptly, and now our unit is working perfectly with the fan no longer running continuously. Couldn't be happier with the outcome and service. Highly recommend asking for Harman for your next service!
Dorothy Chan
Dorothy Chan
23:00 11 Apr 24
Harman is a very helpful guy. Very good attitude and friendly
Tayler Hetherington
Tayler Hetherington
21:03 11 Apr 24
Consistently exceptional service from Acorn. Nathaniel was very knowledgeable, friendly, and efficient. He always took the time to answer any questions, explain what he was doing, and keep me informed throughout the whole process.
Nav Kanda
Nav Kanda
16:44 11 Apr 24
Harman & Team did a fantastic job servicing our HRV & AC. Highly recommended.
Pierce liu
Pierce liu
23:40 10 Apr 24
We just had Harmen come over to service our heat pump. He was knowledgeable and took the time to explain the issues he found. He fixed the problem right away and charged me with a reasonable price. I’m happy about the service they provided and already booked another service for next year
Mee Sun
Mee Sun
22:37 10 Apr 24
Josh was fantastic, very professional and friendly. Office admin staff was also nice and helpful. Highly recommended!
carole mccarthy
carole mccarthy
14:48 10 Apr 24
The Acorn technician who did the yearly inspection on my new furnace and air conditioner was professional and personable. He was able to show and explain what was happening with my furnace and even took the time to set up my thermostat even better than previously. I felt it was a good value to have my furnace serviced by Acorn and set up the next year appointment on the spot. My house feels very comfortable now with my new HVAC and I know it is supported by a good team at Acorn.
K A
K A
13:31 10 Apr 24
Knowledgeable service person. Quick fix at competitive rates. Recommend this company.
Graham Fleming
Graham Fleming
03:23 10 Apr 24
Stop phoning around, stop googling, stop what you're doing right now and call these guys up! You will not be disappointed.I have used a few service providers to do basic maintenance of my tankless water heater and freestanding gas fireplace all with varying results from abysmal to alright.I bought a part for my fireplace from Acorn a while back and was pretty happy with the experience so I decided to try them out for my regular servicing needs.These guys just raised the bar big time!Their technician, Adam, was the most thorough, professional, knowledgable and friendly technician I've ever had the pleasure of working with. He went the extra mile on everything and made sure I understood all the work he was doing and provided me with a bunch of helpful tips.The entire process of booking this service was also delightful. The documentation and the record keeping was top notch.I let Adam stick a service record history sticker on my water heater and I'm so glad I did so I don't forget to keep calling these guys back every year.
Alan D
Alan D
03:16 10 Apr 24
We had Wes come over today to install our new tankless hot water system. He arrived on time and got right to work.He worked right through till 4 pm and did a fantastic job.Thanks again Wes for a job well done.
Bernd Giese
Bernd Giese
17:32 09 Apr 24
Harmancame in time and checked the unit for cooling and heating because some times it's getting too warm or too cold in our home at our thermostat. He explained very patiently the thermostat setting between heating and cooling and increased the difference.
Clay Schatz
Clay Schatz
17:27 09 Apr 24
Jamie was fantastic...my furnace better than it ever has. Jamie has a great sense of humor.
Loris Mazerolle
Loris Mazerolle
21:05 08 Apr 24
Nick is a very pleasant and knowledgeable technician. It is a pleasure to have him in our home.
Howard Davis
Howard Davis
19:38 08 Apr 24
Excellent and quick service from Josh at Acorn.
MaryLynn Lauckner
MaryLynn Lauckner
17:03 08 Apr 24
I had a blockage in my ensuite - the toilet backed up, there was a gurgling sound in my shower and when I ran water in the sink, it bubbled in the toilet. Mario used a snake, then an electric auger and had to lift the toilet, but the blockage was still there. Mario and Josh returned several days later with a camera and they were able to isolate and solve the problem. They worked quicky and efficiently, there was no mess and I was completely satisfied with the service provided. Thanks so much Mario and Josh!
Rumi Pattar
Rumi Pattar
16:45 08 Apr 24
Curtis & Wes installed a new furnace for us late last week. Highly impressed with their work and attention to detail. They spent almost the entire day, installing and fitting new ducting to make sure the furnace looked great and was sealed properly. They even went above and beyond, installing a neutralizer that wasn't there previously, but was required to bring the system to code. After the job was done, the work area and pathways to it were spotless - you could barely tell anyone had been there in the first place. Highly recommend.
Kamal P
Kamal P
14:21 06 Apr 24
Great service. The service techs who have been sent our numerous pluming needs and emergency issues have all been professional and friendly. Acorn works hard to accommodate a quick response in case of emergency.I would recommend Acorn for your heating and plumbing needs.
Sasi Mache
Sasi Mache
20:02 05 Apr 24
Great service and communication. Very skilled competent and informed technicians. Extremely pleased and would not hesitate to recommend them. A plus in my book!!
Shauna Hudson
Shauna Hudson
16:52 05 Apr 24
Acorn's professionalism and expertise is always evident. The service group has excellent communication and the technicians are friendly and alway arrive within the time frame given. They take the time to explain the issue and provide helpful tips for maintenance. Their dedication to customer satisfaction is top notch. We highly recommend Acorn Service Group.
Daniel Bubas
Daniel Bubas
16:44 05 Apr 24
Absolutely exceptional service! Our experience with Jamie exceeded all expectations. From the moment he arrived, his professionalism and expertise were evident. Not only did he promptly diagnose and resolve the issue with our furnace, but he also took the time to explain everything in detail, ensuring we understood the problem and the solution. His attention to detail and commitment to quality were truly remarkable. Moreover, his friendly demeanor and genuine concern for our comfort made the entire process stress-free. We couldn't be happier with the level of service we received. If you're looking for a reliable, knowledgeable, and customer-focused furnace service provider, look no further than Jamie Highly recommended!
Linda Irwin
Linda Irwin
16:36 05 Apr 24
Jamie was fantastic. He reviewed the repair we thought might be needed and explained that with a little diy work it could be rectified by ourselves without the need for his help and added cost. Very honest reliable service.
Luka Bazooka
Luka Bazooka
16:29 05 Apr 24
Jamie was our service guy and he is great! He comes to the door with a huge bright smile and full of knowledge when answering our questions. He goes above and beyond to ensure that we understand the issues/process ect...
sheldon yu
sheldon yu
04:28 05 Apr 24
The service and the technicians are fabulous!
Bill Sharkey
Bill Sharkey
23:50 04 Apr 24
Your office called me to let me know when the service man would come. He was on time and very personable. He did the job in a safe, clean and efficient manner then advised me what he had done.
Jeff Knauer
Jeff Knauer
22:57 03 Apr 24
Tankless water heater and gas furnace service. Jamie was very personable and professional. We’ve had great service and equipment provided by the Acorn team.
Neil Patterson
Neil Patterson
18:40 03 Apr 24
Acorn's Nathaniel provided excellent service and answered all of my questions thoroughly! I highly recommend Acorn!
Dolly G
Dolly G
02:44 03 Apr 24
Over the last several years we have used Acorn for various services. All have been 5star. March 2024 we had our AC serviced by Keith. He was very professional punctual and knowledgeable.Again 5 star by Keith and Acorn. D&J Gray
Shannon Riley
Shannon Riley
00:01 03 Apr 24
Excellent service from technician during annual inspection. They were patient, explained what they were going to do and any issues that were found. Arrived within the agreed window and took care to keep area tidy as they worked.
Peter Cummings
Peter Cummings
23:56 28 Mar 24
Thanks Jamie for fixing the thermostat and getting our wifi setup!Your friendly support was really appreciated!
Alice Robinson
Alice Robinson
23:03 27 Mar 24
Jamie was professional, thorough, and diligent.
Roger Harrison
Roger Harrison
18:59 27 Mar 24
Tech was on time and solved the problem in under an hour. Happy.
jojo french
jojo french
03:33 27 Mar 24
Wes listened carefully while I described the issue. He fixed the problem and rechecked that all systems were working correctly. Also appreciate the prompt service !
Evgesha Yarygin
Evgesha Yarygin
20:53 25 Mar 24
Great company and stuff.
Lorna Robinson
Lorna Robinson
00:41 23 Mar 24
Our problem was sorted out quickly. We were given options and able to choose the best result for us.
Michel Prud'Homme
Michel Prud'Homme
20:13 22 Mar 24
Very satisfied , job well done
Tyler C
Tyler C
15:17 22 Mar 24
The team at Acorn are terrific. Last year Shawn organized and had a heat pump installed for us and the team proactively reached out this year to schedule a complimentary inspection. The technician Harman was very helpful with the inspection.
Michelle Roy
Michelle Roy
01:56 22 Mar 24
Adam came to clean and service our gas fireplace. He arrived at the agreed time and did a very thorough assessment and cleaning
Dyanne Sharp
Dyanne Sharp
22:26 20 Mar 24
Mario came out our place right away, assessed the situation and fixed it promptly.He also gave me some advice going forward to avoid a similar plumbing issue.Thank-you, Mario!
Bill Pake
Bill Pake
18:14 19 Mar 24
Great service. Adam was very professional and did the service in a timely manner.
Paul Challinor
Paul Challinor
00:05 19 Mar 24
Great service experience from Adam and Nathaniel - thanks guys.
Catherine Anderson
Catherine Anderson
15:50 16 Mar 24
Boiler system installation by Acorn. Amazing service- Max and his team were very professional, extremely careful, courteous and tidy. I would definitely recommend Acorn Service. The company has been a pleasure to work with throughout this process.
Scott Murie
Scott Murie
18:54 14 Mar 24
Very timely and responsive service. Very friendly, knowledgeable and helpful. Very happy with the experience.
Donna Hesse
Donna Hesse
22:38 13 Mar 24
Acorn booked my appointment in less than 24 hours. Service tech was very knowledgeable and friendly. All work was explained and quoted in advance and the work was done quickly. Would highly recommend Acorn.
Robert MacMartin
Robert MacMartin
18:48 13 Mar 24
Very happy with Acorn. They installed my furnace, and they come by once a year to inspect. Harman came by and found a noisy part, which was fixed under warrantee. Efficient and friendly service.
Lisa Leblanc
Lisa Leblanc
19:20 12 Mar 24
Very quick, professional and successful service call today. Many thanks to Josh for finding the source(s) of the hammering noise, and finding and fixing an incidental toilet problem too. Superb service!
Alan Waterman
Alan Waterman
01:21 08 Mar 24
Acorn was able to finesse their way through the challenging aspects of our installation. They worked in tandem with a good electrician they also recommended. Looking forward to feeling the benefits of the heat pump.
marina cecil
marina cecil
22:53 06 Mar 24
Ke was great! Serviced everything, and explainedClearly everything he did. I’m a happy customer !
Chuck Hamilton
Chuck Hamilton
20:51 04 Mar 24
Thanks for the help and determination of unknown HWOD issues. Happy to be repaired and safe.
M Maloney
M Maloney
00:51 02 Mar 24
We were lucky to have had Ke as our service technician. He was very knowledgeable and professional in his approach. Ke was thorough and took care to explain all what he was doing. I was impressed with his attention to detail and his efficiency. Ke is a pleasant and very personable individual. You are fortunate to have such a competent and intelligent employee.
Edwin M. Hopkins
Edwin M. Hopkins
09:35 01 Mar 24
Thorough service, well explained.
roger shergold
roger shergold
08:49 28 Feb 24
Went into the office at 8:45AM to ask about a new water heater. Ours had just given up. By 11:30AM we had the new heater installed and working. Thank you for the quick and excellent service - very much appreciated. Roger and Sharon Shergold
Robert Schultz
Robert Schultz
00:13 28 Feb 24
Problems were solved effectively and quickly. Technician Josh was confident and pleasant while fixing the problem. Acorn has great service representatives.
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