We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.
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A very tricky installation of a gas range that required the gas line to be rerouted back through a wall and out again.
23:17 22 Feb 21
Great to deal with! Would recommend
23:36 13 Feb 21
Our old system was replaced with IBC boiler and all new fittings etc.Shawn.co-ordinated. Colin and Kyle installed. They were very efficient ,well organised and professional team.. Thanks for a great installation.Before and after photos!
01:08 13 Feb 21
My heating furnace flamed out feb 2021 at the peak of cold wave. I contacted Acorn service group. The lady dispatcher was very friendly. Took my information and assured me inspite of being busy will send a technician as soon as they can. Technician came and diagnosed the issue and gave me estimate to replace parts. Their estimate is very reasonable. I know that because I enquired around to know what are costs of replacing cost. I believe their estimate is honest one.They promptly followed up next day replaced parts and got my heating furnace working.Great work by two young technicians Taylor and Kyle. Technicians were friendly and did great job. Overall I am happy with their work and will definitely recommend them.
23:10 12 Feb 21
I used Acorn to do a full mechanical room upgrade in our house when we bought it. Shawn Tolvin was assigned to us and I cannot say enough good things about him. He’s caring, diligent, resourceful and so customer service oriented that he’ll get his hands dirty himself if needed. I needed an issue repaired and we had 3 tech visits before I called him directly. He was at my house within a couple of hours and fixed the issue himself (in his dress clothes I may add). He’s everything you want in a customer service experience. He keeps me coming back!
18:59 05 Feb 21
I had Shane come and assist with plumbing issues. He arrived promptly and prepared. He is very knowledgeable and does not rush, ensuring the job is completed properly. I highly recommend their exceptional service and skill.
23:02 04 Feb 21
We had our hot water heater fail and called first thing in the morning. To our delight Keltie and her team arrived onsite within 1/2 an hour and determined that our 11 year old tank couldn't be repaired and needed to be replaced. She made a call and had a quote sent within 5 minutes, a new tank delivered within an hour. Even though issues were encountered, her professionalism and quick response made it a no hassle installation. Couldn't be happier and more appreciative.
21:37 03 Feb 21
Acorn has installed a Daikin heat pump with ductless splits as well as replaced a Navien tankless water heater at my home. In each case their staff were responsive, friendly, knowledgeable and helpful. The jobs were done with great care, impeccable workmanship with great attention to detail. I would highly recommend Acorn!
18:08 30 Jan 21
Acorn does a great jobI highly recommend their services
01:27 29 Jan 21
Regularly use Acorn and their service and technicians are always timely and knowledgeable!
01:26 29 Jan 21
I called Acorn because I had a leak I couldn’t fix by myself and the girls in the office squeezed me in so there wouldn’t be further damage. Chris arrived and he was polite and professional and he was able to find the leak and fix it promptly. So thankful to have a local and reliable company like Acorn!
17:18 12 Jan 21
Very good company on all levels. Definitely recommend.
17:27 01 Dec 20
James came to our house and was able to fix our heating in no time at all. He was very nice, respectful and wore the proper PPE to make sure we felt safe. He was able to also help adjust our bath tub faucet pressure which was a life changer. He provided top notch service and was extremely efficient.
16:49 16 Nov 20
The type of knowledge and experience that I didn't know still existed. They turned on a dime for me in a moment of need, answered all of my questions, resolved the immediate problem and worked with me to develop a plan moving forward. Highest recommendation. Sean and Shane Thank You.
16:47 16 Nov 20
Acorn replaced my toilets in my condo. Chris arrived on time and worked quickly to complete the job. He cleaned up the work space and was very friendly and professional.
06:25 10 Nov 20
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
03:27 10 Nov 20
Responded very quickly , and sent a technician. Mike changed an end valve,But the problem still continues. Hopefully it will be resolved soon.I like to deal with Acorn as it is a local business. Resolved today. Thank you Acorn.
01:19 10 Nov 20
Mike was excellent. He identified a problem that my old heating company was not able to repair. The system is up and running thanks to Mike for a job well done. I must also thank Tiffany for her efficient management.I am glad to support a local company.
18:44 06 Nov 20
The work was done very well - great customer service - very pleased with their work
21:47 05 Nov 20
Acorn installed a new Regency gas fireplace in our home and we could not be happier with the result. The quote was provided quickly and James and Dong installed the fireplace without any issues and it looks beautiful. James took the time to fully explain how to use the remote control. Professional, respectful and friendly. Thanks for the great service.
21:05 03 Nov 20
Chris was very pleasant and took time to explain what he was doing. I had confidence that when he said it was finished that it was.
20:33 03 Nov 20
The team worked diligently all day and overcame some obstacles to install my new furnace. They were prompt, polite and helpful.
17:38 03 Nov 20
Quality service and workmanship. Way to go Callum and Shane! Merry Christmas to all at Acorn.
19:28 15 Oct 20
Very happy with the service.
14:56 15 Oct 20
Acorn was very accommodating with my appointment time and Jordan was great! He was professional and friendly, wore a mask the whole time and really knew what he was doing. He changed my kitchen sink drains and faucet promptly and cleaned everything up including the faucet box! I’d highly recommend Acorn to anyone!
21:41 01 Oct 20
Acorn' was the only plumbing company to suggest a simple and low cost repair option for a leaking City water main. The other companies all suggested very costly and complicated involving the installation of am entirely new water line. The technician from Acorn suggested a much simpler solution of cutting through the concrete slab and repairing the existing line. The repair work was skillfully completed in a couple hours at 15% of the lowest bid from the other companies. A special thanks to Jordan - he was just awesome - polite, very knowledgeable and superior communication skills. Thank you Jordan.
18:37 01 Oct 20
Good polite services
02:18 07 Sep 20
I can't say enough good things about them, from start to finish! They answered my query promptly, came when scheduled. The tech was incredibly friendly and knowledgeable, and did a thorough job. He found i had a small gas leak, and fixing the problem now saved a bigger hassle later. The needed part was available within days, and he returned with another wonderful tech to do the repair. All done before i need to turn it on for the season. I highly recommend them.
19:17 04 Sep 20
James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn.Great service! Thank you James!
Bass tester bot
15:59 04 Sep 20
Excellent service. On time, efficient and good communication about the work being done.
21:05 03 Sep 20
Very helpful and quick call back regarding my request for a quote.Unfortunately they don't service Coquitlam, however, they still offered excellent advice over the phone regarding potential issues with my desired install.Much appreciated!
04:00 29 Aug 20
What a great professional company. Always had our plumber Jordan arrive on time & kept me in the loop the whole way. He was awesome taking care of our Strata complex problems. New issues continued to pop up & he just took them in stride & came up with a game plan & solution. No complaints & kept us all at ease knowing we were in good hands. Stayed late ensuring all owners had water each night (12 hours on day one) & I would recommend Acorn for any plumbing issues you may have. Ask for Jordan, we were lucky to get him & you won't be unhappy.Thanks Jordan for an excellent plumbing experience that would have been a nightmare for most.
22:05 28 Aug 20
The serviettes among napkins for residential fixes, installs and refabs.Great company!
22:40 14 Aug 20
Had a water leak and Jordan arrived on time and was very professional in his diagnostic of the issue. Thanks Jordan for explaining the procedure of this repair and quoted price. Looking forward to having Jordan complete the repairs.
22:38 14 Aug 20
I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!
23:46 07 Aug 20
We needed to have a new toilet installed. Jordon did an excellent job and was very polite and professional. We were quite impressed with his demeanour and service. We would highly recommend Acorn.
19:03 28 Jul 20
Had Acorn Service Group hydrojet my perimeter drain tile. Arrived on time, worked professionally and completed the job in a timely manner. Recommended
18:12 22 Jul 20
Technician showed up on time, knew his stuff, disgnosed our problem and fixed it promptly.What more could I ask for?
Juan Carlos Olivera
20:15 15 Jul 20
I am very pleased with the quoting process. Very professional. Everything was explained in detail and quote provided right away by email. Can't comment on work since I am not going to proceed.
15:54 15 Jul 20
I had some obscure questions about a propane set up in my camper van and James was very helpful! He didn’t end up having the parts we needed but was able to point us in the right direction. Very professional business. I found them on google and was able to text them from the website with a question I had and they got right back to me which was great.
19:15 14 Jul 20
Very prompt and professional service. Dennis did an excellent job of installation and was thorough and efficient. Would recommend!
18:46 08 Jul 20
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
18:47 07 Jul 20
Acorn is very responsive and professional. Their technicians are very client centric and personable.
18:10 11 Jun 20
As a non-profit organization, we have limited funding and rely on companies to get the job done right the first time. When I discovered the services Acorn provided, I stuck with them and haven't looked back. Acorn Heating and Gas has been unbelievably professional, prompt and flexible when responding to our needs. Chad and Shawn worked with me to find the best and most affordable option to replace our aging boiler system. Jordan, Shane and Taylor have been ongoing members of the team who have responded to the sometimes chaotic needs of our aging heating and plumbing systems. Our buildings are offer Community Living Services such as Residential Services and Community Inclusion programs -- our folks depend on continuity of service with little to no change in their lives to maintain their stability. Thank you to the Acorn Service Group for being willing to step up and succeed where many others have not been able to do so.Update June 11, 2020: Acorn Service Group completed a full service on my AC unit and furnace. James was on time, professional and courteous. He ensured COVID safeguards and gave me his direct line if anything came up. Thank you!
05:15 31 May 20
Great office interection. Came when they said they would and great service.
20:56 11 May 20
A very professional company
21:50 04 May 20
Very impressed with Acorn. The appointment was easy to book and within an acceptable time frame. Jordan came out to assess our unique heat pump and heat exchange system. He really went above and beyond to explain the system, what we needed to do to keep it going well, and then giving the heat pump and filters a general service. Very much appreciated his time and knowledge...and the price was very reasonable. Highly recommend Acorn, and glad we can recommend local!
23:38 17 Apr 20
Repairman, Taylor, was on time, tidy and polite. We had a toilet replaced and were provided with two quotes, both reasonable. The new tank had a mark on it and Acorn replaced it within two days. Well done. Definitely recommend Acorn.
05:28 17 Apr 20
Jordan did an excellent job servicing the furnace and hot water heater, along with fixing the gas fireplace remote. He is very professional and took great care given the circumstances that we currently live in. The quality of service that we receive from Acorn Heating and Gas is excellent always. Thank you Jordan! Best regards, Keith and Wendy
21:25 16 Apr 20
Thank you, very pleased.
02:59 15 Apr 20
Thank you for the great service this past week and in the past. Fast, knowledgable techs that explain issue. Very respectful and friendly. I love that the clean up nicely after work is done!!Appreciate your prompt response to getting my fireplace back in working order!
15:59 30 Mar 20
Our furnace quit working on a Sunday and Acorn was able to have someone look at it that day and the Part we needed replaced was ordered first thing Monday and the work was done by Wednesday. While we waited they supplied heaters. Good quality, very friendly & accommodating. I also checked the price of the part to do it myself and it wasn’t worth it. Their price was extremely reasonable and competitive.Regards,Neil from Ladner.
16:41 26 Mar 20
Since our move to Tsawwassen we very quickly learned from friends that the best part of living here is the strength of support for our local businesses. And no wonder. Every local business we patronize are not only really great at what they do, but we wind up becoming friends, not just customers. This was our experience with Acorn.When we phone for a service call, Meghan immediately recognizes our name and we wind up in a small chat before we get down to business. Then there are the service technicians. A small but seriously qualified dudes who use their training, experience and all the cool diagnostic tools to tune up your house for maximum efficiency.I have been a business owner of several successful companies for most of my adult life. If I was the owner of Acorn, there isn’t a single thing I would change to make the business better. And that really says something for those who know me.So who am I? Steve Simpson, a resident in Beach Grove. And this is a very sincere, unsolicited message of support for a company that works hard to make a difference.Next time I will was on about Home Hardware, and Aaron’s Automotive and Guardian Drugs and Mario’s Restaurant. All in T-Town.
01:19 25 Mar 20
James was the technician who replaced the blower of our fireplace. He performed his job very professionally, methodical and quick, did a good clean up of the interior of the fireplace and work area. He knows his job very well, replied to our questions promptly without hesitations. We will definitely refer your company to our friends and associates.
03:11 24 Mar 20
Great team looked after us when our furnace died, new one installed and walked us through the set up start to finish. Polite, friendly, professional.
03:18 19 Mar 20
We actually had the Regency Fireplace serviced and had the complete front grills painted.OMG it is brand new. The care care and attention to detail was unbelievable, James, you are an fantastic asset to Acorn.... thank you all Rob & Shannon 5 Stars
18:51 18 Mar 20
Excellent service overall>>>>>
20:10 17 Mar 20
This is the second time we have used Acorn and once again the service was excellent. Preston arrived on time, rapidly diagnosed the problem, explained it to us, gave us a written quote for the solution and with our approval then did the job. Highly recommended.
19:21 16 Mar 20
Acorn has always been very responsive to our needs and their service people are very professional
12:17 09 Mar 20
Five stars. Furnace works much better now and Jordan was super. I signed up for service plan which means I won't be able to procrastinate about the servicing next year.
04:16 07 Mar 20
I had called Acron to fix a problem with my fireplace. The service tech who took my job was excellent, knowledgeable and efficient with troubleshooting the problem. He went over and above when he put my fireplace back together by making sure it was clean and I was satisfied with the repair. He also respected my place by making sure to use drop clothes and clean up after the service.I was pleased with Acorn and would highly recommend them.
21:29 05 Mar 20
The acorn service techs are professional, friendly, knowledgeable and efficient. They pointed out a few minor items that needed to be fixed and took care of it quickly.
04:29 27 Feb 20
Great work ethic, honesty and a job done well!
21:24 26 Feb 20
On time, explained what they were doing, what the estimate was and did the work. All in a very professional manner.
23:55 25 Feb 20
Great local company and Jordan is knowable and super pleasant in the home.
22:14 25 Feb 20
Very professional and trustworthy.
20:25 10 Feb 20
I'm highly recommended for Acorn heating and Dio.Dio is a very nice person and very good service,he is honest,and and good quality service for our fire place's door installation.I would definitely request him again for any future service.Thanks
18:28 07 Feb 20
Great response to an emergency repair of a water leak. The tech was first class and the workmanship was top notch.Thanks Acorn and kyle. Brian Whitehouse
05:08 07 Feb 20
Yesterday I had my fireplace serviced and I can honestly say I was very satisfied with the work done. The techniction was promt, polite and very hard working. The Company can be very proud to have this employee on their team! He did a complete overhaul of the fireplace, Inspecting everything throughly, checking and double checking to make sure there were no leaks and that the fireplace was working up to it's full capacity.That you for making the experience such a good one!Sincerely,H. Carter
22:21 06 Feb 20
Amazing service. I will use this service forever now on. The person who came to fix my fire place was very polite and explained everything to me.
06:20 05 Feb 20
Very good communication with repair man. He seems very knowledgeable.
20:06 31 Jan 20
We have been an Acorn client for 3+ years now. Brittany, Tyler, Kyle have always provided great customer service
21:09 25 Jan 20
Acorn went out of their way to fix our furnace quickly when our furnace died on one of the coldest nights of the year. Taylor was very professional and helpful with our furnace repairs.
21:18 24 Jan 20
Excellent experience. Very helpful and efficient service both from the office and the technicians and I would not hesitate to recommend Acorn to anyone. Also love the new location!
23:39 22 Jan 20
We had Jordan R. come to our home to investigate a suspected leak around the hot water and auxilliary tanks for our geothermal system. We found Jordan to be very courteous and knowleageable on the system. He was also up front about the costs of what needed to be done to fix our issue.He effectively diagnosed the problem and made the repairs in a timely fashion providing us with an explanation that we could understand on this very complex system.I highly recommend Jordan for any geothermal system needs.Mary & Patrick Pender22 Jan 2020
18:06 16 Jan 20
Excellent customer service: quick response and was able to have technician come to my home within a day for a non emergency check of my fireplace. The technician, Preston, was very efficient, friendly and thorough.
17:45 16 Jan 20
The Technician came here on the afternoon of the day I called for service. He diagnosed the problem and fixed it before leaving. He also ensured that our system was running properly.
00:46 14 Jan 20
I was very happy with the job Taylor did in fixing my furnace. He was responsive, curious, and competent. As a result I signed up for Acorn's service plan.
20:51 11 Jan 20
We have used Acorn for years for service at our residence for both gas line installation and stove connection as well as electrical work. Also fire place servicing .As well we have Acorn attend to any plumbing issues and fire place servicing at our condo on River Road , currently scheduled for January 14th. 2020.We have always found your service charges to be reasonable as well as necessary parts prices. Your technician’s have been knowledgeableand customer friendly..However , this last visit has left us feeling that Acorn have now taken the position that let’s get as much money as we can from the customer for as little time spent as possible.My point being is that I explained at the time to the Technician ,exactly what was happening .The pilot light functioned but the low voltage current from the on/off wall switch was not igniting the flame. Upon checking the wiring it was evident that the low voltage wire was somehow in 3 or so pieces and not sufficient to spark ignition. He quickly pointed that just one piece of wire should fix the problem . As I happened to have a roll of the wire he just cut what ever length was necessary and connected the two ends and ignition occurred.No cleaning or vacuuming necessary.The total time spent assessing and connecting the longer wire would not have exceeded 30 minutes. I understand that Acorn have now a fixed rate for determining a problem and also for fixing the problem. In this case we were charged $ 279.30 for 30 minutes time. There is seriously something wrong with this price fixing.
20:37 10 Jan 20
I totally recommend Acorn to help with anything needed with heating and plumbing. Efficient, super helpful and knowledgeable technicians on the two occasions that I have had them here over the past few years.Today I was delighted to be able to ask the advice of Dennis (the technician who was here to do a check over of my furnace) about a problem that had been bugging me for years with the noisy fan of my fireplace. I was thrilled that he was able to quickly troubleshoot the issue and is now arranging with his Acorn colleague to see about ordering a replacement part.I also was able to learn more about my furnace and after seeing the filter that it would be advisable to have the ducts cleaned (I have 3 big dogs). I was able to get a referral to reliable company with a 10% discount—again, supportive, helpful and efficient.The technician also checked my water tank and offered very helpful advice (and will ask his Acorn colleagues to check (via the tank’s serial numbers) as to what it’s longevity is before it should be replaced. I am a big fan of being proactive to avoid “disasters” such as a leaking tank so I am feeling relieved about the water tank (which has been on my mind for a while).What I really appreciate is the support and assistance through the technician’s helpful attitude, knowledge, efficiency plus follow through which for me translates to peace of mind as a homeowner.Having a quality company that I can trust and depend on translates to peace of mind. I totally recommend Acorn Plumbing and Heating.
02:33 10 Jan 20
I wasn’t home at the time, I see the end results and what a difference it looks great, so clean and you can easily see the inside of the fireplace through the glass. I can’t believe how dirty the glass must get, and the new insert was done about a year ago. It makes a difference to get cleaned once a year, I recommend.
00:00 08 Jan 20
Preston was very efficient, polite and a very pleasant young man. A good representative of your company.
07:48 06 Jan 20
We had issues with our furnace shortly after moving in. Acorn was able to assist us promptly. The receptionist was able to give us an appointment within 2 days of our call. Tay, our technician, was very on time at arriving to our home early in the morning, and made a thorough check on our furnace. He offered suggestions and explanations, so we could make the best informed decision. The house was warm again within a few hours and we were very appreciative as it is winter. We highly recommend them for their punctuality and professionalism. Thanks Tay!
19:04 31 Dec 19
From the initial engagement with the sales person and on through the installation phase the Acorn team was informative and responsive to our needs. Discussions relevant to range of services and applicable costs were addressed openly and transparently and they held true to the agreed upon pricing. The installation was performed efficiently and tidily. I would highly recommend the Acorn team.
22:08 30 Dec 19
Prompt, efficient and friendly service. Job well done. Woukd highly recommend Acorn.
22:36 28 Dec 19
Woke up today, Saturday, and furnace had given out over night. Called Acorn and they were able to send someone the same day, even though it’s the weekend. Taylor did a great job!! I will definitely call Acorn for any future work I need done.
19:24 27 Dec 19
Straight up company no hidden feesOn time and do the job right.
Elizabeth Amezcua Emary
18:16 18 Dec 19
Jordan showed up, introduced himself and immediately went to work on my boiler. He quickly found the problem and went about fixing it in a timely manner. I am extremely satisfied with the work he did and we have heat again. Thank you for sending this experienced young man to fix our boiler. Most appreciated.
01:32 18 Dec 19
They respond very quickly when called. Appointments are made in a very timely manner. Good company, nice people to deal with.
19:40 16 Dec 19
Preston did a fabulous job!
00:15 14 Dec 19
We would highly recommend Acorn. Shane and Jordan were both professional and courteous. They promptly diagnosed and fixed our plumbing issues and took the time to answer all of our questions.
06:03 12 Dec 19
We had a leaking tap and in trying to turn off the shutoff valve, realized it was ready for a replacement. When Preston, our plumber arrived, I asked about replacing all the shutoffs and also new lines In know time, he had all his supplies and proceeded to get to work... He was so professional, helpful, and we were very happy with all he did for us. Thank you Preston....Doug and Connie
00:55 12 Dec 19
Outstanding service on my fireplace today by Jordan. Efficient, knowledgeable, polite, and didn’t try to oversell services. I would highly recommend Jordan and Acorn.
04:15 11 Dec 19
Great service, honest, fair pricing, and a local company as well. This is the second time I’ve used them, and there will be a third and forth!
21:58 06 Dec 19
James was great! Very personable and professional. Thanks for the great service!
17:40 06 Dec 19
I am always impressed by the quality of work and the professionalism and helpfulness of all members of the Acorn team. It is reassuring to know that we have an honest, reliable and prompt plumbing and heating company right in the neighbourhood. Thank you for saving our household from disaster on more than one occasion!
18:18 05 Dec 19
James did a great job in repairing our fireplace. He was fast and efficient and has a great attitude. I would definitely request him again for any future repairs or servicing we require in the future.
19:46 04 Dec 19
Both plumbers Shane and Taylor were knowledgeable and very respectful. Good job!
17:31 03 Dec 19
Preston did a great job, great attitude and found the problem. Highly recommend Acorn and Preston. Thanks.
19:08 26 Nov 19
Jordon was here to service my furnace & fireplace today. Service was wonderful as usual. He took the time to explain options that are available as it is almost time to replace my hot water heater. He is very knowledgeable and not at all pushy, which I really appreciate.
01:04 23 Nov 19
Preston was knowledgeable and professional. He completed my gas fireplace service quickly and thoroughly and answered all my questions.
04:44 20 Nov 19
Quick and great service!
22:33 18 Nov 19
The service person Taylor (Tay) arrived precisely on time. He kept me informed regarding the work to be done. Tay was professional and courteous. I'll use Acorn Heating and Gas again.
22:19 18 Nov 19
I had 2 gas fireplaces and a furnace serviced. Jordon was everything you want in a serviceman. Punctual, clean, tidy, thorough, and pleasant. Price was reasonable. Very satisfied, would definitely recommend.
21:44 15 Nov 19
Jordan was very personable, professional and skilled. The work was done efficiently and effectively,
03:44 14 Nov 19
Preston installed our new hot water tank in a efficient and professional manner. He was extremely personable and I would highly recommend Acorn.
00:22 14 Nov 19
Prompt and quality service. Am I ever glad my regular contact didn't return my call during emergency. Acorn has all my business going forward.
23:39 13 Nov 19
Had a gas furnace failure. Prompt service got it up and running. Also had them perform an annual service - which for some reason I declined to do this year. Guess it was false economy.
21:54 07 Nov 19
Dennis did a great installation job and made sure that everything was explained before moving on.
05:25 07 Nov 19
The Acorn tech, Taylor, was very pleasant and professional. He explained what he was going to do and reviewed the work when it was done.A positive experience.
03:47 07 Nov 19
Acorn always does a super job. Taylor was prompt and great at explaining what he was doing. Appreciate the recommendations he made but didn’t feel forced into anything.
18:58 06 Nov 19
04:29 06 Nov 19
Excellent service of our furnace and fireplaces!Jordan took care to clean everything and left everything neat.
01:47 05 Nov 19
Very impressed with Acorn. This is the first time we have used this company and it won't be the last. Our service person, Preston, was an exceptionally nice young man. He was very polite, explained everything to my wife and I in simple terms and cleaned up after he was finished. A credit to the organization
03:31 28 Oct 19
Reliable gas appliance service, friendly technician and front office staff. They've been our 'go to' for years
23:51 25 Oct 19
Been using Acorn since we moved to Tsawwassen 5 years ago. Every time, they are prompt, informative, and pleasant when they do the servicing. Nice to have an honest business we can rely on
16:46 20 Oct 19
I am very happy with the installation of my new furnace by the two men crew.Observing the way the furnace installer worked, you could tellhe’s experienced and a professional.
16:53 19 Oct 19
Great personable service. They made an effort to squeeze me into their schedule last minute when my primary heat source failed.
23:48 17 Oct 19
Great service and we will use always
00:03 06 Oct 19
Taylor from Acorn Service Group recently stopped by to service our furnace. I found him to be polite, pleasant and knowledgeable. He offered advice without being pushy and answered my questions, giving me an honest assessment of the age and condition of the furnace, what likely future repairs might be necessary and and what options I could consider. I am happy to recommend Acorn and would definitely hire them again.
23:37 04 Oct 19
Completely satisfied with their service.
03:48 03 Oct 19
Hi Acorn Service Group, I like to express my great satisfactory on Acorn service, now my house is munch comfortable now. Thanks very very much for engineer Taylor Tay who gives the experts technical fix of the electronic circuit, make the furnace works perfect. He also give many useful advice for take care of the equipment and technical knowledge. Many thanks for Taylor's expert skill and kind friendly service. I like it and appreciate of Acorn service, i feel glad to have this company support and service. Give Taylor 5 star service and appreciate it.
18:34 02 Oct 19
Service was prompt, problem was resolved. The service rep was professional and courteous. Would recommend Acorn to all of my friends. Have signed up for the annual maintenance contract.Used Acorn a second time to clean and inspect our gas fireplace. Excellent service, looks and works better than it did when it was first installed. James was our service rep and provided top notch service.
21:48 25 Sep 19
Tay took care of our 3 gas fireplaces and boiler service in a professional, knowledgeable manner. He was super informative, and I really appreciated his explanations and attention to detail. Even though it was late in the day, he stayed until the whole job was complete. I will definitely be hiring him again for next service!
23:46 24 Sep 19
Super punctual and professional service. The price was reasonable for the service provided and I felt like the technician wanted to take his time and answer all my questions. He found issues that I had not even asked him to look into.
04:24 23 Sep 19
Shane and his partner were excellent! They did a great job working on my boiler. They replaced my older boiler with efficiency. They were professional and friendly to work with. I highly suggest their service.
02:31 21 Sep 19
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
22:56 19 Sep 19
James arrived on time, and did everything needed for the quoted price.Thanks
23:19 17 Sep 19
Excellent and reliable service. Highly recommend. Same day service! Made my day. Thank you.
Norman Van Eeden Petersman
19:10 06 Sep 19
Twice in the last month we've had Acorn staff at our house to investigate perimeter drainage issues and furnace exhaust issues and we had great service and advice from the crew! Clear communication to setup appointments and great customer oriented service once they arrived.
17:53 06 Sep 19
Excellent service and great people.
20:52 30 Aug 19
Jordan repaired my HVAC in 1 visit. I found him to be highly knowledge about the system & he quickly diagnosed the problem. Very professional & courteous service by him & his trainee. Thank you! The next time I need help I’ll for sure be calling Acorn.
02:23 29 Aug 19
Hi I am totally happpy with the service I received... actually I am ecstatic .Kyle was awesome. he did a fantastic job ..I will absolutely use this company again . look no further they are the best !!!
00:07 26 Aug 19
Really happy with Acorn Service Group. We had them out to do maintenance on our furnace. From the customer service on the phone to the technician on the job. Professional, friendly and knowledgeable. Will definitely use their company again.
18:35 22 Aug 19
As always, excellent service from a first class local Delta company. Taylor and team were courteous, professional and efficient with servicing our furnace and gas fireplaces.
18:11 16 Aug 19
Prompt, professional and friendly service. Service Technicians were polite, well spoken and very presentable. Technicians took time to explain findings and review scope of service provided. Well recommended!
17:24 16 Aug 19
I had Acorn install an air conditioning unit in my house. The pricing was fair, and the work was done promptly and professionally. The team left the work areas neat and tidy and were super nice to deal with.I highly recommend them!
Tay was very friendly and professional. Clearly explained what he was going to do and why and completed the work in a timely manner.
18:31 09 Aug 19
Service was thorough and courteous. Questions were answered with a sense of serving my needs as a customer. They also tended to a few additional items with no impression that they were looking to do anything other than what was necessary. Appreciated their work. I wouldn’t hesitate to call them in the future.
00:25 09 Aug 19
The techs were very informative and friendly. Very approachable and easy to speak to. They took their time and didn’t rush when doing there work as well providing us options/solutions. Followed up as advised and in a timely manner.Would definitely recommend them.
00:16 09 Aug 19
Highly recommend Acorn! My A/C went down during the hottest few weeks of the summer and Acorn was at my door the next morning. The tech who came to my rescue, Tay, was beyond fantastic! He was professional, friendly, and extremely helpful and knowledgeable. I am so thankful for all of Tay’s hard work and extra effort. Your kindness is very much appreciated. Thanks again for making my house cool again!
19:12 30 Jul 19
Arrived on time, explained what they were going to do, and then did it. Positive all around. Thank you.
23:24 26 Jul 19
Work was done professionally and in a timely manner.
17:37 26 Jul 19
My wife and I have lived in Tsawwassen for 20 years. Suffice to say we have engaged many service providers at our home over those years. Not once have we been as pleased with the overall performance of a company as we are with Acorn.We recently had a Daikin AC system installed. I did my homework on this and compared Acorn to at least 3 other companies....both from a manufacturing and installation standpoint.Shawn was hands down the most informative and helpful person. Period!! This guy doesn’t apply any pressure to close. He earned our business. He is a standout.When it came to the installation your guys led by Shane were outstanding. Thoughtful, quiet, conversational and highly skilled. We even received follow up notes from Shane to ensure we were happy. This is not the “usual” way companies operate today. You all deserve much credit. Oh, don’t let me forget Ian and Meghan. They are terrific. Very attentive and very helpful on agreement terms and scheduling.We are very happy with our experience.Well done!!
Estate of R E Langston
21:12 22 Jul 19
They gave a great quote (and stuck to it!) half the price of another firm we asked for a quote (which came in a day after Acorn had done the job). Job done quickly and with minimal fuss. It has been a trying time for our family, and they really made things straightforward and easy to handle.
20:04 22 Jul 19
Acorn installed new pans and a drain system for our Daikin heat compressor. We were really happy with how smoothly the process went from start to finish including the high quality of the installation. The technicians also helped us gain a better understanding of how our heating and cooling systems work. Thank you for the excellent service!
05:55 22 Jul 19
I recently had Colin to come to my condo to fix a slow drain in my bathtub.also, I had a problem with a basin that wouldn't old water.Colin came from the Acorn Group.what a nice young Man. He was polite, friendly and explained my problems with the bathroom.Colin did a great job and I felt that he was a true professional.
04:52 18 Jul 19
Great, friendly and helpful service. Reasonable rates.
Anna Marie Jones
21:20 16 Jul 19
GREAT SERVICE!! Really appreciate the time James took to make sure everything was to my satisfaction. He went above and beyond the scope of just installing my gas lines. Highly recommend their service.Thanks!
22:36 11 Jul 19
I have used Acorn for my household requirements for many years and before that Chad looked after us. We have never had any complaints about the service or the technicians who do the necessary work. It is nice to see a local business doing well! Colin Liptrot.
15:28 09 Jul 19
My Mom and Dad were having heating / plumbing issues I called Acorn on the advice of a family member and although I was at work in downtown Vancouver and the issue was at a their home in White Rock Acorn did a great job from the time I chatted with Megan to the time I walked through the problems with Tyler. They were great and treated my aging parents with understanding and grace.Thank yo and I would recommend them anytime.
18:58 22 Jun 19
Acorn is my go to for plumbing upgrades and new installations. I've used them a few times a year for 7 years now. Good people and they get the job done in a speedy fashion. The price in my opinion is worth the quality you would want in your own home. No complaints.
23:19 19 Jun 19
Acorn was able to have someone come out the very next day. The technician was very friendly and knowledgeable.
01:09 11 Jun 19
We were able to book an appointment quicklyand efficiently. The technician was very competent. He was on time and the work was completed in a timely manner. We highly recommend this company..
18:08 21 May 19
Outstanding sales and service, Acorn found away to install our new tankless hot water heater within 24 hours. Thanks to the entire Acorn who did an outstanding job from start to finish. A special thanks to Colin and Taylor who worked 11 hours straight to make sure we had hot water.David
02:42 05 May 19
Always a 5 star experience. Fantastic group.
01:38 24 Apr 19
Simply put; professional, knowledgable, high quality work. Quoted price was honoured . Great friendly local people. It's the third time I've used them in the last few years. Very pleased.
23:47 20 Mar 19
Good service. Explained everything and fixed problem. On time.
17:39 19 Mar 19
The team are Acorn are professional, responsive and incredibly pleasant to deal with.
03:32 15 Mar 19
Both my service calls from Acorn this year were very good. Colin was very warm and professional and really knew what he was doing! Service was prompt and efficient. I will definitely use Acorn again!!
01:11 25 Feb 19
Best service for 25 years. Great people and well respected.
18:45 24 Feb 19
Prompt, efficient, friendly, what more can a customer ask for?
02:01 30 Jan 19
James is a great guy ! Will use his services again in the future !
19:09 25 Jan 19
This is the second time we have had Acorn service our furnace, The second time James serviced it. I found him very knowledgeable and thorough . James explained what he was doing and why. No fuss no mess on time perfect. We will call again. As a matter of fact he told me they service gas fireplaces and that we had a good, I dint know thatThank You James
17:26 20 Jan 19
These guys are amazing! The service is quick and efficient and most of all local. I highly recommend them. James is so knowledgable and super nice.
18:41 14 Jan 19
Acorn diagnosed the problem with our furnace quickly and then ordered the part. They kept us up to date as to the part delivery and then installed it right away. We have heat again. Hooray! Thanks Acorn.
02:04 03 Jan 19
We had a furnace failure late New Years Eve and so we were calling around New Year’s Day morning. Acorn said they could help and they did. James cam and figured out that we needed a thermocouple replacement and very efficiently replaced it. He Lao discovered a leak and took care of that too. James was knowledgeable as well as personable. I would use Acorn again and would ask for James for sure. And the price, given it was New Years Day was reasonable. Thanx Acorn. Steve
17:22 29 Dec 18
Colin from Acorn Plumbing was here within an hour of my call on Thursday. He was very professional and fixed the problem quickly. He had the part needed available in his truck.I felt the charge was very reasonable and the service provided was excellent!
01:06 17 Dec 18
Acorn replaced a Hot Water tank for us on a Sunday. They were responsive and the technician who attended was excellent. Their rates are very competitive especially for after hours work. Highly recommended.
01:25 07 Dec 18
Excellent work by very competition people.
22:21 05 Dec 18
We recently suffered a sewer back up, and Acorn was our first call. They were able to assess our issue - not simple and straight forward, and suggest a plan of action. When the final bill came in it was restrained. They could have held us hostage, but they did not. Fair, honest, on time, and always polite.
13:34 04 Nov 18
Excellent customer service and technicians! Thorough and patient in dealing with questions and explaining multiple solutions. Work was done on time and at the price quoted. Thank you Acorn!
18:49 01 Nov 18
Prompt, polite, professional and reasonable. Love to support a local business.
16:54 27 Oct 18
James is such a polite, professional young man. He did a very thorough job and was extremely clean. Will definitely have you back for our next service. Great being a paperless organization and doing things by email. Also having the pay option on the tablet is a art and efficient.
17:00 17 Oct 18
We have used Acorn before with good results. This time they replaced our hot water heater. They were very responsive and the work was done on time at the price quoted. Good honest company!
18:06 15 Oct 18
I set up a appointment for installing a "reducing valve" in my radiant heating furnace as recommended by a the technician which was costing me a fair bit. However when the technician TAYLOR showed up, he explained that he did fiuther research on my system and the valve was really not require. He explained to me in detail on the piping set up etc, anyway the long and short of it is that Taylor did not do te cvalve install and saved me a lot of money, and instead did the regular service of the system which was also agreed upon previously. So I trust their integrity with the service and will use them again.
18:56 26 Sep 18
I called Acorn to set up a service call for our gas fireplace at my place of work. One call was all it took, polite office staff and a great tech and a great value. Will be back again.
23:43 13 Sep 18
Acorn's service was straight out of the top drawer!After being messed about by Campbell for several years, the last straw was when our furnace failed and Campbell's solution was to replace the fan and panel for (parts only) "around $1,300". And that's not all: No warranty on the fan that had been replaced 3 years ago, and the fan would have to sourced from Calgary which would take a week. A suggested alternative was to replace the entire furnace, which could be done right away. I had no trouble rejecting this without asking for a price.Acorn said they would send someone over right away, and 3 hours later Shayne turned up, found that a $80 capacitor needed replacing, got the furnace back working and charged us less than $200 including taxes.Excellent service!
16:11 13 Sep 18
David the Service person arrived on time and was very professional. Took extreme care with the servicing of my fireplace. Would highly recommend David and Acorn Service Group.
09:57 10 Sep 18
Excellent customer service. Very patient and informative and fast service.
18:30 06 Sep 18
Came on time, did maintenance service to my furnace, gas fireplace and hot water tank. James the Technician was very helpful in explaining things and very knowledgeable about his trade. Price was reasonable and what I expected. Have used them several times now and will continue to do so.
Sally A. Christie
16:10 06 Sep 18
Excellent service every year!
17:22 02 Sep 18
We found the service very prompt, professional and curtious. Taylor was very pleasent and asked all our questions adequately. Highly recommendable.
17:37 31 Aug 18
Great professional service.
01:44 27 Aug 18
Fantastic service. Lots of positive reviews, and this is no different. Do not hesitate to use Acorn.
21:08 20 Aug 18
We deal with Acorn every time we require service or purchase relating to our furnace, hot water tank, and gas fireplaces. We won't deal with anyone else! They exceed our expectations for customer service.
17:32 08 Aug 18
Technition arrived on time. He did his work efficiently in a timely manner and was respectful to his environment. He removed his boots and put a pad down in the work area. When he left, the area was cleaned up. He was resourceful when he asked questions I could not answer and supplied information for future reference.Acorn has been the “go to” company for our family for years and it has been exciting toWatch them grow.Barry and Andrea
20:54 23 Jun 18
Had my hot water tank go over the weekend and called around for a replacement on Monday morning. An Acorn plumber, James came out the same day and installed a new tank. James was knowledgable, efficient and personable. He had the new tank installed and tested within 2 hours.
17:52 19 Jun 18
We have only used Acorn for our plumbing and heating and have had exceptional service every time!!!
22:25 11 Jun 18
Just had my furnace & Air replaced by Acorn and was very pleased with service and price. I highly recommend Acorn if you need any work done on your home.
20:11 05 Jun 18
I recently called Acorn for some emergency plumbing work, and then to have my furnace, water heater, and fireplace serviced. All the office staff and the plumbers I dealt with were friendly, professional, and efficient. I was impressed with Shane's knowledge and his solid advice. Highly recommend!
05:48 05 Jun 18
Amazing company with great people! Chad and his crew made sure I got the right boiler that my house required and I couldn’t be happier with the install (thanks Taylor) and the IBC boiler they installed!
Gregory van Tol
20:57 01 Jun 18
Great local, family run business. Professional in everything they do. I wouldn't hesitate to recommend Acorn for heating and cooling needs .
13:18 01 Jun 18
As always, a seamless and professional job. Thanks to the Acorn team.
18:11 31 May 18
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Michelle M Medeiros
02:57 18 Apr 18
This company has treated me well. So patient with all of my questions as it was my first time ever needing a plumber. Both staff that came to my home were professional and friendly. The phone calls over the phone with the admin staff were excellent - I probably called 5-7 times they weren't bothered at all. High recommend.
02:00 07 Apr 18
James is the best! He never gave up on us and helped keep the repair of our gas fireplace as inexpensive as possible which was really appreciated. He knows his stuff and was so easy to communicate with. I would definitely recommend James from Acorn for any and all gas fireplace repairs/installations etc.
15:10 06 Apr 18
Helped my with a backed uo toilet, Great
01:08 24 Mar 18
From start to finish, Acorn has made my furnace installation awesome. Pleasant all around and efficient. The owners are pretty fabulous also!Everyone I’ve dealt with at Acorn has done exactly as they said they would and then some. The furnace is running beautifully and heating my home to perfection. Thank you!
03:22 07 Jan 18
Honest and knowledgeable staff. They fixed fire place which no one was able to do for last 22 yrs
04:31 27 Dec 17
Hi There we had a new high energy furnace installed by Acorn heating a few months ago. I was highly appreciated of the great service and quality work of installing the furnace and removal of the old furnace and help with getting the credit applied.They were exceptional again and I would highly recommend them and will use them again in future for my regular yearly maintenance.ThanksNav
19:03 03 Nov 17
Thank you so much for providing such excellent and wonderful service. Taylor made an annual visit to change a small motor for our hot-water tank. We are so pleased with his professionalism, expertise and courteous service. Taylor is a great asset for Acorn reinforcing Acorn as our forever go-to firm for all our heat & gas needs. Thanks again.
20:47 10 Oct 17
We had our air conditioning installed by them this summer and the level of service was amazing. All of the staff was friendly and they worked hard. Price was great too! Will use them for all of our heating and cooling from now on!
09:05 15 Aug 17
Work company awesome guys!
03:14 09 Apr 17
Fantastic experience with these guys! We had a new boiler installed this winter. Ian was a pleasure to deal with and the three young guys that were here to do the installation were great. After service was also top notch. Chad (owner) personaIy followed up and made some adjustments and made sure we were happy. I would highly recommend them. Thank you!
00:18 02 Feb 17
5-stars all the way. The Acorn team had a fair price; comparable to other quotes we got but the Regency product they recommended was the most attractive option so we gave Acorn the business and we are very glad we did. They recommended other trades to help with updating the look of our tile and woodwork as part of changing the old wood burning fireplace to a new and modern look. Allon from All On Tile and Kevin Kistritz, an independent finishing carpenter did great work on their individual contributions to our small renovation, and the results are plain to see in our before and after pictures. Acorn put up with a few schedule changes (none of them terribly last-minute, but changes nonetheless), and they were very accommodating. We are very happy with the results, and will give Acorn our future business as well as recommend them to family and friends.
00:03 15 Oct 16
Just had Acorn in to replace old boiler/hot water tank with new high efficiency product. I give them the highest rating for timeliness, customer service and high quality of installation. Their staff were prompt, courteous and explained the product, installation process and maintenance in a thorough manner. Great job fellows!
21:39 01 Sep 16
Chad could be the nicest person I have met this year. Honest service.
21:04 22 Jun 16
All the staff at Acorn Heating were extremely patient and accommodating with my multiple phone calls and trying to schedule technicians to come out. I have been dealing with Acorn for several years and will continue to deal with them and recommend them to family and friends. I always feel as if I am getting the best service when I call them.
19:49 27 Oct 15
I highly recommend Acorn Heating. The two technicians that replaced my old furnace were friendly and above all very professional. They left the work-site absolutely spotless at the end of the day. Super company and great guys. You can't go wrong using Acorn.
22:27 12 Aug 15
I can always depend on Acorn - they show up on time, find solutions and solve the problem - even on short notice and on weekends. And their rates are reasonable. Thanks guys!
17:50 13 Jul 15
New high efficiency furnace, hot water on demand, three gas fireplaces and new line from the meter.The job is perfect and the price was much better than expected being well within my budget ... Thank you very much.
00:43 22 Aug 14
We just had our new furnace installed Just in time for the rebates. The Acorn crew were great...a pleasure to have in our home. Clearly they enjoy their work! The finished installation was well beyond what I expected. I would recommend these guys to anyone. Thanks guys. Job well done!
Marijke Merrick Singh
22:56 05 Dec 13
I am grateful to Chad for his assistance with my hot water heater. Five minutes before the scheduled service visit, he called me to say he would be 10 minutes late--how unexpected (but appreciated!) to have such attentiveness to appointment time. He arrived shortly thereafter and had the problem resolved in a flash.I was unaware that Acorn Heating & Gas was the company my contractor used during a kitchen reno a few years ago. However, Chad recognized my home and didn't charge me for today's visit as a courtesy to an "existing customer". I can't say that I have EVER had a free service call in the past.I am pleased to be able to live in South Delta and to support our local business community. I will definitely call on Acorn for any future heating or plumbing work and will be sure to recommend your company to my friends and neighbours.
20:23 14 Nov 13
Acorn Heating and Gas has installed my furnace, fireplace and tankless hot water heater. I have had them back to service all my equipment on a regular basis. Each time, Chad or Scott has been on time, courteous and taken care of everything I needed. I have never felt overcharged. Last year, I had a gas line installed for my barbecue which I love. I am thinking of doing a bathroom reno and I know I will call them back.
01:49 19 Jan 13
The Acorn Heating and Gas team have been in my home several times - They've installed my furnace, hot water tank and and my 2 gas fireplaces. All their employees are super helpful, very courteous and have always been very professional. I have highly recommended them to many of my friends and family members. I won't use any one else!! Thanks guys
See what our customers are saying about us on Facebook.
Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Came on very short notice and fixed a burst pipe - thanks Taylor
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