TESTIMONIALS
We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.
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M GA
22:37 29 May 23
Acorn Plumbing is amazing!Murphy's law happened and we lost our water heater and furnace at the same time - late in the day. I called Acorn and they sent a technician to check it out the next morning, bright and early.The equipment was old so they ended up installing a new tankless water heater and heat pump, the next week. There were a few bumps along the road, with our old equipment and Acorn went above and beyond to make sure we had hot water over the weekend, when the hot water tank died.I can't say enough about the excellent service technicians (multiple excellent, skilled experts), and very helpful office staff, who make sure our experience was excellent.Thank you to Kyle, Ian, Nolan, Adam, Colin, Dante, Malcolm, and Wes and all the staff at Acorn. You are all awesome!
AJ Blitzstein
16:44 15 May 23
We would highly recommend Acorn for all your heating and cooling needs!! Big thanks to all the staff, Shane, Ian Chris , Kyle , Matt and the office admin team as well!! Great job!! Allan and Janice B
P B
16:30 28 Apr 23
We had a complicated issue with our hot water system (faucets & furnace). James did a great job troubleshooting & repairing, even bringing in another tech for second option to make sure it was all done right. He is professional and dedicated. The office staff were friendly, responsive, and an excellent support to keep the project on pace and completed as quickly as possible.
Kamal P
17:01 27 Apr 23
Great service. Service techs who have been sent have all been professional and friendly. I would recommend Acorn for your heating and plumbing needs.
Susan Blake
01:07 21 Apr 23
This review is by Steve Blake. I am extremely pleased with the work done by Kyle and Chris yesterday when they installed a new hot water heating system for my garage. The system works perfectly. Kyle was very professional explaining what they were doing each step of the way. He consulted with me to make sure everything was installed where and how I wanted. Chris excelled at the electrical work and showed great initiative doing things, including cleanup, without being told. Both of these fellows were friendly, polite, caring, and very concerned that I ended up with a heated garage and equipment that was easy to operate. They both went over the instructions to make sure I knew how to operate and adjust the system. I give full marks to both Kyle and Chris!
Nancy Mingus
00:07 21 Apr 23
Got a new fireplace installed 2 days ago, and I'm not gonna lie, the flames were wimpy and a little disappointing. BUT James came out today to make it just right! James to the rescue! And now I have a lovely, warm fire that actually looks like a fire. Just in time for this crazy April storm. Thanks James! Thanks Acorn!! This is why we use Acorn both at home and at work. Good, friendly service!
Dana Brook
02:33 19 Apr 23
We had a new hot water tank installed by Nick. He was friendly and not he fake kind, professional, kept his area clean and tidy, and was able to answer any and all questions we had. You can tell this company cares about its customers. Top notch service!!! Would highly recommend them to everyone and anyone.
Geert Ehlers
21:40 18 Apr 23
We used Acorn several times now as we trust them and have always been well looked after. The staff is very friendly, helpful and responsive. We highly recommend Acorn!
Peter Cummings
18:10 18 Apr 23
Thanks Adam for your expertise on the scheduled furnace service. Your support and advice on our Navian was really appreciated!
Jenny Tamas
00:00 18 Apr 23
Gasfitter Adam came to my home, to check gas lines. He was prompt, found the leak, repaired the problems that I had. I was completely satisfied with the service. I will always call Acorn, for any issues that may arise, as a home owner. Acorn should be very pleased to have Adam as an employee, he was extremely knowledgeable, and professional.
Dianne Jordan
01:05 15 Apr 23
Very through gas fireplace maintenance. Adam arrived promptly, was extremely congenial and did a splendid job!
Philip Schoenfeld
03:47 14 Apr 23
A shout out for the entire crew at Acorn Service Group. We recently purchased a fireplace insert through them and found their service to be exceptional. Their sales rep Shawn came over to view our place before he would recommend any of their products. After seeing our place he made his recommendation & then arranged to meet us at the Regency showroom to view the different models. The one he originally recommended was the most appropriate for our situation as the other models gave off too much heat even on the lowest setting.We had shopped around & had spoken with 2 other suppliers who had preferred to give us a quote & then offered to come by to check the premises. When we explained that the room was not overly large & the models we were viewing seemed to give off too much heat no one directed us to a more appropriate model.The installation crew Austin, James & Diarmuid were on time and very professional. They made the custom alterations on site to fit the original masonry opening and James looked at the furnace & added a fan switch at for nominal cost. James then explained the components along with the remote functions.I highly recommend Acorn Service Group for all your heating needs.
Garrett Nolt
19:20 11 Apr 23
Jamie is the tech that has been out a few times for us now, he is always on time, knowledgeable and professional. A pleasure to deal with.
Ian Chen
15:06 05 Apr 23
Nice people, dedicated and professional, excellent work, job well done. Special thanks to Nick and Mario who double checked everything after work had been completed and everything was working great.
Christina Moulds
22:13 31 Mar 23
Thank you Acorn Service Group for our new Daikin furnace! Austin and Dante were professional, courteous and skilled, providing us with an awesome custom install.
Sue Hughes
03:22 29 Mar 23
Always a pleasure to deal with. Helpful and knowledgable technicians. Quick and efficient.
B McK
13:25 28 Mar 23
I've used Acorn for maintenance on my fireplace and hot water system for a few years now. They've always been professional and at a good value. I'd highly recommend them!
Marjorie Roberts
21:39 27 Mar 23
Great team, quick response to any issues. Love the even heat throughout the house and hot water on demand
Alberta Armstrong
03:07 27 Mar 23
All was examined and the fireplace back in order. It was done quickly and all was explained.
Phyllis MacPherson
21:33 25 Mar 23
Jamie did an awesome job! He was pleasant, efficient and very helpful! He kept me informed of his progress with the service and shared handy maintenance tips to ensure my systems run in tip top shape. I highly recommend his service!
Mike
16:30 24 Mar 23
Nick and derm did a fantastic job underneath my home to do a copper pipe repair. Very happy with the service. Best ever in my 30 plus years in Tsawwassen!
Janet Albery
23:38 22 Mar 23
Nick and Troy did a good plumbing job.
Shirley Rutherford
21:41 22 Mar 23
Yes we were very pleased with the work done by Adam, and would recommend him. Furnace system and Fireplace maintenance above and beyond, thank you
Lori Davies Teti
19:00 22 Mar 23
Was super friendly and helpful
Fred Schaefer
18:36 22 Mar 23
We had a problem, and they sent Nick out the same day. Although it turned out that we needed something that would have to be ordered in, Nick made an adjustment that ensured that we had a working dishwasher for the weekend as we were having company. Much appreciated!
Sam T
23:13 21 Mar 23
Had two old toilets replaced with new ones as one of them had started to crack. Acorn came and looked and measured first, then ordered the toilets and called to book when they arrived. I got a 3hr window then they called when they were 45 minutes out. Nick and Leon were prompt, friendly, and professional and treated the home with care. They also did a random small repair they happened to notice. They even folded the tp into a hotel style triangle. Nick was a good, patient trainer showing his new colleague the process.
Jeff Knauer
21:22 21 Mar 23
Tankless water heater and gas furnace service
Chrissy Thomson
19:57 21 Mar 23
Nick and diarnumid have been amazing! So friendly and professional. Very happy with the job done. Thank you!
Art Ski
20:00 17 Mar 23
Professional and friendly annual service by Acorn Tech Jamie.
Janet Gower
19:15 17 Mar 23
Nick and Mario came to install a new hot water tank for me. Mario came to quote and nick was here the next day to install. Great fast service
Sharon Quo Vadis
17:37 17 Mar 23
Gave us we wanted and quickly
louis mongeau
21:41 16 Mar 23
Nick and Derm did a commendable job. A pleasant experience dealing with them
Rich Henderson
17:50 16 Mar 23
Nick was quick fast and efficient.
M.C. Guevremont
16:58 16 Mar 23
Super fast service! Nick was friendly and professional and provided some great suggestions. Thank you!
Wayne Krause
02:37 16 Mar 23
Mario was friendly and professional. We were very happy with his work.
Deb Salahor
00:33 16 Mar 23
The acorn service techs are professional, friendly, knowledgeable and efficient. They pointed out a few minor items that needed to be fixed and took care of it quickly.
Ron Bethueser
18:14 13 Mar 23
Ahead of schedule service fast on repair. Definitely recommend acorn, plumbing and heating.
Wendy Steeves
23:57 11 Mar 23
I totally recommend Acorn to help with anything needed with heating and plumbing. Efficient, super helpful and knowledgeable technicians on the two occasions that I have had them here over the past few years.Today I was delighted to be able to ask the advice of Dennis (the technician who was here to do a check over of my furnace) about a problem that had been bugging me for years with the noisy fan of my fireplace. I was thrilled that he was able to quickly troubleshoot the issue and is now arranging with his Acorn colleague to see about ordering a replacement part.I also was able to learn more about my furnace and after seeing the filter that it would be advisable to have the ducts cleaned (I have 3 big dogs). I was able to get a referral to reliable company with a 10% discount—again, supportive, helpful and efficient.The technician also checked my water tank and offered very helpful advice (and will ask his Acorn colleagues to check (via the tank’s serial numbers) as to what it’s longevity is before it should be replaced. I am a big fan of being proactive to avoid “disasters” such as a leaking tank so I am feeling relieved about the water tank (which has been on my mind for a while).What I really appreciate is the support and assistance through the technician’s helpful attitude, knowledge, efficiency plus follow through which for me translates to peace of mind as a homeowner.Having a quality company that I can trust and depend on translates to peace of mind. I totally recommend Acorn Plumbing and Heating.
WIlliam O'Brien
22:02 10 Mar 23
Knowledgeable tech provided a maintenance service for the tankless hot water system, fireplace and furnace with care, attention, and helpful tips
Herb von Hockauf
21:45 10 Mar 23
Ke the service technician did a great job and explained everything. Very knowledgeable and professional.
Dick Freeman
18:13 09 Mar 23
Harman was very prompt, professional and very polite He identified and completed the repair job he came to do. Unsolicited, he made a follow-up appointment yesterday to upgrade his previous repair job making our new furnace even more efficient.Adam also attended our house yesterday to perform maintenance on our two gas fireplaces. Adam is always prompt, professional and polite, the same high standards we have come to expect from all Acorn technicians who have done work for us, and that includes Carey!If asked, I would not hesitate to highly recommend Acorn and their technicians.
Barb Bastedo
01:52 04 Mar 23
Acorn installed a new energy efficient system last year. Key attended to perform the first annual service yesterday. He was very courteous and professional taking the time to answer all my questions about the new system and explaining the steps involved in this maintenance visit.
Feaver Home
18:57 03 Mar 23
exceptional service - every technician I have met from Acorn are knowledgeable, kind, listen, and go the extra mile.Kudos to Jamie for being amazing.
FRANK CHAID
19:30 01 Mar 23
Had my fireplace serviced. Adam was very conscientious and offered ongoing commentary of what he was doing and gave little tips for ongoing home maintenance. Excellent experience.
Alannah Berry
22:19 21 Feb 23
We recently had our garburator installed by Mario. And we could not have asked for better service! He was polite, efficient and speedy. He was lovely to talk to and very knowledgeable. I highly recommend acorn as well as ask for Mario!
Reflex
22:54 14 Feb 23
A very good company to work for extremely nice staff who will support you. enjoyed my time with them. Jason
Dani-Rose Coates
02:02 01 Feb 23
Adam is lovely and like dogs. Give Adam a raise.
Susan Wilkins
01:59 01 Feb 23
I had the pleasure of Adam servicing my fireplace on January 27/23. He was prompt,knowledgeable and thorough. He is a very genial young man. I hope to see him next year for my annual fireplace maintenance.He is a credit to your company!
Kyle Reid
22:12 31 Jan 23
Good communication, knowledgeable and friendly service
Mileta Novakovic
22:07 31 Jan 23
Installation of the new gas cook top. The attention to details was amazing, a very professional team. Highly recommended.
sharleen macmillan
19:32 31 Jan 23
Excellent service. James really knows what he’s doing with this ancient fireplace
Carley Dubois
20:59 30 Jan 23
Quick prompt service Harman was quick with fixing hot water on demand thanks so much
lynn moses
20:55 30 Jan 23
Positive experience. James was considerate, thorough and helpful. All good.
huiqiong813 lin
17:46 30 Jan 23
Ke was kind and understanding. He was really profressional and explained everything every step of the way.
Joe Moric
19:17 29 Jan 23
The Acorn team installed a new combination hot water / boiler system to replace our 25 year old boiler & aged water tank. The project was completed professionally, on-time & on-budget. Much appreciated ! Joe
Rick Hepting
22:43 27 Jan 23
James has performed fast and efficient service. I would let him do all my maintenance in the future.
Geoff Gudewill
19:06 27 Jan 23
James was amazing. He arrived on time and was very courteous. I would highly recommend acorn service for furnace installation and service!
cornelia hager
23:25 26 Jan 23
Thanks for offering such friendly and helpful service people
Hassan Packir
18:43 25 Jan 23
Adam was on time and extremely professional. Completed the work efficiently and took the time to explain the work done and next steps. Always enjoy using Acorn and this time is no exception.
martino carrasco
01:05 21 Jan 23
Performed correct diagnosis on the Geo thermal system. Very happy with work done by Ki.
Marley and Thea vlogs
22:47 20 Jan 23
Acorn installed a new tankless hot water system in my home. Connor and Max were efficient, pleasant and courteous.
Sandra McDonald
20:01 20 Jan 23
The ladies answering inquiries are always friendly and accommodating whenever i call! And having a regular technician who know my house and its system needs makes a huge difference! James answers all my questions patiently and is always a pleasure to deal with! Highly recommended!!!
janet brubacher
23:27 19 Jan 23
Just want to commend Harman on his professional and thorough repair he did recently on my furnace. Very knowledgeable and explained everything he was doing so that I was assured that the repair was being done thoroughly on my (3 year old) furnace.
bruce underhill
20:04 18 Jan 23
Harman was excellent - courteous and efficient.
Brent Vande
17:44 16 Jan 23
Jamie was excellent. He is a great communicator and really knows his stuff!!
Anita Wootton
08:57 16 Jan 23
Thank you to Kyle, max,connor and James for a job well done and such nice young men. I was very impressed with their efficiency and courtesy.
Violetta Patterson
23:55 15 Jan 23
James and Alfred came out to check my fireplace. Wasn’t turning on and the fan was not working. They had all parts needed to fix the problem. Punctual, professional all around wonderful people. Will definitely recommend this company.
patina sibbald
02:26 15 Jan 23
The service was exceptional .Fast and efficient .Addressed my concerns .Very friendly and polite
Barry Caswell
19:04 14 Jan 23
If you're thinking about using Acorn Services just do it. I recommend them to family and friends without hesitation. I cannot overstate how professional, knowledgeable, and friendly everyone is and how they work together seamlessly as a team. In Jan 2021, Acorn Services rescued me and replaced several cracked and leaking pipes. How they operated convinced me to switch my maintenance services exclusively to them. Recently our 50 year old boiler had finally reached its endpoint. Shane provided me with options to replace the boiler and hot water tank (also at end of life) with a combined system, the pro's and con's of each vendor, assured me that everything was included in the quote (and it was), advised me of the rebates, coordinated the schedule with me, and let me know what I could expect. Austin led the install with help from Max and they went above and beyond. Our mechanical room was pretty funky and it had an ancient snow melt machine and old shelving that they removed at no extra cost. What a transformation over two days to see all the old stuff out and this clean, modern system mounted on the wall, and tucked in the corner. The room looks amazing - you can tell that they created a design for the room and installed the system to give us the most free space possible. There was an issue with a component of the vendor hardware, which the guys worked late into a Friday evening to resolve, but it required a new part. Jamie arrived the following morning and replaced the part, tuned the system, and got it up and running in less than an hour. Overall a great group of people and we're extremely satisfied.
David Whyte
21:15 13 Jan 23
Had a problem with our boiler. Acorn responded quickly. Fixed the problem. The technician was friendly and knowledgeable. I have used Acorn previously for the install which was done well and priced better than other quotes received
Rosemary Nickerson
18:20 12 Jan 23
Fireplace fan and switch
Bob Houtman
17:05 12 Jan 23
Very good service by Harman
Cassidy Gillespie
21:39 11 Jan 23
Fast service. Nick and Diarmuid put in a new hot water tank for my grandma. Even help take down some Christmas lights. Great service.
Shelley Harris
21:07 11 Jan 23
Exterior Gas BBQ Box Install - Jamie did a great job installing our outdoor gas bbq box. The box (stainless steel) is neat, clean and athletically appealing. Jamie, was very thorough in testing and restarting all our gas connections (fireplaces, stove, water tank and furnace) to ensure everything was up and running. As well Jamie, was super friendly and we very appreciated him showing us how to properly and safely use this new connection. Thank you!
Steve Prestbakmo
20:46 11 Jan 23
Our landlords hired them to check our fireplaces. They found a leak and extremely hazardess levels of CO2 which has been poisening my family.They basically saved our lives from neglegent landlords.
Beverley Wolber
17:47 11 Jan 23
Very professional, prompt, and courteous.
Russell Bostock
03:07 11 Jan 23
Ke did a great job. Very efficient and even vacuumed our laundry room. Cleaner than when he got here!
Bob Hart
21:24 10 Jan 23
James and his associate did a good job, I highly recommend Acorn for plumbing and heating needs.
Braden
06:08 10 Jan 23
Acorn was able to come same day and help with a furnace issue. Jamie was awesome. Efficient and friendly.
M Lee
02:38 10 Jan 23
Mario was excellent!!!
jeff skinner
20:50 09 Jan 23
Awesome serviceGreat guyProfessional
Debbie Jackson
19:33 09 Jan 23
Nick and Diarmuid came out and fixed my leaking water line. Fast same day service
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