TESTIMONIALS

We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.

Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.

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E Chan
E Chan
01:22 19 Jul 24
The entire Acorn team was fantastic with getting my heat pump fixed while working with a frustrating manufacturer. Would highly recommend them for all your HVAC needs.
Pasco Valana
Pasco Valana
18:20 18 Jul 24
As a member of the customer service program, I have to say that I am incredibly happy with the service. In fact, they offered a free service to come in and inspect the plumbing in the house and right away we found some items that needed immediate attention. Without this type of service and without being, a client this could’ve turned out to become a very expensive ordeal instead, it turned into a proactive maintenance situation. I would like to thank Josh Thorpe for his incredible professionalism and unbelievable work. I would not hesitate to have Josh work in our home, he is honest and highly professional. Pasco.
We are extremely happy with the service we received from Acorn! They went above and beyond for our AC install. Very organized, professional, and attentive. Highly recommend!
Waqas Rana
Waqas Rana
14:46 18 Jul 24
Jamie was friendly and knowledgeable explained what he had done to get the AC working again and explained the service requirements and plan to keep the heating and air system working in good order.
Glen MacLeod
Glen MacLeod
00:55 12 Jul 24
The service Nick & Lucas provided was excellent in every way. They installed a new hot water heater and 2 toilets in only a few hours. They were friendly, accommodating and very professional. The prices were reasonable and the turnaround from inspection to installation was only a few days. I highly recommend Acorn Service Group for work in your home.
Cathy Collis
Cathy Collis
23:22 11 Jul 24
Excellent fast service from Acorn on replacing my hot water heater - whole thing start to finish was only a few hours! Many thanks
Shaun Jenkins
Shaun Jenkins
20:30 09 Jul 24
Exceptional service from Josh and Lucas at the Acorn Service group. Acorn were very responsive as we had an emergency plumbing issue. A big thank you to Nolan for coordinating the service on a Sunday for the next morning. The problem was diagnosed and repaired on schedule. An overall great experience. Thank you Josh, Lucas and Acorn.
Joyce Mickey
Joyce Mickey
20:26 09 Jul 24
Mario was very professional, knowledgeable and curtious. Thank you for your fast efficient service.
Donna Frost
Donna Frost
18:35 09 Jul 24
Nik was awesome! Timely, friendly, professional and did great work! Thank you Acorn! I highly recommend!
Dean Anderson
Dean Anderson
18:17 09 Jul 24
I've been using Acorn since they installed my furnace and AC unit 5 years ago. The technicians are fantastic and very knowledgeable.I want to give a shout out to Jamie and Adam as they're typically the techs that come to service the unit.
Kohl
Kohl
17:13 08 Jul 24
It was a life or death situation; He saved our family. Probably more essential than police and fireman
Sally Hart
Sally Hart
17:29 04 Jul 24
I have been a customer of Acorn for many years and selected them to install my new IBC boiler in 2016. The annual service visits have always been pleasant and professional and today’s was no different. Jamie did some troubleshooting, he identified the issue and implemented a solution. Jamie explained everything clearly and documented it in the Acorn system for future reference. It was a productive and enjoyable interaction!
David Watt
David Watt
18:08 03 Jul 24
The technician Harman was helpful, friendly and courteous.A week later I got Acorn to Hydrojet the kitchen drain pipe. The job went well and Nick the plumber, did a great job and was also helpful, friendly and courteous.
Patricia Short
Patricia Short
22:29 28 Jun 24
Josh was amazing. We had a plumbing emergency. He diagnosed the problem almost immediately and sprang into action. Josh is experienced and professional. I would highly recommend him.
Wayne Krause
Wayne Krause
22:06 28 Jun 24
Mario was friendly and professional. We were very happy with his work.
JD Day
JD Day
00:56 28 Jun 24
Great experience with Adam today.He was efficient, knowledgeable and went above and beyond my expectations.Thanks again!
Shauna Begley
Shauna Begley
17:48 26 Jun 24
Always impressed by the prompt and friendly service. Appreciated the detailed approach and quick resolution.
Lew Potts
Lew Potts
01:39 26 Jun 24
On time arrival, left furnace area clean and tidy. Nice guys to work with.
Stan Jung
Stan Jung
05:16 25 Jun 24
Mario was superb from start to finish. He made sure we were 100% satisfied. You seriously cannot find this kind of work quality in BC anymore. Give that guy a raise! Price was a bit high but with people like Mario at the helm its worth the cost.
Janice Mayes
Janice Mayes
19:31 20 Jun 24
Fantastic service. Knowledgeable technicians handle repairs efficiently and properly.
Karen Irene
Karen Irene
17:46 15 Jun 24
Excellent service, !!!! Nathaniel was open to what I thought the problem was based on my observations of the leak under my sink..with that info he was able to determine where the leak was..He was very easy to speak with👍👍👍 He just did a GREAT Job..I will definitely tell my friends about ACORN PLUMBING, and will definitely call you for any of my plumbing or heating needs..Thank you very much 👍👍👍👍
J.W. Wallace
J.W. Wallace
00:34 14 Jun 24
I have been doing business with Acorn for years. They are very dependable and reasonably priced. Adam, service tech, is very competent and helpful - a jewel.
Marilyn Stoilen
Marilyn Stoilen
22:33 11 Jun 24
Experience was excellent. Acorn services are the best. Thank you Nick for your excellent and professional service
Clay Schatz
Clay Schatz
00:02 11 Jun 24
Jamie was fantastic...my furnace better than it ever has. Jamie has a great sense of humor.Just had Wes and Mac install a new Daikan furnace. Great job guys many thanks for a job well done.
Mike Davies
Mike Davies
23:29 10 Jun 24
Very happy with the service and knowledge of the technician
Julie Edge
Julie Edge
19:03 05 Jun 24
Had a plumbing inspection, would recommend to others. Nick was knowledgeable, thorough and patient. Discussed helpful tips, quick fixes and longer term plans. Overall a great experience - thank you Nick and Acorn!
Braden
Braden
06:21 05 Jun 24
Acorn was able to come same day and help with a furnace issue. Jamie was awesome. Efficient and friendly.Pt.2 Harman came out this AM to do a tankless hot water and AC inspection. He was great. On time, worked efficiently and explained everything in simple terms - what repairs were necessary and which could be deferred etc. Very friendly service.Pt.3 Nick has been out to our place twice and is an absolute pleasure to deal with. He is super friendly, knowledgeable and genuinely cares about his work/customers. He went above and beyond when our water main had issues in January and was back today for some simpler jobs. Took time to explain things and answer all our questions. 10/10
Janice Chapman
Janice Chapman
23:49 04 Jun 24
EXCELLENT staff- Office staff. Schedulers and Site technician Jamie
Dawn Sapphire
Dawn Sapphire
05:24 04 Jun 24
ACORN is a very reliable trustworthy company, HARMAN their Technician who solved the problem with the Furnace not working, He is very efficient, and friendly, someone i know who use to work with him recommenced him to me, he said ask Acorn for Herman, he is really smart and pays attention to details and he can figure out complex mechanisms like my older Furnace that not many modern repair people are familiar with. Harman was very polite, experienced, extremely professional and courteous, and he was understanding of my worry to be careful when entering my place so that my cat did not run out the door...LOL Thanks again Harman
Bronwen McConkey
Bronwen McConkey
00:01 04 Jun 24
Very helpful updates on arrival times from the office and the technicians (water and heat) were both very knowledgeable fair and efficient!.
B Bourgeois
B Bourgeois
20:51 30 May 24
Great service today from Jamie, an Acorn service technician who conducted our annual air conditioning check up. Jamie was punctual, knowledgeable, friendly and efficient. Great work, Acorn Service Group!
Susanne Bohmert
Susanne Bohmert
20:40 30 May 24
Acorn communication and friendly efficient service are excellent. Our technician was on time, knowledgeable, efficient and friendly. I would use anyone except for Acorn for my fireplace maintenance!
Keyvan Nowrouzian
Keyvan Nowrouzian
23:25 28 May 24
ACORN Svc Grp is indeed a professional firm with a very experienced team. The technician who attended to my gas-fitting job today was very experienced, extremely professional and courteous. He did a great job in my townhome. Thanks indeed!
Greg Nichvalodoff
Greg Nichvalodoff
20:37 28 May 24
Acorn is very responsive and professional. Their technicians are very client centric and personable.
Deb n Steve Nixon
Deb n Steve Nixon
02:34 28 May 24
I would definitely recommend Acorn for any repair, maintenance or install services. The technicians take pride in their work and are very knowledgeable. We have used other companies in the past, but will only use Acorn now.
Michael Dieleman
Michael Dieleman
18:56 24 May 24
Always professional and prompt. Great service.
Meagan MacKay
Meagan MacKay
18:39 24 May 24
Great job, 5 stars for both Josh and Lucas. Friendly, efficient and got the job done quickly. Even asked there was anything else they could do while they were there.
Brett Wakefield
Brett Wakefield
00:01 23 May 24
The service technician (Nathaniel) was professional and took the time to explain the proceeds and repairs in detail.
Julie Spencer
Julie Spencer
22:08 22 May 24
Thank you to Harman, the technician that serviced my home today. Great work ethics!
Julie Linzmeier
Julie Linzmeier
20:12 22 May 24
Harman was courteous, explained and showed me what was the problem with the furnace so I could see clearly and understand what was causing the furnace not to work. He showed me options on what I could do.The next day Curtis and Maclaren arrived promptly and set down cloths so the area was kept clean. They were both polite and informative. I appreciated the thorough explanation of what was done in installing the new furnace. They went beyond what was expected and got my two gas fireplaces working and showed me how to avoid problems in the future. I sincerely appreciated their help with this. I would highly recommend using Acorn in the future to anyone.
Sean Miles
Sean Miles
21:24 21 May 24
Technician was great. Very happy with Acorn. Thanks!!
Chelsea
Chelsea
21:46 17 May 24
We’ve used Acorn twice in the last five months and they’ve been outstanding. Knowledgeable, professional, comprehensive, fast & timely service — we’ve been super pleased. Jamie, Nick and Maclaren were each fantastic.
Karina Lapalme
Karina Lapalme
17:22 17 May 24
Jamie and Nick were prompt, courteous, thorough, and knowledgeable.
yvon lapalme
yvon lapalme
17:06 17 May 24
Both Jamie for the Furnace check up & Nick for the water & plumbing inspection were great. Both were respectful & super knowledgeable and answered all my questions promptly along with a few suggestions as to what to do as maintenance etc. Nick noticed a few hot water valves had slow drips due to old age & that my hot water tank was due to be changed. He gave me a quote for a new one.Please transmit my many thanks to both of them.Cheers…. Yvon
Chase Bernier
Chase Bernier
22:38 16 May 24
Jamie came out to service our AC unit and was great. Quick, professional, courteous and answered all of our questions. Would recommend.
Heather Dantuma
Heather Dantuma
17:01 16 May 24
Had a plumbing inspection done. Nicholas was very professional and explained / showed me things in a very easy to understand way. He was very thorough and very pleasant. Full stars!!!
Beryl Oborne
Beryl Oborne
21:15 15 May 24
Appointment made in good time.Technician arrived on timeClean efficient. Professional.Advised on hot water tank and provided quoteCleaned fireplace on requestVery reasonable billingThese standards have been met for more than 10 years
Kirsty
Kirsty
16:22 15 May 24
Had our heatsink maintenance done yesterday by Jamie who was wonderful. Very polite, informative and was a delight. Couldn't ask for better service. Thanks Jamie!
Rashpinder Bains
Rashpinder Bains
21:29 14 May 24
Great services, I got service's appointment for very next day. Adam arrived for repair on time and gave me an estimate for heating and air conditioning. Price was reasonable and he finished the job within estimated time. Highly recommend ACORN services. Thanks 😊
Ben Kaplan
Ben Kaplan
21:26 14 May 24
Adam was my service tech from Acorn today, and I couldn't be happier with the service. He was professional, extremely personable, and got the job done. He was also kind enough to give me some info regarding servicing my furnace, that will save me some $ in the long run. If you live in the Tsawwassen, Ladner area; you can't afford not to give these guys a call!
Dave Hoskins
Dave Hoskins
00:20 14 May 24
Jamie was very through and very polite
sharon jacobs
sharon jacobs
01:31 11 May 24
Thank you, Nick. You did a wonderful job fixing our clogged kitchen sink. We appreciate it. We were very grateful to be fitted in on short notice.
Joseph Giordano
Joseph Giordano
23:51 10 May 24
Very friendly service. Always on time and very professional
Judi Gormley
Judi Gormley
00:03 09 May 24
I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!
Michael Diering
Michael Diering
23:52 08 May 24
Jamie came and did a great job, courteous and quick. Will use Acorn for our furnace and on demand water heater service going forward.
Marilyn Thomas
Marilyn Thomas
21:38 07 May 24
Jamie gave great service today
Ron Ewing
Ron Ewing
16:56 03 May 24
Mario is always good at explaining the problem and how he is going to deal with it Always professional.
Dee Dee Lazar
Dee Dee Lazar
01:17 02 May 24
The technician was very professional and explained what repairs were needed.He showed what he completed and I was very happy with the job.His customer service was excellent.
Linda Mitchell
Linda Mitchell
18:57 01 May 24
Acorn service group came out to install a new combi unit (hot water on demand and boiler). The team here was awesome. They were so great about removal of old unit (our house is an old renovated cottage) the boiler was the last item. Kyle who arrived with his right hand guy was so professional and did a great job. Definitely give them a call I would in a minute use them again. Thank you Acorn, we now has a little more space in our laundry room…..
Jenny Wang
Jenny Wang
04:01 27 Apr 24
Recently had an old furnace replaced with a hybrid furnace/heat pump. They took the time to answer all our questions. Service was top notch from quoting to installation. The technicians to extra care around the work area and their recommended electricians were fantastic too. Couldn’t be happier!
Irene Alcock
Irene Alcock
19:42 26 Apr 24
Nathaniel did a great job of replacing our pump and getting our system up and running! We were pleased with the efficient service…well done!
Tim Armstrong
Tim Armstrong
17:59 26 Apr 24
Adam was on time, and got to work servicing the on demand hot water system. He was thorough; looked over and cleaned/adjusted the system. Communicated what he was doing. Kept the work area clean.
Francis Ang
Francis Ang
16:55 26 Apr 24
I am very happy with the service Key provided. He was patient with me and answered most of my questions. However he couldn't solved the humming noise from my less than a year heat pump. He said he will report the problem back to the installers and hopefully they can solve my problem.
Tim DeJong
Tim DeJong
22:45 24 Apr 24
Nathaniel was professional and knowledgeable. Answered all questions.
Karin Fulcher
Karin Fulcher
19:07 24 Apr 24
Mario and Lucas came to inspect my plumbing as part of my membership package. They were on time, very professional, and very tidy!! - thank you both - and good luck with your studies Lucas
Hugh Fraser
Hugh Fraser
19:36 23 Apr 24
Timely service. Technician was professional and knowledgeable. Do not hesitate to use Acorn.
bryanweis
bryanweis
01:02 23 Apr 24
on time , knowledgeable & answered my questions .Adam did a great job.
Jim Wallace
Jim Wallace
18:57 16 Apr 24
We recently had considerable plumbing and heating work done by the local Acorn Group, including re-piping the entire house to replace the Poly B piping and installing a high-efficiency Daikin 2- pipe furnace. The professional skill and positivity displayed by the young team assigned to these projects, headed by technicians Nick, Josh and Max, was remarkable. Every step of the installations was thoroughly explained to us, so we were made to feel part of the projects as they developed. More recently, a plugged washroom brought Josh back, and once again, he arrived early and quickly solved our problem: a cloth rag had got flushed past the toilet trap and lodged in the waste pipe. We can't thank the Acorn Group enough for the quality of their service.
julie lapinsky
julie lapinsky
00:50 16 Apr 24
Harman was great. THANK YOU! Julie L Delta / BC
Stephanie Deo
Stephanie Deo
18:50 15 Apr 24
We had a sudden issue with our furnace and Acorn was quick to send some one over to diagnose the problem, source the part and Jamie was just over and had us back up and running in no time. Pretty painless!
Cindy Gomes
Cindy Gomes
17:54 15 Apr 24
Great, friendly service! Harman is fantastic! He was part of our heat pump install team, and he’s done our annual service as well. I’m really happy with our heat pump and the great service that Harman and Acorn provide! Would recommend.
Janine Harms
Janine Harms
16:52 15 Apr 24
Jamie was amazing and very friendly! We love using acorn!
Pamela Giberson
Pamela Giberson
16:05 13 Apr 24
Extremely thorough boiler service from Acorn. Harman has a great attention to detail and explained everything clearly! We're happy to support a local business.
Kris Yang
Kris Yang
01:19 13 Apr 24
Good service, Harman is very professional
Andy Basi
Andy Basi
04:24 12 Apr 24
We had great service from Harman our Acorn service technician.  He was professional, on time, very courteous and efficient.Harman was thorough in his approach in troubleshooting our boiler problem. He did not hesitate to reach out to the manufacturer for additional technical support as he worked to diagnose the problem and then fix it.  We would recommend Harmon and are most appreciative of the great service that he has given us.
Kyra Ching
Kyra Ching
01:52 12 Apr 24
Harman & Acorn were referred by other neighbors and it was clear why! He was not only friendly but also extremely knowledgeable. He took the time to explain the diagnosis and repair process thoroughly, providing above and beyond service. The repair was completed promptly, and now our unit is working perfectly with the fan no longer running continuously. Couldn't be happier with the outcome and service. Highly recommend asking for Harman for your next service!
Dorothy Chan
Dorothy Chan
23:00 11 Apr 24
Harman is a very helpful guy. Very good attitude and friendly
Tayler Hetherington
Tayler Hetherington
21:03 11 Apr 24
Consistently exceptional service from Acorn. Nathaniel was very knowledgeable, friendly, and efficient. He always took the time to answer any questions, explain what he was doing, and keep me informed throughout the whole process.
Nav Kanda
Nav Kanda
16:44 11 Apr 24
Harman & Team did a fantastic job servicing our HRV & AC. Highly recommended.
Pierce liu
Pierce liu
23:40 10 Apr 24
We just had Harmen come over to service our heat pump. He was knowledgeable and took the time to explain the issues he found. He fixed the problem right away and charged me with a reasonable price. I’m happy about the service they provided and already booked another service for next year
Mee Sun
Mee Sun
22:37 10 Apr 24
Josh was fantastic, very professional and friendly. Office admin staff was also nice and helpful. Highly recommended!
carole mccarthy
carole mccarthy
14:48 10 Apr 24
The Acorn technician who did the yearly inspection on my new furnace and air conditioner was professional and personable. He was able to show and explain what was happening with my furnace and even took the time to set up my thermostat even better than previously. I felt it was a good value to have my furnace serviced by Acorn and set up the next year appointment on the spot. My house feels very comfortable now with my new HVAC and I know it is supported by a good team at Acorn.
K A
K A
13:31 10 Apr 24
Knowledgeable service person. Quick fix at competitive rates. Recommend this company.
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