We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
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04:44 20 Nov 19
Quick and great service!
22:33 18 Nov 19
The service person Taylor (Tay) arrived precisely on time. He kept me informed regarding the work to be done. Tay was professional and courteous. I'll use Acorn Heating and Gas again.
22:19 18 Nov 19
I had 2 gas fireplaces and a furnace serviced. Jordon was everything you want in a serviceman. Punctual, clean, tidy, thorough, and pleasant. Price was reasonable. Very satisfied, would definitely recommend.
21:44 15 Nov 19
Jordan was very personable, professional and skilled. The work was done efficiently and effectively,
03:44 14 Nov 19
Preston installed our new hot water tank in a efficient and professional manner. He was extremely personable and I would highly recommend Acorn.
00:22 14 Nov 19
Prompt and quality service. Am I ever glad my regular contact didn't return my call during emergency. Acorn has all my business going forward.
23:39 13 Nov 19
Had a gas furnace failure. Prompt service got it up and running. Also had them perform an annual service - which for some reason I declined to do this year. Guess it was false economy.
21:54 07 Nov 19
Dennis did a great installation job and made sure that everything was explained before moving on.
05:25 07 Nov 19
The Acorn tech, Taylor, was very pleasant and professional. He explained what he was going to do and reviewed the work when it was done.A positive experience.
03:47 07 Nov 19
Acorn always does a super job. Taylor was prompt and great at explaining what he was doing. Appreciate the recommendations he made but didn’t feel forced into anything.
18:58 06 Nov 19
04:29 06 Nov 19
Excellent service of our furnace and fireplaces!Jordan took care to clean everything and left everything neat.
01:47 05 Nov 19
Very impressed with Acorn. This is the first time we have used this company and it won't be the last. Our service person, Preston, was an exceptionally nice young man. He was very polite, explained everything to my wife and I in simple terms and cleaned up after he was finished. A credit to the organization
03:31 28 Oct 19
Reliable gas appliance service, friendly technician and front office staff. They've been our 'go to' for years
Been using Acorn since we moved to Tsawwassen 5 years ago. Every time, they are prompt, informative, and pleasant when they do the servicing. Nice to have an honest business we can rely on
16:46 20 Oct 19
I am very happy with the installation of my new furnace by the two men crew.Observing the way the furnace installer worked, you could tellhe’s experienced and a professional.
Great personable service. They made an effort to squeeze me into their schedule last minute when my primary heat source failed.
23:48 17 Oct 19
Great service and we will use always
22:46 16 Oct 19
Shane was wonderful here yesterday. He diagnosed the problem and fixed it before leaving. He also ensured that our system was running properly.
Taylor from Acorn Service Group recently stopped by to service our furnace. I found him to be polite, pleasant and knowledgeable. He offered advice without being pushy and answered my questions, giving me an honest assessment of the age and condition of the furnace, what likely future repairs might be necessary and and what options I could consider. I am happy to recommend Acorn and would definitely hire them again.
23:37 04 Oct 19
Completely satisfied with their service.
03:48 03 Oct 19
Hi Acorn Service Group, I like to express my great satisfactory on Acorn service, now my house is munch comfortable now. Thanks very very much for engineer Taylor Tay who gives the experts technical fix of the electronic circuit, make the furnace works perfect. He also give many useful advice for take care of the equipment and technical knowledge. Many thanks for Taylor's expert skill and kind friendly service. I like it and appreciate of Acorn service, i feel glad to have this company support and service. Give Taylor 5 star service and appreciate it.
18:34 02 Oct 19
Service was prompt, problem was resolved. The service rep was professional and courteous. Would recommend Acorn to all of my friends. Have signed up for the annual maintenance contract.Used Acorn a second time to clean and inspect our gas fireplace. Excellent service, looks and works better than it did when it was first installed. James was our service rep and provided top notch service.
21:48 25 Sep 19
Tay took care of our 3 gas fireplaces and boiler service in a professional, knowledgeable manner. He was super informative, and I really appreciated his explanations and attention to detail. Even though it was late in the day, he stayed until the whole job was complete. I will definitely be hiring him again for next service!
23:46 24 Sep 19
Super punctual and professional service. The price was reasonable for the service provided and I felt like the technician wanted to take his time and answer all my questions. He found issues that I had not even asked him to look into.
Shane and his partner were excellent! They did a great job working on my boiler. They replaced my older boiler with efficiency. They were professional and friendly to work with. I highly suggest their service.
02:31 21 Sep 19
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
22:56 19 Sep 19
James arrived on time, and did everything needed for the quoted price.Thanks
Excellent and reliable service. Highly recommend. Same day service! Made my day. Thank you.
Norman Van Eeden Petersman
19:10 06 Sep 19
Twice in the last month we've had Acorn staff at our house to investigate perimeter drainage issues and furnace exhaust issues and we had great service and advice from the crew! Clear communication to setup appointments and great customer oriented service once they arrived.
17:53 06 Sep 19
Excellent service and great people.
20:52 30 Aug 19
Jordan repaired my HVAC in 1 visit. I found him to be highly knowledge about the system & he quickly diagnosed the problem. Very professional & courteous service by him & his trainee. Thank you! The next time I need help I’ll for sure be calling Acorn.
02:23 29 Aug 19
Hi I am totally happpy with the service I received... actually I am ecstatic .Kyle was awesome. he did a fantastic job ..I will absolutely use this company again . look no further they are the best !!!
Really happy with Acorn Service Group. We had them out to do maintenance on our furnace. From the customer service on the phone to the technician on the job. Professional, friendly and knowledgeable. Will definitely use their company again.
18:35 22 Aug 19
As always, excellent service from a first class local Delta company. Taylor and team were courteous, professional and efficient with servicing our furnace and gas fireplaces.
18:11 16 Aug 19
Prompt, professional and friendly service. Service Technicians were polite, well spoken and very presentable. Technicians took time to explain findings and review scope of service provided. Well recommended!
17:24 16 Aug 19
I had Acorn install an air conditioning unit in my house. The pricing was fair, and the work was done promptly and professionally. The team left the work areas neat and tidy and were super nice to deal with. I highly recommend them!
17:13 13 Aug 19
Rapid response. Friendly service. Competitive price.
16:25 13 Aug 19
Tay was very friendly and professional. Clearly explained what he was going to do and why and completed the work in a timely manner.
Service was thorough and courteous. Questions were answered with a sense of serving my needs as a customer. They also tended to a few additional items with no impression that they were looking to do anything other than what was necessary. Appreciated their work. I wouldn’t hesitate to call them in the future.
00:25 09 Aug 19
The techs were very informative and friendly. Very approachable and easy to speak to. They took their time and didn’t rush when doing there work as well providing us options/solutions. Followed up as advised and in a timely manner. Would definitely recommend them.
00:16 09 Aug 19
Highly recommend Acorn! My A/C went down during the hottest few weeks of the summer and Acorn was at my door the next morning. The tech who came to my rescue, Tay, was beyond fantastic! He was professional, friendly, and extremely helpful and knowledgeable. I am so thankful for all of Tay’s hard work and extra effort. Your kindness is very much appreciated. Thanks again for making my house cool again!
19:12 30 Jul 19
Arrived on time, explained what they were going to do, and then did it. Positive all around. Thank you.
23:24 26 Jul 19
Work was done professionally and in a timely manner.
17:37 26 Jul 19
My wife and I have lived in Tsawwassen for 20 years. Suffice to say we have engaged many service providers at our home over those years. Not once have we been as pleased with the overall performance of a company as we are with Acorn. We recently had a Daikin AC system installed. I did my homework on this and compared Acorn to at least 3 other companies....both from a manufacturing and installation standpoint. Shawn was hands down the most informative and helpful person. Period!! This guy doesn’t apply any pressure to close. He earned our business. He is a standout. When it came to the installation your guys led by Shane were outstanding. Thoughtful, quiet, conversational and highly skilled. We even received follow up notes from Shane to ensure we were happy. This is not the “usual” way companies operate today. You all deserve much credit. Oh, don’t let me forget Ian and Meghan. They are terrific. Very attentive and very helpful on agreement terms and scheduling. We are very happy with our experience.Well done!!
Estate of R E Langston
21:12 22 Jul 19
They gave a great quote (and stuck to it!) half the price of another firm we asked for a quote (which came in a day after Acorn had done the job). Job done quickly and with minimal fuss. It has been a trying time for our family, and they really made things straightforward and easy to handle.
20:04 22 Jul 19
Acorn installed new pans and a drain system for our Daikin heat compressor. We were really happy with how smoothly the process went from start to finish including the high quality of the installation. The technicians also helped us gain a better understanding of how our heating and cooling systems work. Thank you for the excellent service!
05:55 22 Jul 19
I recently had Colin to come to my condo to fix a slow drain in my bathtub.also, I had a problem with a basin that wouldn't old water.Colin came from the Acorn Group.what a nice young Man. He was polite, friendly and explained my problems with the bathroom.Colin did a great job and I felt that he was a true professional.
04:52 18 Jul 19
Great, friendly and helpful service. Reasonable rates.
Anna Marie Jones
21:20 16 Jul 19
GREAT SERVICE!! Really appreciate the time James took to make sure everything was to my satisfaction. He went above and beyond the scope of just installing my gas lines. Highly recommend their service. Thanks!
22:36 11 Jul 19
I have used Acorn for my household requirements for many years and before that Chad looked after us. We have never had any complaints about the service or the technicians who do the necessary work. It is nice to see a local business doing well! Colin Liptrot.
15:28 09 Jul 19
My Mom and Dad were having heating / plumbing issues I called Acorn on the advice of a family member and although I was at work in downtown Vancouver and the issue was at a their home in White Rock Acorn did a great job from the time I chatted with Megan to the time I walked through the problems with Tyler. They were great and treated my aging parents with understanding and grace.Thank yo and I would recommend them anytime.
Acorn is my go to for plumbing upgrades and new installations. I've used them a few times a year for 7 years now. Good people and they get the job done in a speedy fashion. The price in my opinion is worth the quality you would want in your own home. No complaints.
23:19 19 Jun 19
Acorn was able to have someone come out the very next day. The technician was very friendly and knowledgeable.
02:27 14 Jun 19
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
01:09 11 Jun 19
We were able to book an appointment quicklyand efficiently. The technician was very competent. He was on time and the work was completed in a timely manner. We highly recommend this company..
18:08 21 May 19
Outstanding sales and service, Acorn found away to install our new tankless hot water heater within 24 hours. Thanks to the entire Acorn who did an outstanding job from start to finish. A special thanks to Colin and Taylor who worked 11 hours straight to make sure we had hot water. David
02:42 05 May 19
Always a 5 star experience. Fantastic group.
James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn. Great service! Thank you James!
01:38 24 Apr 19
Simply put; professional, knowledgable, high quality work. Quoted price was honoured . Great friendly local people. It's the third time I've used them in the last few years. Very pleased.
23:47 20 Mar 19
Good service. Explained everything and fixed problem. On time.
17:39 19 Mar 19
The team are Acorn are professional, responsive and incredibly pleasant to deal with.
03:32 15 Mar 19
Both my service calls from Acorn this year were very good. Colin was very warm and professional and really knew what he was doing! Service was prompt and efficient. I will definitely use Acorn again!!
01:11 25 Feb 19
Best service for 25 years. Great people and well respected.
Prompt, efficient, friendly, what more can a customer ask for?
02:01 30 Jan 19
James is a great guy ! Will use his services again in the future !
19:09 25 Jan 19
This is the second time we have had Acorn service our furnace, The second time James serviced it. I found him very knowledgeable and thorough . James explained what he was doing and why. No fuss no mess on time perfect. We will call again. As a matter of fact he told me they service gas fireplaces and that we had a good, I dint know thatThank You James
17:26 20 Jan 19
These guys are amazing! The service is quick and efficient and most of all local. I highly recommend them. James is so knowledgable and super nice.
18:41 14 Jan 19
Acorn diagnosed the problem with our furnace quickly and then ordered the part. They kept us up to date as to the part delivery and then installed it right away. We have heat again. Hooray! Thanks Acorn.
02:04 03 Jan 19
We had a furnace failure late New Years Eve and so we were calling around New Year’s Day morning. Acorn said they could help and they did. James cam and figured out that we needed a thermocouple replacement and very efficiently replaced it. He Lao discovered a leak and took care of that too. James was knowledgeable as well as personable. I would use Acorn again and would ask for James for sure. And the price, given it was New Years Day was reasonable. Thanx Acorn. Steve
17:22 29 Dec 18
Colin from Acorn Plumbing was here within an hour of my call on Thursday. He was very professional and fixed the problem quickly. He had the part needed available in his truck. I felt the charge was very reasonable and the service provided was excellent!
01:06 17 Dec 18
Acorn replaced a Hot Water tank for us on a Sunday. They were responsive and the technician who attended was excellent. Their rates are very competitive especially for after hours work. Highly recommended.
01:25 07 Dec 18
Excellent work by very competition people.
22:21 05 Dec 18
We recently suffered a sewer back up, and Acorn was our first call. They were able to assess our issue - not simple and straight forward, and suggest a plan of action. When the final bill came in it was restrained. They could have held us hostage, but they did not. Fair, honest, on time, and always polite.
13:34 04 Nov 18
Excellent customer service and technicians! Thorough and patient in dealing with questions and explaining multiple solutions. Work was done on time and at the price quoted. Thank you Acorn!
Prompt, polite, professional and reasonable. Love to support a local business.
16:54 27 Oct 18
James is such a polite, professional young man. He did a very thorough job and was extremely clean. Will definitely have you back for our next service. Great being a paperless organization and doing things by email. Also having the pay option on the tablet is a art and efficient.
17:00 17 Oct 18
We have used Acorn before with good results. This time they replaced our hot water heater. They were very responsive and the work was done on time at the price quoted. Good honest company!
18:06 15 Oct 18
I set up a appointment for installing a "reducing valve" in my radiant heating furnace as recommended by a the technician which was costing me a fair bit. However when the technician TAYLOR showed up, he explained that he did fiuther research on my system and the valve was really not require. He explained to me in detail on the piping set up etc, anyway the long and short of it is that Taylor did not do te cvalve install and saved me a lot of money, and instead did the regular service of the system which was also agreed upon previously. So I trust their integrity with the service and will use them again.
18:56 26 Sep 18
I called Acorn to set up a service call for our gas fireplace at my place of work. One call was all it took, polite office staff and a great tech and a great value. Will be back again.
23:43 13 Sep 18
Acorn's service was straight out of the top drawer! After being messed about by Campbell for several years, the last straw was when our furnace failed and Campbell's solution was to replace the fan and panel for (parts only) "around $1,300". And that's not all: No warranty on the fan that had been replaced 3 years ago, and the fan would have to sourced from Calgary which would take a week. A suggested alternative was to replace the entire furnace, which could be done right away. I had no trouble rejecting this without asking for a price.Acorn said they would send someone over right away, and 3 hours later Shayne turned up, found that a $80 capacitor needed replacing, got the furnace back working and charged us less than $200 including taxes.Excellent service!
16:11 13 Sep 18
David the Service person arrived on time and was very professional. Took extreme care with the servicing of my fireplace. Would highly recommend David and Acorn Service Group.
09:57 10 Sep 18
Excellent customer service. Very patient and informative and fast service.
18:30 06 Sep 18
Came on time, did maintenance service to my furnace, gas fireplace and hot water tank. James the Technician was very helpful in explaining things and very knowledgeable about his trade. Price was reasonable and what I expected. Have used them several times now and will continue to do so.
Sally A. Christie
16:10 06 Sep 18
Excellent service every year!
17:22 02 Sep 18
We found the service very prompt, professional and curtious. Taylor was very pleasent and asked all our questions adequately. Highly recommendable.
17:37 31 Aug 18
Great professional service.
01:44 27 Aug 18
Fantastic service. Lots of positive reviews, and this is no different. Do not hesitate to use Acorn.
21:08 20 Aug 18
We deal with Acorn every time we require service or purchase relating to our furnace, hot water tank, and gas fireplaces. We won't deal with anyone else! They exceed our expectations for customer service.
17:32 08 Aug 18
Technition arrived on time. He did his work efficiently in a timely manner and was respectful to his environment. He removed his boots and put a pad down in the work area. When he left, the area was cleaned up. He was resourceful when he asked questions I could not answer and supplied information for future reference.Acorn has been the “go to” company for our family for years and it has been exciting toWatch them grow.Barry and Andrea
20:54 23 Jun 18
Had my hot water tank go over the weekend and called around for a replacement on Monday morning. An Acorn plumber, James came out the same day and installed a new tank. James was knowledgable, efficient and personable. He had the new tank installed and tested within 2 hours.
17:52 19 Jun 18
We have only used Acorn for our plumbing and heating and have had exceptional service every time!!!
22:25 11 Jun 18
Just had my furnace & Air replaced by Acorn and was very pleased with service and price. I highly recommend Acorn if you need any work done on your home.
I recently called Acorn for some emergency plumbing work, and then to have my furnace, water heater, and fireplace serviced. All the office staff and the plumbers I dealt with were friendly, professional, and efficient. I was impressed with Shane's knowledge and his solid advice. Highly recommend!
Amazing company with great people! Chad and his crew made sure I got the right boiler that my house required and I couldn’t be happier with the install (thanks Taylor) and the IBC boiler they installed!
Gregory van Tol
20:57 01 Jun 18
Great local, family run business. Professional in everything they do. I wouldn't hesitate to recommend Acorn for heating and cooling needs .
13:18 01 Jun 18
As always, a seamless and professional job. Thanks to the Acorn team.
18:11 31 May 18
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Michelle M Medeiros
02:57 18 Apr 18
This company has treated me well. So patient with all of my questions as it was my first time ever needing a plumber. Both staff that came to my home were professional and friendly. The phone calls over the phone with the admin staff were excellent - I probably called 5-7 times they weren't bothered at all. High recommend.
02:00 07 Apr 18
James is the best! He never gave up on us and helped keep the repair of our gas fireplace as inexpensive as possible which was really appreciated. He knows his stuff and was so easy to communicate with. I would definitely recommend James from Acorn for any and all gas fireplace repairs/installations etc.
15:10 06 Apr 18
Helped my with a backed uo toilet, Great
01:08 24 Mar 18
From start to finish, Acorn has made my furnace installation awesome. Pleasant all around and efficient. The owners are pretty fabulous also! Everyone I’ve dealt with at Acorn has done exactly as they said they would and then some. The furnace is running beautifully and heating my home to perfection. Thank you!
Honest and knowledgeable staff. They fixed fire place which no one was able to do for last 22 yrs
04:31 27 Dec 17
Hi There we had a new high energy furnace installed by Acorn heating a few months ago. I was highly appreciated of the great service and quality work of installing the furnace and removal of the old furnace and help with getting the credit applied.They were exceptional again and I would highly recommend them and will use them again in future for my regular yearly maintenance.ThanksNav
19:03 03 Nov 17
Thank you so much for providing such excellent and wonderful service. Taylor made an annual visit to change a small motor for our hot-water tank. We are so pleased with his professionalism, expertise and courteous service. Taylor is a great asset for Acorn reinforcing Acorn as our forever go-to firm for all our heat & gas needs. Thanks again.
20:47 10 Oct 17
We had our air conditioning installed by them this summer and the level of service was amazing. All of the staff was friendly and they worked hard. Price was great too! Will use them for all of our heating and cooling from now on!
09:05 15 Aug 17
Work company awesome guys!
03:14 09 Apr 17
Fantastic experience with these guys! We had a new boiler installed this winter. Ian was a pleasure to deal with and the three young guys that were here to do the installation were great. After service was also top notch. Chad (owner) personaIy followed up and made some adjustments and made sure we were happy. I would highly recommend them. Thank you!
00:18 02 Feb 17
5-stars all the way. The Acorn team had a fair price; comparable to other quotes we got but the Regency product they recommended was the most attractive option so we gave Acorn the business and we are very glad we did. They recommended other trades to help with updating the look of our tile and woodwork as part of changing the old wood burning fireplace to a new and modern look. Allon from All On Tile and Kevin Kistritz, an independent finishing carpenter did great work on their individual contributions to our small renovation, and the results are plain to see in our before and after pictures. Acorn put up with a few schedule changes (none of them terribly last-minute, but changes nonetheless), and they were very accommodating. We are very happy with the results, and will give Acorn our future business as well as recommend them to family and friends.
00:03 15 Oct 16
Just had Acorn in to replace old boiler/hot water tank with new high efficiency product. I give them the highest rating for timeliness, customer service and high quality of installation. Their staff were prompt, courteous and explained the product, installation process and maintenance in a thorough manner. Great job fellows!
21:39 01 Sep 16
Chad could be the nicest person I have met this year. Honest service.
21:04 22 Jun 16
All the staff at Acorn Heating were extremely patient and accommodating with my multiple phone calls and trying to schedule technicians to come out. I have been dealing with Acorn for several years and will continue to deal with them and recommend them to family and friends. I always feel as if I am getting the best service when I call them.
23:34 01 Mar 16
This is a little late but Acorn installed and replaced my new hot water tank early last year.They were very helpful in having come in at short notice and their price was very reasonable.The young fellow that installed mine was very courteous and efficient and kept the workplace nice and clean.Kudos to Acorn for a job well done!
19:49 27 Oct 15
I highly recommend Acorn Heating. The two technicians that replaced my old furnace were friendly and above all very professional. They left the work-site absolutely spotless at the end of the day. Super company and great guys. You can't go wrong using Acorn.
22:27 12 Aug 15
I can always depend on Acorn - they show up on time, find solutions and solve the problem - even on short notice and on weekends. And their rates are reasonable. Thanks guys!
New high efficiency furnace, hot water on demand, three gas fireplaces and new line from the meter.The job is perfect and the price was much better than expected being well within my budget ... Thank you very much.
00:43 22 Aug 14
We just had our new furnace installed Just in time for the rebates. The Acorn crew were great...a pleasure to have in our home. Clearly they enjoy their work! The finished installation was well beyond what I expected. I would recommend these guys to anyone. Thanks guys. Job well done!
22:56 05 Dec 13
I am grateful to Chad for his assistance with my hot water heater. Five minutes before the scheduled service visit, he called me to say he would be 10 minutes late--how unexpected (but appreciated!) to have such attentiveness to appointment time. He arrived shortly thereafter and had the problem resolved in a flash. I was unaware that Acorn Heating & Gas was the company my contractor used during a kitchen reno a few years ago. However, Chad recognized my home and didn't charge me for today's visit as a courtesy to an "existing customer". I can't say that I have EVER had a free service call in the past.I am pleased to be able to live in South Delta and to support our local business community. I will definitely call on Acorn for any future heating or plumbing work and will be sure to recommend your company to my friends and neighbours.
20:23 14 Nov 13
Acorn Heating and Gas has installed my furnace, fireplace and tankless hot water heater. I have had them back to service all my equipment on a regular basis. Each time, Chad or Scott has been on time, courteous and taken care of everything I needed. I have never felt overcharged. Last year, I had a gas line installed for my barbecue which I love. I am thinking of doing a bathroom reno and I know I will call them back.
The Acorn Heating and Gas team have been in my home several times - They've installed my furnace, hot water tank and and my 2 gas fireplaces. All their employees are super helpful, very courteous and have always been very professional. I have highly recommended them to many of my friends and family members. I won't use any one else!! Thanks guys
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Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Nice people, great service.
Thanks Acorn. Great service every time.Lindy Allen
Came on very short notice and fixed a burst pipe - thanks Taylor