We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.
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22:26 20 Jul 21
Plumbing and HVAC-This is a very reliable, skilled and professional company. Jordan, who came out for both jobs, was really a delight to work with. Even the dispatcher and the manager who spoke with me on the phone to figure out how best to serve me were delightful. It is rare to fine such a great company to work with. We will definitely use Acorn again for any HVAC or plumbing issues going forward. I highly recommend them if you want your work done promptly, professionally and pleasantly! 100 percent!
14:34 16 Jul 21
We recently had Keltie in to replace a couple of plumbing fixtures and give our kitchen and bathroom some long-overdue attention. She was fabulous. Fastidiously clean, knowledgeable about our mid-70's house's quirks and a gem to have in our home. Totally pleased with the service and result. We've used Acorn in the past for a new furnace, hot-water tank and upgraded fireplace insert, and have only experienced exceptional professional performance. We are fortunate to have local craftspeople who are obviously invested in such a high standard of service. Doing it right.
Tsawwassen Animal Hospital
01:46 30 Jun 21
At the beginning of the recent heat wave our air con decided not to work. We reached out to the Acorn and explained the importance of keeping our animal patients cool . In spite of being swamped, Taylor came out and had things fixed in no time. Each member of the Acorn team was friendly, professional and timely, every step of the way. I cannot thank them enough for their exceptional service.Dr Tina Gemeinhardt
Always a great experience with Acorn. A bit on the pricier side, but worth it considering they offer one year warranty for their work!
18:52 10 Jun 21
Hands down some of the best service we have ever received. From the moment I called to arrange for a gas line install through the final service every team member was absolutely amazing. It is rare these days to get the kind of attentive, professional and thorough service we received so thank you Acorn; you ROCK!
20:10 04 Jun 21
Exceptional service and support. These folks do high quality work at reasonable rates and understand community. Highly recommend.
21:10 01 Jun 21
I have lots of heat and hot water, with no problems thanks to Acorn. Staff are great, service is excellent. Highly recommend.
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
17:43 27 May 21
We had our furnace and a/c unit installed last year and are very happy with them both. Also had a gas fireplace done, which is great too! This time, it was annual maintenance (thanks for the reminder) and all was handled well. Always great customer service and lots of help and advice! They go above and beyond. Thanks!
22:20 21 May 21
We’ve used Acorn twice now. First to replace our furnace, and again to replace our hot water tank and install a gas line outside for our barbecue. Everyone we ever deal with are so professional and the quality of workmanship is excellent. I love how they never cut corners to make it easier for themselves, they go the extra mile to make their work as good as they can.Highly recommended
Herb von Hockauf
23:00 13 May 21
Great service. Very knowledgable technician.
22:14 04 May 21
Solved power problems from furnace to receptacle.These guys are awesome and true professionals.So happy I calledPrice was right!!!!I recommend Acorn to everyone.RSmith
22:08 04 May 21
Scheduled a maintenance call for my 1 year old furnace. Tech was professional, friendly and most importantly, on time. Thanks!
20:57 03 May 21
I recently moved into a new home and had a plumbing issue I needed help with. Acorn set up an appointment super quickly. Tiffany booked the appointment and was very pleasant she was so happy on the phone she brightened my day and even welcomed me into the neighborhood.The day of my appointment they called me an hour before the plumber arrived which I was very thankful for because I was nervous to take a shower in case they arrived while I was in there. Lol which is always my luck.The plumber showed up an hour later, just like they said, and I was extremely happy to see she was a female. Keltie was great to deal with, she was happy, friendly, knowledgeable and even told me it was okay to let my two dogs out of the bedroom as she is a dog person. Fonzi and Harlow thoroughly enjoyed that.Thank you again for your expert and professional service. Highly recommend and proud to support again.
02:14 18 Mar 21
Service person was friendly, informative, and did a great job. I would definitely have him back again next year.
A very tricky installation of a gas range that required the gas line to be rerouted back through a wall and out again.
23:17 22 Feb 21
Great to deal with! Would recommend
23:36 13 Feb 21
Our old system was replaced with IBC boiler and all new fittings etc.Shawn.co-ordinated. Colin and Kyle installed. They were very efficient ,well organised and professional team.. Thanks for a great installation.Before and after photos!
My heating furnace flamed out feb 2021 at the peak of cold wave. I contacted Acorn service group. The lady dispatcher was very friendly. Took my information and assured me inspite of being busy will send a technician as soon as they can. Technician came and diagnosed the issue and gave me estimate to replace parts. Their estimate is very reasonable. I know that because I enquired around to know what are costs of replacing cost. I believe their estimate is honest one.They promptly followed up next day replaced parts and got my heating furnace working.Great work by two young technicians Taylor and Kyle. Technicians were friendly and did great job. Overall I am happy with their work and will definitely recommend them.
23:10 12 Feb 21
I used Acorn to do a full mechanical room upgrade in our house when we bought it. Shawn Tolvin was assigned to us and I cannot say enough good things about him. He’s caring, diligent, resourceful and so customer service oriented that he’ll get his hands dirty himself if needed. I needed an issue repaired and we had 3 tech visits before I called him directly. He was at my house within a couple of hours and fixed the issue himself (in his dress clothes I may add). He’s everything you want in a customer service experience. He keeps me coming back!
I had Shane come and assist with plumbing issues. He arrived promptly and prepared. He is very knowledgeable and does not rush, ensuring the job is completed properly. I highly recommend their exceptional service and skill.
23:02 04 Feb 21
We had our hot water heater fail and called first thing in the morning. To our delight Keltie and her team arrived onsite within 1/2 an hour and determined that our 11 year old tank couldn't be repaired and needed to be replaced. She made a call and had a quote sent within 5 minutes, a new tank delivered within an hour. Even though issues were encountered, her professionalism and quick response made it a no hassle installation. Couldn't be happier and more appreciative.
21:37 03 Feb 21
Acorn has installed a Daikin heat pump with ductless splits as well as replaced a Navien tankless water heater at my home. In each case their staff were responsive, friendly, knowledgeable and helpful. The jobs were done with great care, impeccable workmanship with great attention to detail. I would highly recommend Acorn!
18:08 30 Jan 21
Acorn does a great jobI highly recommend their services
01:27 29 Jan 21
Regularly use Acorn and their service and technicians are always timely and knowledgeable!
01:26 29 Jan 21
I called Acorn because I had a leak I couldn’t fix by myself and the girls in the office squeezed me in so there wouldn’t be further damage. Chris arrived and he was polite and professional and he was able to find the leak and fix it promptly. So thankful to have a local and reliable company like Acorn!
17:18 12 Jan 21
Very good company on all levels. Definitely recommend.
17:27 01 Dec 20
James came to our house and was able to fix our heating in no time at all. He was very nice, respectful and wore the proper PPE to make sure we felt safe. He was able to also help adjust our bath tub faucet pressure which was a life changer. He provided top notch service and was extremely efficient.
The type of knowledge and experience that I didn't know still existed. They turned on a dime for me in a moment of need, answered all of my questions, resolved the immediate problem and worked with me to develop a plan moving forward. Highest recommendation. Sean and Shane Thank You.
16:47 16 Nov 20
Acorn replaced my toilets in my condo. Chris arrived on time and worked quickly to complete the job. He cleaned up the work space and was very friendly and professional.
03:27 10 Nov 20
Responded very quickly , and sent a technician. Mike changed an end valve,But the problem still continues. Hopefully it will be resolved soon.I like to deal with Acorn as it is a local business. Resolved today. Thank you Acorn.
01:19 10 Nov 20
Mike was excellent. He identified a problem that my old heating company was not able to repair. The system is up and running thanks to Mike for a job well done. I must also thank Tiffany for her efficient management.I am glad to support a local company.
18:44 06 Nov 20
The work was done very well - great customer service - very pleased with their work
21:47 05 Nov 20
Acorn installed a new Regency gas fireplace in our home and we could not be happier with the result. The quote was provided quickly and James and Dong installed the fireplace without any issues and it looks beautiful. James took the time to fully explain how to use the remote control. Professional, respectful and friendly. Thanks for the great service.
21:05 03 Nov 20
Chris was very pleasant and took time to explain what he was doing. I had confidence that when he said it was finished that it was.
20:33 03 Nov 20
The team worked diligently all day and overcame some obstacles to install my new furnace. They were prompt, polite and helpful.
17:38 03 Nov 20
Quality service and workmanship. Way to go Callum and Shane! Merry Christmas to all at Acorn.
19:28 15 Oct 20
Very happy with the service.
14:56 15 Oct 20
Acorn was very accommodating with my appointment time and Jordan was great! He was professional and friendly, wore a mask the whole time and really knew what he was doing. He changed my kitchen sink drains and faucet promptly and cleaned everything up including the faucet box! I’d highly recommend Acorn to anyone!
21:41 01 Oct 20
Acorn' was the only plumbing company to suggest a simple and low cost repair option for a leaking City water main. The other companies all suggested very costly and complicated involving the installation of am entirely new water line. The technician from Acorn suggested a much simpler solution of cutting through the concrete slab and repairing the existing line. The repair work was skillfully completed in a couple hours at 15% of the lowest bid from the other companies. A special thanks to Jordan - he was just awesome - polite, very knowledgeable and superior communication skills. Thank you Jordan.
18:37 01 Oct 20
Good polite services
I can't say enough good things about them, from start to finish! They answered my query promptly, came when scheduled. The tech was incredibly friendly and knowledgeable, and did a thorough job. He found i had a small gas leak, and fixing the problem now saved a bigger hassle later. The needed part was available within days, and he returned with another wonderful tech to do the repair. All done before i need to turn it on for the season. I highly recommend them.
19:17 04 Sep 20
James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn.Great service! Thank you James!
Bass tester bot
15:59 04 Sep 20
Excellent service. On time, efficient and good communication about the work being done.
21:05 03 Sep 20
Very helpful and quick call back regarding my request for a quote.Unfortunately they don't service Coquitlam, however, they still offered excellent advice over the phone regarding potential issues with my desired install.Much appreciated!
04:00 29 Aug 20
What a great professional company. Always had our plumber Jordan arrive on time & kept me in the loop the whole way. He was awesome taking care of our Strata complex problems. New issues continued to pop up & he just took them in stride & came up with a game plan & solution. No complaints & kept us all at ease knowing we were in good hands. Stayed late ensuring all owners had water each night (12 hours on day one) & I would recommend Acorn for any plumbing issues you may have. Ask for Jordan, we were lucky to get him & you won't be unhappy.Thanks Jordan for an excellent plumbing experience that would have been a nightmare for most.
The serviettes among napkins for residential fixes, installs and refabs.Great company!
22:40 14 Aug 20
Had a water leak and Jordan arrived on time and was very professional in his diagnostic of the issue. Thanks Jordan for explaining the procedure of this repair and quoted price. Looking forward to having Jordan complete the repairs.
22:38 14 Aug 20
I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!
23:46 07 Aug 20
We needed to have a new toilet installed. Jordon did an excellent job and was very polite and professional. We were quite impressed with his demeanour and service. We would highly recommend Acorn.
18:12 22 Jul 20
Technician showed up on time, knew his stuff, disgnosed our problem and fixed it promptly.What more could I ask for?
Juan Carlos Olivera
20:15 15 Jul 20
I am very pleased with the quoting process. Very professional. Everything was explained in detail and quote provided right away by email. Can't comment on work since I am not going to proceed.
15:54 15 Jul 20
I had some obscure questions about a propane set up in my camper van and James was very helpful! He didn’t end up having the parts we needed but was able to point us in the right direction. Very professional business. I found them on google and was able to text them from the website with a question I had and they got right back to me which was great.
19:15 14 Jul 20
Very prompt and professional service. Dennis did an excellent job of installation and was thorough and efficient. Would recommend!
18:46 08 Jul 20
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
18:47 07 Jul 20
Acorn is very responsive and professional. Their technicians are very client centric and personable.
18:10 11 Jun 20
As a non-profit organization, we have limited funding and rely on companies to get the job done right the first time. When I discovered the services Acorn provided, I stuck with them and haven't looked back. Acorn Heating and Gas has been unbelievably professional, prompt and flexible when responding to our needs. Chad and Shawn worked with me to find the best and most affordable option to replace our aging boiler system. Jordan, Shane and Taylor have been ongoing members of the team who have responded to the sometimes chaotic needs of our aging heating and plumbing systems. Our buildings are offer Community Living Services such as Residential Services and Community Inclusion programs -- our folks depend on continuity of service with little to no change in their lives to maintain their stability. Thank you to the Acorn Service Group for being willing to step up and succeed where many others have not been able to do so.Update June 11, 2020: Acorn Service Group completed a full service on my AC unit and furnace. James was on time, professional and courteous. He ensured COVID safeguards and gave me his direct line if anything came up. Thank you!
05:15 31 May 20
Great office interection. Came when they said they would and great service.
20:56 11 May 20
A very professional company
21:50 04 May 20
Very impressed with Acorn. The appointment was easy to book and within an acceptable time frame. Jordan came out to assess our unique heat pump and heat exchange system. He really went above and beyond to explain the system, what we needed to do to keep it going well, and then giving the heat pump and filters a general service. Very much appreciated his time and knowledge...and the price was very reasonable. Highly recommend Acorn, and glad we can recommend local!
23:38 17 Apr 20
Repairman, Taylor, was on time, tidy and polite. We had a toilet replaced and were provided with two quotes, both reasonable. The new tank had a mark on it and Acorn replaced it within two days. Well done. Definitely recommend Acorn.
05:28 17 Apr 20
Jordan did an excellent job servicing the furnace and hot water heater, along with fixing the gas fireplace remote. He is very professional and took great care given the circumstances that we currently live in. The quality of service that we receive from Acorn Heating and Gas is excellent always. Thank you Jordan! Best regards, Keith and Wendy
02:59 15 Apr 20
Thank you for the great service this past week and in the past. Fast, knowledgable techs that explain issue. Very respectful and friendly. I love that the clean up nicely after work is done!!Appreciate your prompt response to getting my fireplace back in working order!
15:59 30 Mar 20
Our furnace quit working on a Sunday and Acorn was able to have someone look at it that day and the Part we needed replaced was ordered first thing Monday and the work was done by Wednesday. While we waited they supplied heaters. Good quality, very friendly & accommodating. I also checked the price of the part to do it myself and it wasn’t worth it. Their price was extremely reasonable and competitive.Regards,Neil from Ladner.
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Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Nice people, great service.
Thanks Acorn. Great service every time.
Came on very short notice and fixed a burst pipe - thanks Taylor