TESTIMONIALS

We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.

Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.

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Carley Dubois
Carley Dubois
20:59 30 Jan 23
Quick prompt service Harman was quick with fixing hot water on demand thanks so much
lynn moses
lynn moses
20:55 30 Jan 23
Positive experience. James was considerate, thorough and helpful. All good.
huiqiong813 lin
huiqiong813 lin
17:46 30 Jan 23
Ke was kind and understanding. He was really profressional and explained everything every step of the way.
Joe Moric
Joe Moric
19:17 29 Jan 23
The Acorn team installed a new combination hot water / boiler system to replace our 25 year old boiler & aged water tank. The project was completed professionally, on-time & on-budget. Much appreciated ! Joe
Rick Hepting
Rick Hepting
22:43 27 Jan 23
James has performed fast and efficient service. I would let him do all my maintenance in the future.
Geoff Gudewill
Geoff Gudewill
19:06 27 Jan 23
James was amazing. He arrived on time and was very courteous. I would highly recommend acorn service for furnace installation and service!
cornelia hager
cornelia hager
23:25 26 Jan 23
Thanks for offering such friendly and helpful service people
Hassan Packir
Hassan Packir
18:43 25 Jan 23
Adam was on time and extremely professional. Completed the work efficiently and took the time to explain the work done and next steps. Always enjoy using Acorn and this time is no exception.
martino carrasco
martino carrasco
01:05 21 Jan 23
Performed correct diagnosis on the Geo thermal system. Very happy with work done by Ki.
Marley and Thea vlogs
Marley and Thea vlogs
22:47 20 Jan 23
Acorn installed a new tankless hot water system in my home. Connor and Max were efficient, pleasant and courteous.
Sandra McDonald
Sandra McDonald
20:01 20 Jan 23
The ladies answering inquiries are always friendly and accommodating whenever i call! And having a regular technician who know my house and its system needs makes a huge difference! James answers all my questions patiently and is always a pleasure to deal with! Highly recommended!!!
janet brubacher
janet brubacher
23:27 19 Jan 23
Just want to commend Harman on his professional and thorough repair he did recently on my furnace. Very knowledgeable and explained everything he was doing so that I was assured that the repair was being done thoroughly on my (3 year old) furnace.
bruce underhill
bruce underhill
20:04 18 Jan 23
Harman was excellent - courteous and efficient.
Brent Vande
Brent Vande
17:44 16 Jan 23
Jamie was excellent. He is a great communicator and really knows his stuff!!
Anita Wootton
Anita Wootton
08:57 16 Jan 23
Thank you to Kyle, max,connor and James for a job well done and such nice young men. I was very impressed with their efficiency and courtesy.
Violetta Patterson
Violetta Patterson
23:55 15 Jan 23
James and Alfred came out to check my fireplace. Wasn’t turning on and the fan was not working. They had all parts needed to fix the problem. Punctual, professional all around wonderful people. Will definitely recommend this company.
patina sibbald
patina sibbald
02:26 15 Jan 23
The service was exceptional .Fast and efficient .Addressed my concerns .Very friendly and polite
Barry Caswell
Barry Caswell
19:04 14 Jan 23
If you're thinking about using Acorn Services just do it. I recommend them to family and friends without hesitation. I cannot overstate how professional, knowledgeable, and friendly everyone is and how they work together seamlessly as a team. In Jan 2021, Acorn Services rescued me and replaced several cracked and leaking pipes. How they operated convinced me to switch my maintenance services exclusively to them. Recently our 50 year old boiler had finally reached its endpoint. Shane provided me with options to replace the boiler and hot water tank (also at end of life) with a combined system, the pro's and con's of each vendor, assured me that everything was included in the quote (and it was), advised me of the rebates, coordinated the schedule with me, and let me know what I could expect. Austin led the install with help from Max and they went above and beyond. Our mechanical room was pretty funky and it had an ancient snow melt machine and old shelving that they removed at no extra cost. What a transformation over two days to see all the old stuff out and this clean, modern system mounted on the wall, and tucked in the corner. The room looks amazing - you can tell that they created a design for the room and installed the system to give us the most free space possible. There was an issue with a component of the vendor hardware, which the guys worked late into a Friday evening to resolve, but it required a new part. Jamie arrived the following morning and replaced the part, tuned the system, and got it up and running in less than an hour. Overall a great group of people and we're extremely satisfied.
David Whyte
David Whyte
21:15 13 Jan 23
Had a problem with our boiler. Acorn responded quickly. Fixed the problem. The technician was friendly and knowledgeable. I have used Acorn previously for the install which was done well and priced better than other quotes received
Rosemary Nickerson
Rosemary Nickerson
18:20 12 Jan 23
Fireplace fan and switch
Bob Houtman
Bob Houtman
17:05 12 Jan 23
Very good service by Harman
Cassidy Gillespie
Cassidy Gillespie
21:39 11 Jan 23
Fast service. Nick and Diarmuid put in a new hot water tank for my grandma. Even help take down some Christmas lights. Great service.
Shelley Harris
Shelley Harris
21:07 11 Jan 23
Exterior Gas BBQ Box Install - Jamie did a great job installing our outdoor gas bbq box. The box (stainless steel) is neat, clean and athletically appealing. Jamie, was very thorough in testing and restarting all our gas connections (fireplaces, stove, water tank and furnace) to ensure everything was up and running. As well Jamie, was super friendly and we very appreciated him showing us how to properly and safely use this new connection. Thank you!
Steve Prestbakmo
Steve Prestbakmo
20:46 11 Jan 23
Our landlords hired them to check our fireplaces. They found a leak and extremely hazardess levels of CO2 which has been poisening my family.They basically saved our lives from neglegent landlords.
Beverley Wolber
Beverley Wolber
17:47 11 Jan 23
Very professional, prompt, and courteous.
Russell Bostock
Russell Bostock
03:07 11 Jan 23
Ke did a great job. Very efficient and even vacuumed our laundry room. Cleaner than when he got here!
Dick Freeman
Dick Freeman
01:00 11 Jan 23
Harman was very prompt, professional and very polite He identified and completed the repair job he came to do.
Bob Hart
Bob Hart
21:24 10 Jan 23
James and his associate did a good job, I highly recommend Acorn for plumbing and heating needs.
Braden
Braden
06:08 10 Jan 23
Acorn was able to come same day and help with a furnace issue. Jamie was awesome. Efficient and friendly.
M Lee
M Lee
02:38 10 Jan 23
Mario was excellent!!!
jeff skinner
jeff skinner
20:50 09 Jan 23
Awesome serviceGreat guyProfessional
Debbie Jackson
Debbie Jackson
19:33 09 Jan 23
Nick and Diarmuid came out and fixed my leaking water line. Fast same day service
John Donnelly
John Donnelly
20:20 08 Jan 23
Always great service from Acorn. Thx to Jamie Stewart who was very professional and thorough. Great company!
Zackery Willis
Zackery Willis
03:38 07 Jan 23
Great work and friendly service
Shih-Shih Yang
Shih-Shih Yang
00:21 07 Jan 23
We had Jamie come replace our pressure valves - he was very knowledgeable and was able to complete the job efficiently.
Dan Southard
Dan Southard
22:50 06 Jan 23
Excellent service. Knowledgeable technicians.
Mitch Merker
Mitch Merker
21:38 05 Jan 23
Nick was very professional and super quick. A skilled plumber that knew exactly what to do. Impressive.
Beryl Oborne
Beryl Oborne
21:04 04 Jan 23
Appointment made in good time.Technician arrived on timeClean efficient. Professional.Advised on hot water tankCleaned fireplace on requestVery reasonable billingThese standards have been met for mote than 10 years
Stephanie Beeksma
Stephanie Beeksma
20:20 04 Jan 23
Harman was very courteous and a pleasure to have in our house! He did a terrific job and explained all the work done 🙂 Thanks so much!
Deborah Parton
Deborah Parton
19:27 04 Jan 23
Harmon was on time, very professional, very friendly and extremely knowledgeable. Thank you Acorn!
Cameron Glover
Cameron Glover
22:45 03 Jan 23
Harman performed great service only charged me for what I needed and didnt try and up sell me.
Leanne Belsham
Leanne Belsham
22:04 03 Jan 23
Professional and knowledgeable about product including providing interim solution while waiting for part. Cleaned up area after each visit which is appreciated.
Elaine Marshall
Elaine Marshall
20:13 03 Jan 23
James, the technician who repaired my fireplace, was friendly, professional and clearly explained what needed to be repaired and why.
Ian Denison
Ian Denison
21:58 25 Nov 22
This is not an easy review to write. The office staff have been excellent, they communicate effectively in a timely fashion and are very knowledgeable despite not being trained technicians.My concern lies with the service Acorn provided.My furnace stopped working and I called Acorn on Friday, I explained the situation and also said that I had an alternate source of heat in the house so it wasn’t an urgent issue.I was called on Tuesday with the news that a technician was available and he correctly diagnosed a faulty gas valve. The valve was replaced and I was billed $149 for the call out (which I knew about) and $508 for the valve (which seems a little steep).From that day on we noticed a smell that we thought was gas but did not smell like rotten eggs as BC Hydro describe so we were confused what it might be.My wife eventually convinced me to call Acorn and to their credit a technician was dispatched that day.He confirmed that the smell was indeed gas and there were two leaks, one from a loose out pressure tap on the valve and one due to the flare nut being cross threaded when the valve was installed.He fixed both leaks under warranty.I called Acorn to express my concern about the cross threaded flare nut as a potential source of future leaks. The office staff said they were pretty sure it would be fine but that I should check for leaks on a regular basis. I was not satisfied with this answer. The office said that the Service Manager would call me to discuss my concerns. That was one week ago. No call.I would like Acorn to replace the cross threaded gas valve with a new one so my family and I can feel confident that it isn’t likely to develop a leak sometime in the future.I also would like to reiterate that gas does not smell like rotten eggs, so if you suspect something may be gas - assume it is and call in an HVAC tech. I didn’t, and put my family at risk for nearly a week while I tried to figure out what the smell was.I sent this review to Acorn and got a call from the service manager who apologized and told me that the service tech who said the fitting had been cross threaded said that he didn’t mean it was cross threaded and shouldn’t have written that. I asked for a picture of the threads which the tech had taken at the time and they looked okay.I am not completely comfortable with the state of our furnace and will be closely monitoring it for leaks. I asked that they schedule a follow up check in about six months or whenever their quiet time is to be sure we haven’t developed a slow leak. I also suggested they do a comp service while they were here to compensate us for the hassle and risk they caused. No reply.In all conscience I can’t recommend Acorn.After posting this review I received a call from one of the owners. She had no issues with any of my comments and apologized, noting that the service people are run off their feet at the moment but that was no excuse for not responding to my last communication. She offered to send someone round to confirm their were no leaks and also agreed that in the circumstances my request for a follow up check and complimentary tune up during the Spring were completely reasonable. She immediately followed that up with an email confirmation. She is proud of the people they employ and wanted to make sure that I was a satisfied customer. I had initially given them 3 stars, it is a shame it took a dodgy review to get good service. I am not sure yet how I feel about using them again, but as far as this transaction is concerned I am satisfied with the final outcome.Ian Denison
Elaine Lo
Elaine Lo
23:14 17 Nov 22
The pilot light in our old furnace went out in the middle of the cold and we could not re-ignite it. A friend recommended we try Acorn. The technician was extremely efficient and experienced and explained at every step what he was doing. He eventually replaced the pilot light but when he noticed the pilot flame was still weak, he went through the assembly and eventually cleaned out this small tube which was plugged with debris. After he did that, the pilot light was noticeably stronger. The tech is Ke, he was extremely professional and excellent. Not only was he polite, but he took his shoes off before entering our house and also vacuumed up the dust in the furnace after he was finished. Very impressed. He did recommend our 20 year old furnace be replaced, but now with his repairs, we can do it when we are financially ready to so. Five stars for Ke and Acorn!
Chris Manio
Chris Manio
18:19 02 Nov 22
We had Nick over and fixed our plumbing issue, he was friendly, very helpful and accommodating and happy to answer all my questions. That’s why we always opt for Acorn as they always deliver, staff are so professional and courteous from the call centre agents to their technicians, it’s why we refer them to our communities and families too 🙌🏻
Davina Hall
Davina Hall
00:44 01 Nov 22
Jason, Mario, and Sherman all worked on my parents place to deploy their pipes. They did an excellent job and were very informative. We will hire them back in the future. Great workers and friendly staff.
sharon cory
sharon cory
23:08 29 Oct 22
My new wonderful furnace installed by Acorn is a super piece of equipment both in cost and quality. The team of Max and Kyle guided me thru the process and then efficiently worked to provide the very best installation. They are also very personable and very tidy.Thank you Kyle and Max you are best.
maurice denis
maurice denis
16:57 28 Oct 22
Ke was very professional and experienced. We felt confident that he made the necessary adjustments etc. required for the system to function properly..
Helmut Daiminger
Helmut Daiminger
01:47 28 Oct 22
Mario was outstanding, very friendly and highly skilled. He fixed the problem quickly and did a fantastic job!
Scribner Man
Scribner Man
01:41 27 Oct 22
I made an appointment for a technician to come and look at my heat pumps because I was having trouble with them. The technician showed up and asked what the problems I was having with my system, I explained the problems and he told me what he thought he should do to find the problems. He told what he thought it could be and gave me options on how he wanted to proceed, also let me know the probable costs and came to an agreement. Thank god he did a thorough investigation before diving into what I thought was wrong because he figured out the problem and cost me half of what I thought the problem was. I would use Acorn again and if all their technicians are as good as the one I had there a very lucky company.John Newman
中鐵中鐵
中鐵中鐵
17:44 26 Oct 22
Jamie did a great job! Quickly solved our problem!
Crystal Grid Creations
Crystal Grid Creations
06:39 25 Oct 22
Acorn Services Group did a great job installing the Daikin AC/Heating system in my house. The team were on time, respected the home keeping everything clean and did a professional job on installing the ducted Daikin AC and the ductless mini split Emura. Thank you Shane, Nolan, and Ian and the rest of the installation team plus the wonderful contractors.
Vanessa moar
Vanessa moar
22:04 24 Oct 22
Mario and Max were great - super high quality service for a plumbing repair
Update: had two service calls with excellent service from two reps, really appreciate the great serviceTwice in the last month we've had Acorn staff at our house to investigate perimeter drainage issues and furnace exhaust issues and we had great service and advice from the crew! Clear communication to setup appointments and great customer oriented service once they arrived.
Nicolas Ardanaz
Nicolas Ardanaz
22:03 20 Oct 22
Nick replaced the cartridge in the Danfoss shower efficiently in a short period of time.Nick has a very pleasant and friendly personality - a great representative of the Acorn Service Group.
Tami R
Tami R
03:08 20 Oct 22
Austin was amazing! He showed up on time, was very pleasant and was very informative!!
Becca Bastien
Becca Bastien
22:51 19 Oct 22
Ke was great. Very professional and resolves my heating issues. I will continue to contact Acorn!
Eyal Lichtmann
Eyal Lichtmann
21:48 19 Oct 22
This company is fantastic. Taylor Horne is an exceptional professional service provider for Acorn. He is amazing with people, great PR, has exceptional knowledge of the industry and is proficient with delivery service. We are grateful for his help.
Lee Kayne
Lee Kayne
16:37 18 Oct 22
Mario was fabulous! On time, courteous, knowledgeable and helpful. He left no mess. Pleasure to work with him. Thank you!
Angela Vaughan
Angela Vaughan
00:05 18 Oct 22
Very professional team. Clean, on time and helpful.
Glenn Johnson
Glenn Johnson
23:27 17 Oct 22
Austin and Max from Acorn installed a Navien tankless water heater for us. They are competent, professional, polite, knowledgeable, neat and efficient. They represent Acorn very well. Thanks for the great service, guys. And thanks to Shawn and Acorn for arranging the sale and service.
MA F
MA F
16:38 17 Oct 22
Ke provided excellent service and was very knowledgeable
Kurt M.D.
Kurt M.D.
03:52 13 Oct 22
We had a drain backed up in basement.. not a major flood fortunately but needed attention.. Mario came on time.. well prepared and fixed our problem. We also signed up for annual maintenance of our fireplace and we ended up not only saving over $100 on this bill but will also be a preferred customer with Acorn. Our house is over 60 years old and to have a company like Acorn ready to come to our rescue is a very good thing. Highly recommended.
Gary Jones
Gary Jones
23:07 12 Oct 22
Kelly in the office keeps everything on track and communicates really well. Mario installed a new dishwasher and was thorough, pleasant and professional. Nick dealt with our gas stove install and is simply the best trades guy out there - wonderful. Thank you.
yuen Tisdale
yuen Tisdale
19:44 12 Oct 22
The company responded to my urgent call promptly. A technician came on time, meticulously diagnosed the problems and fixed them efficiently. I couldn’t ask for better service.
Tracy B
Tracy B
18:13 12 Oct 22
We recently had Mario come to clean our Regency gas fireplace. Super friendly and professional. Our fireplace looks amazing and is shinning like new again. Thanks Mario & Acorn!
Energy
Energy
17:25 12 Oct 22
I work here as a hvac technician and I can tell you that they care very much for both their employees and their community.
Fred Schaefer
Fred Schaefer
23:49 11 Oct 22
Very pleased with the service! Friendly and determined individual who eventually got the job done.
Jim Noel
Jim Noel
21:06 11 Oct 22
Probably the best technician I have used in the past 25 yrs. Very professional and knowledgeable who did a thorough diagnosis, identified several problems and walked me through his approach to fixing them.
Patrick Kearney
Patrick Kearney
22:48 12 Sep 22
First class organization in each division.
Aurora Marin
Aurora Marin
22:27 07 Sep 22
The entire process was perfectly coordinated, painless and throughly enjoyable. It’s hard to find a company that you can always count on. These guys are Pro’s and cannot thank them enough. Well done Acorn!
Shawn Kindopp
Shawn Kindopp
23:06 27 Aug 22
I had an amazing experience with Acorn Service Group from start to finish. Nolan setup a quick on site quote for a new AC install with Shawn, who showed up on time, was very knowledgeable and got back to me several hours after the onsite visit with a competitive quote. He also held a very quick installation date for me while I was weighing my options, which he didn't have to do. I looked at other reviews and decided to go with Acorn Services Group and very glad I did. The techs showed up on time, were exceedingly polite and professional and completed the installation and went over the whole system with me before they left. Their electrical contractor was also very good and tackled a tough electrical installation after being up in a very hot attic for a good part of the day. After the installation I had several questions about their service plan, which Nolan answered and I decided to setup my annual service needs with them as well. I couldn't be more pleased with the service I received, and recommend this company with zero reservations.
RR Ramsingh
RR Ramsingh
01:38 12 Aug 22
My husband Peter and I are beyond thrilled with Acorn! We have used this company several times and notice: a) consistent, high quality, prompt and polite service, b) excellent value for money. I highly recommend this company. Our technician today, Nick, was so pleasant and polite, fixed the problem quickly and communicated clearly and proactively with us. He also cleaned up everything completely when he finished. If you want professional, pleasant, efficient service at a reasonable price, I definitely recommend them.
Cate McMillan
Cate McMillan
17:13 24 Mar 22
High quality service.Thank you.
Carol Underhill
Carol Underhill
20:10 03 Mar 22
Nick came in to install new hot water tank. Very happy with the service.
William Woods
William Woods
00:03 03 Mar 22
Mario arrived on time to install a replacement water tank. I informed him of some of my concerns about the current installation from another source. He added my thoughts to his own ideas and produced a solid, efficient and professional looking installation. He then advised me on some other plumbing projects that I will need to address in the near future. He was pleasant, professional and efficient throughout his visit.
Joanne Pue
Joanne Pue
03:30 02 Mar 22
My 50 year old house had a leak at the water intake which partially flooded my rec room rug. The pipe to the street water main had to be replaced. Chelsea reviewed the situation and explained what work would be done. She hooked me up via hose to my helpful neighbour and gave me a quote. Mario, Nick and crew were professional, hard working and had this big job done in one day. Special thanks to Nick who washed down my muddy driveway and front porch and returned twice in the week to solder a tiny stubborn leak hoping to save me money but eventually had to replace some piping in the interior of the house at the water intake.
Nicole Winter
Nicole Winter
23:35 01 Mar 22
Nick from Acorn came the same day I called with a broken hot water tank!!! This means the world as I have 3 small kids and endless dishes/laundry and baths to do. I can't say enough good things about the whole experience, super fast, friendly and didn't even mind my two younger kids being nosy. Thank you so much Nick and Acorn
Karin Fulcher
Karin Fulcher
22:06 15 Feb 22
The work was done very well - great customer service - very pleased with their work - Adam was the gas fitter who came and did a very efficient fix on an older product for which there is no replacement!!! Well done Adam - and no cats escaped!!
James Tysoe
James Tysoe
01:32 11 Feb 22
Couldn't have been happier. Meagan not only answered the phone at Acorn but she got Mario and Nick to come out the same day at 5:00 to reset my kitchen sink. Fast courteous professional service.
Ahmad Maqbool
Ahmad Maqbool
23:00 10 Feb 22
Great service. Arrived on time. Nick was awesome. He was able to diagnose the source of the clogged drain and was able to clear it out. It was way deep and not an easy fix. He did not hesitate to go out and up on the roof in the rain to consider all possible options for clearing the drain. Job well done with a great service person.Acorn quoted the job beofre starting work. It was pricey so they discounted their service fee. Thank you Acorn.
Tony McBride
Tony McBride
23:26 27 Jan 22
I'm happy with my new gas insert fireplace, and happy with the overall service from the Acorn people for estimating, ordering, scheduling and installation - Shawn, Riley, Taylor, and Megan.
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