We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.
Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.
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First class organization in each division.
The entire process was perfectly coordinated, painless and throughly enjoyable. It’s hard to find a company that you can always count on. These guys are Pro’s and cannot thank them enough. Well done Acorn!
I had an amazing experience with Acorn Service Group from start to finish. Nolan setup a quick on site quote for a new AC install with Shawn, who showed up on time, was very knowledgeable and got back to me several hours after the onsite visit with a competitive quote. He also held a very quick installation date for me while I was weighing my options, which he didn't have to do. I looked at other reviews and decided to go with Acorn Services Group and very glad I did. The techs showed up on time, were exceedingly polite and professional and completed the installation and went over the whole system with me before they left. Their electrical contractor was also very good and tackled a tough electrical installation after being up in a very hot attic for a good part of the day. After the installation I had several questions about their service plan, which Nolan answered and I decided to setup my annual service needs with them as well. I couldn't be more pleased with the service I received, and recommend this company with zero reservations.
My husband Peter and I are beyond thrilled with Acorn! We have used this company several times and notice: a) consistent, high quality, prompt and polite service, b) excellent value for money. I highly recommend this company. Our technician today, Nick, was so pleasant and polite, fixed the problem quickly and communicated clearly and proactively with us. He also cleaned up everything completely when he finished. If you want professional, pleasant, efficient service at a reasonable price, I definitely recommend them.
High quality service.Thank you.
Nick came in to install new hot water tank. Very happy with the service.
Mario arrived on time to install a replacement water tank. I informed him of some of my concerns about the current installation from another source. He added my thoughts to his own ideas and produced a solid, efficient and professional looking installation. He then advised me on some other plumbing projects that I will need to address in the near future. He was pleasant, professional and efficient throughout his visit.
My 50 year old house had a leak at the water intake which partially flooded my rec room rug. The pipe to the street water main had to be replaced. Chelsea reviewed the situation and explained what work would be done. She hooked me up via hose to my helpful neighbour and gave me a quote. Mario, Nick and crew were professional, hard working and had this big job done in one day. Special thanks to Nick who washed down my muddy driveway and front porch and returned twice in the week to solder a tiny stubborn leak hoping to save me money but eventually had to replace some piping in the interior of the house at the water intake.
Nick from Acorn came the same day I called with a broken hot water tank!!! This means the world as I have 3 small kids and endless dishes/laundry and baths to do. I can't say enough good things about the whole experience, super fast, friendly and didn't even mind my two younger kids being nosy. Thank you so much Nick and Acorn
The work was done very well - great customer service - very pleased with their work - Adam was the gas fitter who came and did a very efficient fix on an older product for which there is no replacement!!! Well done Adam - and no cats escaped!!
Very professional, prompt, and courteous.
Couldn't have been happier. Meagan not only answered the phone at Acorn but she got Mario and Nick to come out the same day at 5:00 to reset my kitchen sink. Fast courteous professional service.
Great service. Arrived on time. Nick was awesome. He was able to diagnose the source of the clogged drain and was able to clear it out. It was way deep and not an easy fix. He did not hesitate to go out and up on the roof in the rain to consider all possible options for clearing the drain. Job well done with a great service person.Acorn quoted the job beofre starting work. It was pricey so they discounted their service fee. Thank you Acorn.
I'm happy with my new gas insert fireplace, and happy with the overall service from the Acorn people for estimating, ordering, scheduling and installation - Shawn, Riley, Taylor, and Megan.
I would definitely recommend Acorn for any repair or install services. The cheaper option (tank versus tankless) was best for us and they did not try to change our minds or up-sell. They arrived on time and did a great job installing our new hot water tank. The installer took his time, took pride in his work and explained all of the features of our new tank. Next time we need services, we will be calling Acorn.
We appreciated the prompt service and professional communication from the staff at Acorn. Even though everything didn't go perfectly smooth they righted the ship quickly and with friendly communication. We will be reaching out to Acorn for our next plumbing or sump service.
Our drain in the garage was clogged and acron was a saviour. They gave us a date for the same week even though they were extremely busy during the heavy rains. Great Service at a great price. Will recommend everyone to use their services. They also provided instructions on what to do to prevent this in future.
Our 6 year old gas fireplace had a history of not always igniting. After dealing with a number of technicians from another company over the years, no one was able to get to the root of the problem. Not until I called Acorn. Adam the technician went above and beyond to diagnose the problem. He was very polite, professional and found the solution no one else had previously. We will definitely be calling Acorn in the future! Thank you.
They fixed a leaking toilet caused by a broken hose.
Working with Acorn we were able to swiftly and competitively offer a service that would work well within our budget so that we could remediate heating issues in our house during a cold spell! They had provided heaters as well as made quick work of the installation within days of setting up and confirming numbers. In addition, at least for what I am looking for when contacting a service organization is not just the face value of the service, but the add-on value that truly shows partnership. Acorn does this in a way that made us feel secure we were going to be taken care of by providing reasoning to furnace choices they install and even prescribing opt-outs to their own services that may not be immediately needed when working on a quote. This all came together in a great service offering and was reason for why we chose Acorn instead of other organizations we were considering when replacing our furnace!And of course...the service itself was done smoothly, but I emphasize this as a function of the task at hand, not the add-on value that comes with partnership.
Responded very quickly , and sent a technician. Mike changed an end valve,But the problem still continues. Hopefully it will be resolved soon.I like to deal with Acorn as it is a local business. Resolved today. Thank you Acorn.
The work was done well, on time. Pleasant technician, excellent workmanship.The office charged us double for the same work. Both bills were paid.The office didn’t notify us for double payment for the same work.Be careful with Acorn office practices!I waited three months, then went to the Acorn office three months after the work was done. Some discussion took place, the gentlemen behind the desk looked after the issue.
Adam did a very good job of cleaning our gas fireplace as did James in the past. Adam pointed out things that might be an issue in the future. Good all around. Like using your company.
I only had a booking for an estimate, but I'm glad they accepted bookings via email and text messages. Full review pending if I decide to proceed
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
Good fast job. Found the problem. Fix within an hour.
We had a sudden water leak in our laundry room. Called ACORN (had never dealt with them before; found them via a GOOGLE search and so was a bit apprehensive). An ACORN technician - Mario - attended - within 30 minutes - and located the leak quickly, after searching persistently. Turned off the water supply to the offending appliance (a dishwasher in my office) and left further repair for the contractor who installed the dishwasher in a kitchen area of a recently renovated office area. Turning off the supply - and even locating the actual leak was a challenge, because of the way the dishwasher had been installed. I was extremely impressed by and satisfied with Mario's work and his friendly demeanor. I think I have identified a plumbing service in the event of future needs.
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Repairs to hit water supply line at shower.
Fireplace repair and servicing - technician was friendly, prompt, and very clean! Appreciated his help with my fireplace (a unit that's been operating for longer than I've been alive!).
Acorn is very responsive and professional. Their technicians are very client centric and personable.
Really happy with Acorn Service Group. We had them out to do yearly maintenance on our furnace. The technician was covid safe, explained everything to us and made us feel safe knowing our furnace was running efficiently and there were no gas leaks etc. Professional, friendly and knowledgeable. Will definitely use their company again.
Called for toilet replacement. Fortunate that they actually had one in stock and it was installed within 24 hours. Amazing!
Excellent service. On time, efficient and good communication about the work being done.
Acorn responded immediately to our call for serving! Jamie and Adam were kind, courteous and efficient. I highly recommend the Acorn team!
I have used Acorn for 3 years now. They are very personable, professional and take the time to know who you are. They are intimately aware of the work they have performed and proactive as well- I have already pre-purchased my annual service with them for 2022.Highly recommend them.
Acorn sent Keltie, who assessed our plumbing issue very quickly after investigating our pipes. She was so patient in answering all my questions and did a fantastic job in replacing our PRV. All the personnel at Acorn I have spoken to or seen are very pleasant, efficient, and professional. I will definitely refer them to anyone who needs plumbing/HVAC services done.
Acorn Heating offers dependable, professional and quality service. I have been a loyal customer for many years and would highly recommend them. You won’t be disappointed!
The team worked diligently all day and overcame some obstacles to install my new furnace. They were prompt, polite and helpful.
Plumbing and HVAC-This is a very reliable, skilled and professional company. Jordan, who came out for both jobs, was really a delight to work with. Even the dispatcher and the manager who spoke with me on the phone to figure out how best to serve me were delightful. It is rare to fine such a great company to work with. We will definitely use Acorn again for any HVAC or plumbing issues going forward. I highly recommend them if you want your work done promptly, professionally and pleasantly! 100 percent!
We recently had Keltie in to replace a couple of plumbing fixtures and give our kitchen and bathroom some long-overdue attention. She was fabulous. Fastidiously clean, knowledgeable about our mid-70's house's quirks and a gem to have in our home. Totally pleased with the service and result. We've used Acorn in the past for a new furnace, hot-water tank and upgraded fireplace insert, and have only experienced exceptional professional performance. We are fortunate to have local craftspeople who are obviously invested in such a high standard of service. Doing it right.
At the beginning of the recent heat wave our air con decided not to work. We reached out to the Acorn and explained the importance of keeping our animal patients cool . In spite of being swamped, Taylor came out and had things fixed in no time. Each member of the Acorn team was friendly, professional and timely, every step of the way. I cannot thank them enough for their exceptional service.Dr Tina Gemeinhardt
Always a great experience with Acorn. A bit on the pricier side, but worth it considering they offer one year warranty for their work!
Hands down some of the best service we have ever received. From the moment I called to arrange for a gas line install through the final service every team member was absolutely amazing. It is rare these days to get the kind of attentive, professional and thorough service we received so thank you Acorn; you ROCK!
I have lots of heat and hot water, with no problems thanks to Acorn. Staff are great, service is excellent. Highly recommend.
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
We had our furnace and a/c unit installed last year and are very happy with them both. Also had a gas fireplace done, which is great too! This time, it was annual maintenance (thanks for the reminder) and all was handled well. Always great customer service and lots of help and advice! They go above and beyond. Thanks!
We’ve used Acorn twice now. First to replace our furnace, and again to replace our hot water tank and install a gas line outside for our barbecue. Everyone we ever deal with are so professional and the quality of workmanship is excellent. I love how they never cut corners to make it easier for themselves, they go the extra mile to make their work as good as they can.Highly recommended
Great service. Very knowledgable technician.
Solved power problems from furnace to receptacle.These guys are awesome and true professionals.So happy I calledPrice was right!!!!I recommend Acorn to everyone.RSmith
Scheduled a maintenance call for my 1 year old furnace. Tech was professional, friendly and most importantly, on time. Thanks!
I recently moved into a new home and had a plumbing issue I needed help with. Acorn set up an appointment super quickly. Tiffany booked the appointment and was very pleasant she was so happy on the phone she brightened my day and even welcomed me into the neighborhood.The day of my appointment they called me an hour before the plumber arrived which I was very thankful for because I was nervous to take a shower in case they arrived while I was in there. Lol which is always my luck.The plumber showed up an hour later, just like they said, and I was extremely happy to see she was a female. Keltie was great to deal with, she was happy, friendly, knowledgeable and even told me it was okay to let my two dogs out of the bedroom as she is a dog person. Fonzi and Harlow thoroughly enjoyed that.Thank you again for your expert and professional service. Highly recommend and proud to support again.
Service person was friendly, informative, and did a great job. I would definitely have him back again next year.
A very tricky installation of a gas range that required the gas line to be rerouted back through a wall and out again.
Great to deal with! Would recommend
Our old system was replaced with IBC boiler and all new fittings etc.Shawn.co-ordinated. Colin and Kyle installed. They were very efficient ,well organised and professional team.. Thanks for a great installation.Before and after photos!
My heating furnace flamed out feb 2021 at the peak of cold wave. I contacted Acorn service group. The lady dispatcher was very friendly. Took my information and assured me inspite of being busy will send a technician as soon as they can. Technician came and diagnosed the issue and gave me estimate to replace parts. Their estimate is very reasonable. I know that because I enquired around to know what are costs of replacing cost. I believe their estimate is honest one.They promptly followed up next day replaced parts and got my heating furnace working.Great work by two young technicians Taylor and Kyle. Technicians were friendly and did great job. Overall I am happy with their work and will definitely recommend them.
I used Acorn to do a full mechanical room upgrade in our house when we bought it. Shawn Tolvin was assigned to us and I cannot say enough good things about him. He’s caring, diligent, resourceful and so customer service oriented that he’ll get his hands dirty himself if needed. I needed an issue repaired and we had 3 tech visits before I called him directly. He was at my house within a couple of hours and fixed the issue himself (in his dress clothes I may add). He’s everything you want in a customer service experience. He keeps me coming back!
I had Shane come and assist with plumbing issues. He arrived promptly and prepared. He is very knowledgeable and does not rush, ensuring the job is completed properly. I highly recommend their exceptional service and skill.
We had our hot water heater fail and called first thing in the morning. To our delight Keltie and her team arrived onsite within 1/2 an hour and determined that our 11 year old tank couldn't be repaired and needed to be replaced. She made a call and had a quote sent within 5 minutes, a new tank delivered within an hour. Even though issues were encountered, her professionalism and quick response made it a no hassle installation. Couldn't be happier and more appreciative.
Acorn has installed a Daikin heat pump with ductless splits as well as replaced a Navien tankless water heater at my home. In each case their staff were responsive, friendly, knowledgeable and helpful. The jobs were done with great care, impeccable workmanship with great attention to detail. I would highly recommend Acorn!
Acorn does a great jobI highly recommend their services
Regularly use Acorn and their service and technicians are always timely and knowledgeable!
I called Acorn because I had a leak I couldn’t fix by myself and the girls in the office squeezed me in so there wouldn’t be further damage. Chris arrived and he was polite and professional and he was able to find the leak and fix it promptly. So thankful to have a local and reliable company like Acorn!
Very good company on all levels. Definitely recommend.
James came to our house and was able to fix our heating in no time at all. He was very nice, respectful and wore the proper PPE to make sure we felt safe. He was able to also help adjust our bath tub faucet pressure which was a life changer. He provided top notch service and was extremely efficient.
The type of knowledge and experience that I didn't know still existed. They turned on a dime for me in a moment of need, answered all of my questions, resolved the immediate problem and worked with me to develop a plan moving forward. Highest recommendation. Sean and Shane Thank You.
Acorn replaced my toilets in my condo. Chris arrived on time and worked quickly to complete the job. He cleaned up the work space and was very friendly and professional.
Mike was excellent. He identified a problem that my old heating company was not able to repair. The system is up and running thanks to Mike for a job well done. I must also thank Tiffany for her efficient management.I am glad to support a local company.
Acorn installed a new Regency gas fireplace in our home and we could not be happier with the result. The quote was provided quickly and James and Dong installed the fireplace without any issues and it looks beautiful. James took the time to fully explain how to use the remote control. Professional, respectful and friendly. Thanks for the great service.
Chris was very pleasant and took time to explain what he was doing. I had confidence that when he said it was finished that it was.
Quality service and workmanship. Way to go Callum and Shane! Merry Christmas to all at Acorn.
Very happy with the service.
Acorn was very accommodating with my appointment time and Jordan was great! He was professional and friendly, wore a mask the whole time and really knew what he was doing. He changed my kitchen sink drains and faucet promptly and cleaned everything up including the faucet box! I’d highly recommend Acorn to anyone!
Acorn' was the only plumbing company to suggest a simple and low cost repair option for a leaking City water main. The other companies all suggested very costly and complicated involving the installation of am entirely new water line. The technician from Acorn suggested a much simpler solution of cutting through the concrete slab and repairing the existing line. The repair work was skillfully completed in a couple hours at 15% of the lowest bid from the other companies. A special thanks to Jordan - he was just awesome - polite, very knowledgeable and superior communication skills. Thank you Jordan.
I can't say enough good things about them, from start to finish! They answered my query promptly, came when scheduled. The tech was incredibly friendly and knowledgeable, and did a thorough job. He found i had a small gas leak, and fixing the problem now saved a bigger hassle later. The needed part was available within days, and he returned with another wonderful tech to do the repair. All done before i need to turn it on for the season. I highly recommend them.
James was very helpful, pleasant and knowledgeable on what he does. He explained and showed me what the problem was with the fireplace and fixed it. He is a great asset for Acorn.Great service! Thank you James!
Very helpful and quick call back regarding my request for a quote.Unfortunately they don't service Coquitlam, however, they still offered excellent advice over the phone regarding potential issues with my desired install.Much appreciated!
What a great professional company. Always had our plumber Jordan arrive on time & kept me in the loop the whole way. He was awesome taking care of our Strata complex problems. New issues continued to pop up & he just took them in stride & came up with a game plan & solution. No complaints & kept us all at ease knowing we were in good hands. Stayed late ensuring all owners had water each night (12 hours on day one) & I would recommend Acorn for any plumbing issues you may have. Ask for Jordan, we were lucky to get him & you won't be unhappy.Thanks Jordan for an excellent plumbing experience that would have been a nightmare for most.
The serviettes among napkins for residential fixes, installs and refabs.Great company!
Had a water leak and Jordan arrived on time and was very professional in his diagnostic of the issue. Thanks Jordan for explaining the procedure of this repair and quoted price. Looking forward to having Jordan complete the repairs.
I just want to pass on my experience with Acorn’s crew of young men that came to fix my water issue.It was a complicated issue, with them having to dig up a portion of my lawn and flower bed. They were so careful and took great pains to put things back to the way they were after they were done. They were so professional and polite! I would highly recommend them to anyone!
We needed to have a new toilet installed. Jordon did an excellent job and was very polite and professional. We were quite impressed with his demeanour and service. We would highly recommend Acorn.
Technician showed up on time, knew his stuff, disgnosed our problem and fixed it promptly.What more could I ask for?
I am very pleased with the quoting process. Very professional. Everything was explained in detail and quote provided right away by email. Can't comment on work since I am not going to proceed.
I had some obscure questions about a propane set up in my camper van and James was very helpful! He didn’t end up having the parts we needed but was able to point us in the right direction. Very professional business. I found them on google and was able to text them from the website with a question I had and they got right back to me which was great.
Very prompt and professional service. Dennis did an excellent job of installation and was thorough and efficient. Would recommend!
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
As a non-profit organization, we have limited funding and rely on companies to get the job done right the first time. When I discovered the services Acorn provided, I stuck with them and haven't looked back. Acorn Heating and Gas has been unbelievably professional, prompt and flexible when responding to our needs. Chad and Shawn worked with me to find the best and most affordable option to replace our aging boiler system. Jordan, Shane and Taylor have been ongoing members of the team who have responded to the sometimes chaotic needs of our aging heating and plumbing systems. Our buildings are offer Community Living Services such as Residential Services and Community Inclusion programs -- our folks depend on continuity of service with little to no change in their lives to maintain their stability. Thank you to the Acorn Service Group for being willing to step up and succeed where many others have not been able to do so.Update June 11, 2020: Acorn Service Group completed a full service on my AC unit and furnace. James was on time, professional and courteous. He ensured COVID safeguards and gave me his direct line if anything came up. Thank you!
Great office interection. Came when they said they would and great service.
A very professional company
Very impressed with Acorn. The appointment was easy to book and within an acceptable time frame. Jordan came out to assess our unique heat pump and heat exchange system. He really went above and beyond to explain the system, what we needed to do to keep it going well, and then giving the heat pump and filters a general service. Very much appreciated his time and knowledge...and the price was very reasonable. Highly recommend Acorn, and glad we can recommend local!
Repairman, Taylor, was on time, tidy and polite. We had a toilet replaced and were provided with two quotes, both reasonable. The new tank had a mark on it and Acorn replaced it within two days. Well done. Definitely recommend Acorn.
Jordan did an excellent job servicing the furnace and hot water heater, along with fixing the gas fireplace remote. He is very professional and took great care given the circumstances that we currently live in. The quality of service that we receive from Acorn Heating and Gas is excellent always. Thank you Jordan! Best regards, Keith and Wendy
Thank you for the great service this past week and in the past. Fast, knowledgable techs that explain issue. Very respectful and friendly. I love that the clean up nicely after work is done!!Appreciate your prompt response to getting my fireplace back in working order!
Our furnace quit working on a Sunday and Acorn was able to have someone look at it that day and the Part we needed replaced was ordered first thing Monday and the work was done by Wednesday. While we waited they supplied heaters. Good quality, very friendly & accommodating. I also checked the price of the part to do it myself and it wasn’t worth it. Their price was extremely reasonable and competitive.Regards,Neil from Ladner.
James was the technician who replaced the blower of our fireplace. He performed his job very professionally, methodical and quick, did a good clean up of the interior of the fireplace and work area. He knows his job very well, replied to our questions promptly without hesitations. We will definitely refer your company to our friends and associates.
Great team looked after us when our furnace died, new one installed and walked us through the set up start to finish. Polite, friendly, professional.
We actually had the Regency Fireplace serviced and had the complete front grills painted.OMG it is brand new. The care care and attention to detail was unbelievable, James, you are an fantastic asset to Acorn.... thank you all Rob & Shannon 5 Stars
Excellent service overall>>>>>
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Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Nice people, great service.
Thanks Acorn. Great service every time.
Came on very short notice and fixed a burst pipe - thanks Taylor