TESTIMONIALS

We’d like to share some of our customers’ comments with you, to show you what the Acorn Experience means to them. We know peace of mind is important to our customers and is why we 100% stand behind our work.

Trust your home to professionals who are obsessed with providing customer service that exceeds your expectations.

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Deb n Steve Nixon
Deb n Steve Nixon
18:01 16 Jan 22
I would definitely recommend Acorn for any repair or install services. The cheaper option (tank versus tankless) was best for us and they did not try to change our minds or up-sell. They arrived on time and did a great job installing our new hot water tank. The installer took his time, took pride in his work and explained all of the features of our new tank. Next time we need services, we will be calling Acorn.
Jay Grewal
Jay Grewal
22:42 11 Jan 22
We appreciated the prompt service and professional communication from the staff at Acorn. Even though everything didn't go perfectly smooth they righted the ship quickly and with friendly communication. We will be reaching out to Acorn for our next plumbing or sump service.
Pawan Varaich
Pawan Varaich
21:13 23 Nov 21
Our drain in the garage was clogged and acron was a saviour. They gave us a date for the same week even though they were extremely busy during the heavy rains. Great Service at a great price. Will recommend everyone to use their services. They also provided instructions on what to do to prevent this in future.
Christine Milner
Christine Milner
22:21 22 Nov 21
Awesome 👍👍👍👍
Carol Parnell
Carol Parnell
19:31 18 Nov 21
Our 6 year old gas fireplace had a history of not always igniting. After dealing with a number of technicians from another company over the years, no one was able to get to the root of the problem. Not until I called Acorn. Adam the technician went above and beyond to diagnose the problem. He was very polite, professional and found the solution no one else had previously. We will definitely be calling Acorn in the future! Thank you.
Gale Gellard
Gale Gellard
14:52 15 Nov 21
They fixed a leaking toilet caused by a broken hose.
Lance Quan
Lance Quan
18:11 12 Nov 21
Working with Acorn we were able to swiftly and competitively offer a service that would work well within our budget so that we could remediate heating issues in our house during a cold spell! They had provided heaters as well as made quick work of the installation within days of setting up and confirming numbers. In addition, at least for what I am looking for when contacting a service organization is not just the face value of the service, but the add-on value that truly shows partnership. Acorn does this in a way that made us feel secure we were going to be taken care of by providing reasoning to furnace choices they install and even prescribing opt-outs to their own services that may not be immediately needed when working on a quote. This all came together in a great service offering and was reason for why we chose Acorn instead of other organizations we were considering when replacing our furnace!And of course...the service itself was done smoothly, but I emphasize this as a function of the task at hand, not the add-on value that comes with partnership.
Astrid Sargent
Astrid Sargent
20:14 10 Nov 21
Responded very quickly , and sent a technician. Mike changed an end valve,But the problem still continues. Hopefully it will be resolved soon.I like to deal with Acorn as it is a local business. Resolved today. Thank you Acorn.
Laszlo Veto
Laszlo Veto
19:18 01 Nov 21
The work was done well, on time. Pleasant technician, excellent workmanship.The office charged us double for the same work. Both bills were paid.The office didn’t notify us for double payment for the same work.Be careful with Acorn office practices!I waited three months, then went to the Acorn office three months after the work was done. Some discussion took place, the gentlemen behind the desk looked after the issue.
Peter Burrow
Peter Burrow
20:24 28 Oct 21
Adam did a very good job of cleaning our gas fireplace as did James in the past. Adam pointed out things that might be an issue in the future. Good all around. Like using your company.
Brian Luu
Brian Luu
02:15 27 Oct 21
I only had a booking for an estimate, but I'm glad they accepted bookings via email and text messages. Full review pending if I decide to proceed
karen fang
karen fang
00:11 23 Oct 21
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
Ray Mattei
Ray Mattei
15:59 20 Oct 21
Good fast job. Found the problem. Fix within an hour.
Firth Bateman
Firth Bateman
22:44 07 Oct 21
We had a sudden water leak in our laundry room. Called ACORN (had never dealt with them before; found them via a GOOGLE search and so was a bit apprehensive). An ACORN technician - Mario - attended - within 30 minutes - and located the leak quickly, after searching persistently. Turned off the water supply to the offending appliance (a dishwasher in my office) and left further repair for the contractor who installed the dishwasher in a kitchen area of a recently renovated office area. Turning off the supply - and even locating the actual leak was a challenge, because of the way the dishwasher had been installed. I was extremely impressed by and satisfied with Mario's work and his friendly demeanor. I think I have identified a plumbing service in the event of future needs.
Wayne Tobey
Wayne Tobey
17:13 28 Sep 21
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Allen Baptist
Allen Baptist
21:49 27 Sep 21
Repairs to hit water supply line at shower.
Jenna Scott
Jenna Scott
21:28 27 Sep 21
Fireplace repair and servicing - technician was friendly, prompt, and very clean! Appreciated his help with my fireplace (a unit that's been operating for longer than I've been alive!).
Greg Nichvalodoff
Greg Nichvalodoff
23:40 24 Sep 21
Acorn is very responsive and professional. Their technicians are very client centric and personable.
Kim Begon
Kim Begon
19:13 24 Sep 21
Really happy with Acorn Service Group. We had them out to do yearly maintenance on our furnace. The technician was covid safe, explained everything to us and made us feel safe knowing our furnace was running efficiently and there were no gas leaks etc. Professional, friendly and knowledgeable. Will definitely use their company again.
Heather Dantuma
Heather Dantuma
23:00 19 Sep 21
Called for toilet replacement. Fortunate that they actually had one in stock and it was installed within 24 hours. Amazing!
Bass tester bot
Bass tester bot
17:08 15 Sep 21
Excellent service. On time, efficient and good communication about the work being done.
Tracey Shelley
Tracey Shelley
19:43 07 Sep 21
Acorn responded immediately to our call for serving! Jamie and Adam were kind, courteous and efficient. I highly recommend the Acorn team!
Sherif Rashed
Sherif Rashed
22:58 31 Aug 21
I have used Acorn for 3 years now. They are very personable, professional and take the time to know who you are. They are intimately aware of the work they have performed and proactive as well- I have already pre-purchased my annual service with them for 2022.Highly recommend them.
William Osborne
William Osborne
23:06 23 Aug 21
Great service and staff.
Jinny Lee
Jinny Lee
20:48 04 Aug 21
Acorn sent Keltie, who assessed our plumbing issue very quickly after investigating our pipes. She was so patient in answering all my questions and did a fantastic job in replacing our PRV. All the personnel at Acorn I have spoken to or seen are very pleasant, efficient, and professional. I will definitely refer them to anyone who needs plumbing/HVAC services done.
Andrea Stewart
Andrea Stewart
20:30 27 Jul 21
Acorn Heating offers dependable, professional and quality service. I have been a loyal customer for many years and would highly recommend them. You won’t be disappointed!
Cheryl Brasnett
Cheryl Brasnett
21:10 23 Jul 21
The team worked diligently all day and overcame some obstacles to install my new furnace. They were prompt, polite and helpful.
Rosemarie Ramsingh
Rosemarie Ramsingh
22:26 20 Jul 21
Plumbing and HVAC-This is a very reliable, skilled and professional company. Jordan, who came out for both jobs, was really a delight to work with. Even the dispatcher and the manager who spoke with me on the phone to figure out how best to serve me were delightful. It is rare to fine such a great company to work with. We will definitely use Acorn again for any HVAC or plumbing issues going forward. I highly recommend them if you want your work done promptly, professionally and pleasantly! 100 percent!
Dale McGregor
Dale McGregor
14:34 16 Jul 21
We recently had Keltie in to replace a couple of plumbing fixtures and give our kitchen and bathroom some long-overdue attention. She was fabulous. Fastidiously clean, knowledgeable about our mid-70's house's quirks and a gem to have in our home. Totally pleased with the service and result. We've used Acorn in the past for a new furnace, hot-water tank and upgraded fireplace insert, and have only experienced exceptional professional performance. We are fortunate to have local craftspeople who are obviously invested in such a high standard of service. Doing it right.
Tsawwassen Animal Hospital
Tsawwassen Animal Hospital
01:46 30 Jun 21
At the beginning of the recent heat wave our air con decided not to work. We reached out to the Acorn and explained the importance of keeping our animal patients cool . In spite of being swamped, Taylor came out and had things fixed in no time. Each member of the Acorn team was friendly, professional and timely, every step of the way. I cannot thank them enough for their exceptional service.Dr Tina Gemeinhardt
Ren Ipe
Ren Ipe
03:58 12 Jun 21
Always a great experience with Acorn. A bit on the pricier side, but worth it considering they offer one year warranty for their work!
Tricia Cochran
Tricia Cochran
18:52 10 Jun 21
Hands down some of the best service we have ever received. From the moment I called to arrange for a gas line install through the final service every team member was absolutely amazing. It is rare these days to get the kind of attentive, professional and thorough service we received so thank you Acorn; you ROCK!
Marlin Burich
Marlin Burich
20:10 04 Jun 21
Exceptional service and support. These folks do high quality work at reasonable rates and understand community. Highly recommend.
Aris Solomon
Aris Solomon
21:10 01 Jun 21
I have lots of heat and hot water, with no problems thanks to Acorn. Staff are great, service is excellent. Highly recommend.
Ken Shand
Ken Shand
21:22 31 May 21
We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
Diana Kaarina
Diana Kaarina
17:43 27 May 21
We had our furnace and a/c unit installed last year and are very happy with them both. Also had a gas fireplace done, which is great too! This time, it was annual maintenance (thanks for the reminder) and all was handled well. Always great customer service and lots of help and advice! They go above and beyond. Thanks!
Dan Carrick
Dan Carrick
22:20 21 May 21
We’ve used Acorn twice now. First to replace our furnace, and again to replace our hot water tank and install a gas line outside for our barbecue. Everyone we ever deal with are so professional and the quality of workmanship is excellent. I love how they never cut corners to make it easier for themselves, they go the extra mile to make their work as good as they can.Highly recommended
Herb von Hockauf
Herb von Hockauf
23:00 13 May 21
Great service. Very knowledgable technician.
Rick Smith
Rick Smith
22:14 04 May 21
Solved power problems from furnace to receptacle.These guys are awesome and true professionals.So happy I calledPrice was right!!!!I recommend Acorn to everyone.RSmith
Ryan Faulkner
Ryan Faulkner
22:08 04 May 21
Scheduled a maintenance call for my 1 year old furnace. Tech was professional, friendly and most importantly, on time. Thanks!
Stephanie Maber
Stephanie Maber
20:57 03 May 21
I recently moved into a new home and had a plumbing issue I needed help with. Acorn set up an appointment super quickly. Tiffany booked the appointment and was very pleasant she was so happy on the phone she brightened my day and even welcomed me into the neighborhood.The day of my appointment they called me an hour before the plumber arrived which I was very thankful for because I was nervous to take a shower in case they arrived while I was in there. Lol which is always my luck.The plumber showed up an hour later, just like they said, and I was extremely happy to see she was a female. Keltie was great to deal with, she was happy, friendly, knowledgeable and even told me it was okay to let my two dogs out of the bedroom as she is a dog person. Fonzi and Harlow thoroughly enjoyed that.Thank you again for your expert and professional service. Highly recommend and proud to support again.
Susan Claybo
Susan Claybo
02:14 18 Mar 21
Service person was friendly, informative, and did a great job. I would definitely have him back again next year.
Rob Swift
Rob Swift
01:45 27 Feb 21
A very tricky installation of a gas range that required the gas line to be rerouted back through a wall and out again.
Katarina Luistro
Katarina Luistro
23:17 22 Feb 21
Great to deal with! Would recommend
Peter Beemer
Peter Beemer
23:36 13 Feb 21
Our old system was replaced with IBC boiler and all new fittings etc.Shawn.co-ordinated. Colin and Kyle installed. They were very efficient ,well organised and professional team.. Thanks for a great installation.Before and after photos!
Das T
Das T
01:08 13 Feb 21
My heating furnace flamed out feb 2021 at the peak of cold wave. I contacted Acorn service group. The lady dispatcher was very friendly. Took my information and assured me inspite of being busy will send a technician as soon as they can. Technician came and diagnosed the issue and gave me estimate to replace parts. Their estimate is very reasonable. I know that because I enquired around to know what are costs of replacing cost. I believe their estimate is honest one.They promptly followed up next day replaced parts and got my heating furnace working.Great work by two young technicians Taylor and Kyle. Technicians were friendly and did great job. Overall I am happy with their work and will definitely recommend them.
Brooke Alexander
Brooke Alexander
23:10 12 Feb 21
I used Acorn to do a full mechanical room upgrade in our house when we bought it. Shawn Tolvin was assigned to us and I cannot say enough good things about him. He’s caring, diligent, resourceful and so customer service oriented that he’ll get his hands dirty himself if needed. I needed an issue repaired and we had 3 tech visits before I called him directly. He was at my house within a couple of hours and fixed the issue himself (in his dress clothes I may add). He’s everything you want in a customer service experience. He keeps me coming back!
Erin Cory
Erin Cory
18:59 05 Feb 21
I had Shane come and assist with plumbing issues. He arrived promptly and prepared. He is very knowledgeable and does not rush, ensuring the job is completed properly. I highly recommend their exceptional service and skill.
DAVID houston
DAVID houston
23:02 04 Feb 21
We had our hot water heater fail and called first thing in the morning. To our delight Keltie and her team arrived onsite within 1/2 an hour and determined that our 11 year old tank couldn't be repaired and needed to be replaced. She made a call and had a quote sent within 5 minutes, a new tank delivered within an hour. Even though issues were encountered, her professionalism and quick response made it a no hassle installation. Couldn't be happier and more appreciative.
Ernie Daniels
Ernie Daniels
21:37 03 Feb 21
Acorn has installed a Daikin heat pump with ductless splits as well as replaced a Navien tankless water heater at my home. In each case their staff were responsive, friendly, knowledgeable and helpful. The jobs were done with great care, impeccable workmanship with great attention to detail. I would highly recommend Acorn!
Sheena McDonald
Sheena McDonald
18:08 30 Jan 21
Acorn does a great jobI highly recommend their services
Scott Stoilen
Scott Stoilen
01:27 29 Jan 21
Regularly use Acorn and their service and technicians are always timely and knowledgeable!
Laura Wilson
Laura Wilson
01:26 29 Jan 21
I called Acorn because I had a leak I couldn’t fix by myself and the girls in the office squeezed me in so there wouldn’t be further damage. Chris arrived and he was polite and professional and he was able to find the leak and fix it promptly. So thankful to have a local and reliable company like Acorn!
John Foreman
John Foreman
17:18 12 Jan 21
Very good company on all levels. Definitely recommend.
Rachel Rosenhek
Rachel Rosenhek
17:27 01 Dec 20
James came to our house and was able to fix our heating in no time at all. He was very nice, respectful and wore the proper PPE to make sure we felt safe. He was able to also help adjust our bath tub faucet pressure which was a life changer. He provided top notch service and was extremely efficient.
Val Maks
Val Maks
16:49 16 Nov 20
The type of knowledge and experience that I didn't know still existed. They turned on a dime for me in a moment of need, answered all of my questions, resolved the immediate problem and worked with me to develop a plan moving forward. Highest recommendation. Sean and Shane Thank You.
MaryLynn Lauckner
MaryLynn Lauckner
16:47 16 Nov 20
Acorn replaced my toilets in my condo. Chris arrived on time and worked quickly to complete the job. He cleaned up the work space and was very friendly and professional.
Astrid Sargent
Astrid Sargent
01:19 10 Nov 20
Mike was excellent. He identified a problem that my old heating company was not able to repair. The system is up and running thanks to Mike for a job well done. I must also thank Tiffany for her efficient management.I am glad to support a local company.
Karin Fulcher
Karin Fulcher
18:44 06 Nov 20
The work was done very well - great customer service - very pleased with their work
Debbie Smith
Debbie Smith
21:47 05 Nov 20
Acorn installed a new Regency gas fireplace in our home and we could not be happier with the result. The quote was provided quickly and James and Dong installed the fireplace without any issues and it looks beautiful. James took the time to fully explain how to use the remote control. Professional, respectful and friendly. Thanks for the great service.
Larry Fletcher
Larry Fletcher
21:05 03 Nov 20
Chris was very pleasant and took time to explain what he was doing. I had confidence that when he said it was finished that it was.
Greg Church
Greg Church
17:38 03 Nov 20
Quality service and workmanship. Way to go Callum and Shane! Merry Christmas to all at Acorn.
Allen Falk
Allen Falk
19:28 15 Oct 20
Very happy with the service.
Carrie Clark
Carrie Clark
14:56 15 Oct 20
Acorn was very accommodating with my appointment time and Jordan was great! He was professional and friendly, wore a mask the whole time and really knew what he was doing. He changed my kitchen sink drains and faucet promptly and cleaned everything up including the faucet box! I’d highly recommend Acorn to anyone!
OJ Jonasson
OJ Jonasson
21:41 01 Oct 20
Acorn' was the only plumbing company to suggest a simple and low cost repair option for a leaking City water main. The other companies all suggested very costly and complicated involving the installation of am entirely new water line. The technician from Acorn suggested a much simpler solution of cutting through the concrete slab and repairing the existing line. The repair work was skillfully completed in a couple hours at 15% of the lowest bid from the other companies. A special thanks to Jordan - he was just awesome - polite, very knowledgeable and superior communication skills. Thank you Jordan.
Shawn Hurley
Shawn Hurley
18:37 01 Oct 20
Good polite services
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Sandy Hodge
Sandy Hodge
22:11 30 Jan 19
Unfortunately our boiler stopped working yesterday :(. Thankfully Acorn was able to come out today and repair it! As much as I didn't want to pay for all the repairs it was necessary and I couldn't be happier with the work we had done today. Taylor was so knowledgeable, kind and honest and I truly appreciated having him here and help us fix the problems. Thank you Acorn Heating and mostly, Taylor!
Andreas Lupa
Andreas Lupa
16:08 17 Dec 18
😇😇😇😉🥰😜😜😜😜🧐😎🤓🥳😕😀😀😙😉😌🤣😚😍🤔😋😆
Rod Nattrass
Rod Nattrass
00:15 07 Jun 18
Nice people, great service.
Lindy Allen
Lindy Allen
15:00 05 May 18
Thanks Acorn. Great service every time.

Lindy Allen
Karin Fulcher
Karin Fulcher
01:34 01 May 15
Came on very short notice and fixed a burst pipe - thanks Taylor
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