WHAT’S IN A NAME
When your middle name is “Acorn”, you provide the inspiration for a lot of jokes on the school playground. But as my grandfather, George Acorn McLeod, always said, “From a tiny acorn grows a mighty oak”.
As might be expected, George grew into a man of solid character; he succeeded by working hard, treating people right, and doing a good job. He passed on those values to his grandchildren, as well as his name – I got my start in life as Chad “Acorn” McLeod, and grew up to become the owner of Acorn Service Group.
The decision to name my heating, cooling and plumbing company after my grandfather was easy. Back in 1999, I started as a one-truck operation serving Ladner and Tsawwassen, but years later, after following grandfather George’s advice to “work hard, do a good job, and treat people right”, Acorn Service Group grew into a “mighty oak”, with a team of technicians, a fleet of vans, and customers in South Delta, North Delta, Surrey, and White Rock. To this day, the thing that I’m most proud of is the reputation we have for treating our customers right.
Our technicians have to pass the “grandma test”
At Acorn Service Group we don’t talk about service calls, we talk about the “experience” you have with us.
We don’t just think about the work we do for our customers, we think about our relationship with you. When we hire a technician, we look at their qualifications, but we also ask the question, “Would we feel comfortable sending them to our grandma’s house?”
It might sound old-fashioned, but it’s our criteria. Because we know that we’re not just coming into your furnace room, we’re coming into your home or business. We want you to feel confident and comfortable with us, and to know that we’re looking out for your best interests every step of the way.
Four reasons to choose Acorn for your next job
Over the years we’ve learned that an excellent heating, cooling or plumbing job isn’t just about one thing.
- The right solution
- The right company
- The right installation
- The right service
The right solution: We offer a range of products at various price points that are all durable and high-performing. We educate you about your options, with an explanation of the pros and cons of each, so that you can choose the best solution for your needs and budget. We don’t “sell” you, we work with you. Our goal is to develop a long-term working relationship with you and we do that by earning your trust.
The right company: We’ve built our business on an honest approach and excellent work – it’s why so many of our customers recommend us to their friends.
Just as important, we’ve been in business since 1999, which means that if we install your hot water heater today we’ll be here next year to service it, 5 years from now if you need help with a warranty issue, and when it’s time to choose a new one.
The right installation: We enter your home or business as professionals: we’re friendly, respectful, and careful – we treat your space like we’d treat our own.
We take ownership of our work – it’s part of our commitment to you. We want to maintain your heating, cooling and plumbing equipment for as long as you own it, and we want to feel proud of the work that we do for you every time we see you.
The right service: We have a passion for exceptional service. We’re quick to respond, we arrive on time, and we provide estimates with no hidden costs. All of our highly trained technicians do excellent work and, just as important, they’ve all passed the “grandma test” – they are respectful and courteous, and they look out for your best interests. We guarantee our work; we want to ensure that you are completely satisfied with your Acorn Experience.