COVID 19 POLICY

New Standards In Health & Safety

During this time the Acorn team will continue to be here to service your essential plumbing, and HVAC needs. We are committed to taking every precaution possible to ensure that we can continue to serve you while protecting your health, and the health of our technicians.

With this objective in mind, we have implemented several procedures based on CDC recommendations to respond to, and reduce, the threat of COVID-19, including:

  • Our office team is asking customers if they have been unwell and if so, we kindly ask to schedule the appointment at a later date.
  • Our technicians are used to giving customers handshakes, but we’ll have to just go with a thumbs up for now.
  • Our technicians will do their best to maintain a 6-foot distance where possible. Don’t worry, it’s not awkward, we’re used to it already.
  • Our technicians have had training on the proper use of PPE.
    Our technicians have gloves, masks, shoe covers and sanitizing wipes.
  • Our technicians will frequently clean their equipment.

Out of an abundance of caution, we’ve made changes to business processes to minimize unnecessary interactions, such as; Dispatching technicians remotely. Running No Contact Service Calls! Estimates available via Facetime or Zoom

No Contact

No Contact Service calls,  is a simple way to ensure we can take care of your plumbing, heating and cooling while remaining committed to ensuring the health and safety of you and our team!

To break it down;

  • We call you when we arrive to your home, You let us know the best point of entry and open the door for us.
  • You and your family make yourself comfortable in another area in the home.
  • Our tech will enter the home wearing a mask, gloves, booties.
  • We will call you or facetime you to talk through your options or go over any recommendations.
  • Our technician will complete the approved work, sanitize any equipment in your home.
  • He will call you when he is in his truck so you can secure you home and will also talk through any questions you may have.
  • We will email your invoice and you can pay online!

HAVE QUESTIONS?

What we’re most proud of is our commitment to treating people right. Should you have any questions please reach out and we are happy to address any questions you might have.

604 948 9949
info@acornheat.com

We had a lot of work done this year by Acorn including water pipe replacement, a new bathroom and ductless heating/cooling system installed in our home. Workers did well with the variety of work that was happening and adjusted as they went along if required. Shawn did a lot of leg work and help coordinated the job and was helpful in selecting the equipment that would best suit our home.
Ken Shand
Ken Shand
06:25 10 Nov 20
Mike was excellent. He identified a problem that my old heating company was not able to repair. The system is up and running thanks to Mike for a job well done. I must also thank Tiffany for her efficient management.I am glad to support a local company.
Astrid Sargent
Astrid Sargent
01:19 10 Nov 20
We used Acorn to service our furnace and heat pump, Taylor was very informative, knowledgeable and did a great job. Everything is working perfectly and we are extremely happy.
Mark Harrison
Mark Harrison
18:46 08 Jul 20
As a non-profit organization, we have limited funding and rely on companies to get the job done right the first time. When I discovered the services Acorn provided, I stuck with them and haven't looked back. Acorn Heating and Gas has been unbelievably professional, prompt and flexible when responding to our needs. Chad and Shawn worked with me to find the best and most affordable option to replace our aging boiler system. Jordan, Shane and Taylor have been ongoing members of the team who have responded to the sometimes chaotic needs of our aging heating and plumbing systems. Our buildings are offer Community Living Services such as Residential Services and Community Inclusion programs -- our folks depend on continuity of service with little to no change in their lives to maintain their stability. Thank you to the Acorn Service Group for being willing to step up and succeed where many others have not been able to do so.Update June 11, 2020: Acorn Service Group completed a full service on my AC unit and furnace. James was on time, professional and courteous. He ensured COVID safeguards and gave me his direct line if anything came up. Thank you!
Kevin Reid
Kevin Reid
18:10 11 Jun 20
Very impressed with Acorn. The appointment was easy to book and within an acceptable time frame. Jordan came out to assess our unique heat pump and heat exchange system. He really went above and beyond to explain the system, what we needed to do to keep it going well, and then giving the heat pump and filters a general service. Very much appreciated his time and knowledge...and the price was very reasonable. Highly recommend Acorn, and glad we can recommend local!
Karin Brown
Karin Brown
21:50 04 May 20
Jordan did an excellent job servicing the furnace and hot water heater, along with fixing the gas fireplace remote. He is very professional and took great care given the circumstances that we currently live in. The quality of service that we receive from Acorn Heating and Gas is excellent always. Thank you Jordan! Best regards, Keith and Wendy
Wendy Bertrand-Bolton
Wendy Bertrand-Bolton
05:28 17 Apr 20
Our furnace quit working on a Sunday and Acorn was able to have someone look at it that day and the Part we needed replaced was ordered first thing Monday and the work was done by Wednesday. While we waited they supplied heaters. Good quality, very friendly & accommodating. I also checked the price of the part to do it myself and it wasn’t worth it. Their price was extremely reasonable and competitive.Regards,Neil from Ladner.
Neil Gardner
Neil Gardner
15:59 30 Mar 20
I'm highly recommended for Acorn heating and Dio.Dio is a very nice person and very good service,he is honest,and and good quality service for our fire place's door installation.I would definitely request him again for any future service.Thanks
Weiyou Ma
Weiyou Ma
20:25 10 Feb 20
I totally recommend Acorn to help with anything needed with heating and plumbing. Efficient, super helpful and knowledgeable technicians on the two occasions that I have had them here over the past few years.Today I was delighted to be able to ask the advice of Dennis (the technician who was here to do a check over of my furnace) about a problem that had been bugging me for years with the noisy fan of my fireplace. I was thrilled that he was able to quickly troubleshoot the issue and is now arranging with his Acorn colleague to see about ordering a replacement part.I also was able to learn more about my furnace and after seeing the filter that it would be advisable to have the ducts cleaned (I have 3 big dogs). I was able to get a referral to reliable company with a 10% discount—again, supportive, helpful and efficient.The technician also checked my water tank and offered very helpful advice (and will ask his Acorn colleagues to check (via the tank’s serial numbers) as to what it’s longevity is before it should be replaced. I am a big fan of being proactive to avoid “disasters” such as a leaking tank so I am feeling relieved about the water tank (which has been on my mind for a while).What I really appreciate is the support and assistance through the technician’s helpful attitude, knowledge, efficiency plus follow through which for me translates to peace of mind as a homeowner.Having a quality company that I can trust and depend on translates to peace of mind. I totally recommend Acorn Plumbing and Heating.
Wendy Steeves
Wendy Steeves
20:37 10 Jan 20
Jordan showed up, introduced himself and immediately went to work on my boiler. He quickly found the problem and went about fixing it in a timely manner. I am extremely satisfied with the work he did and we have heat again. Thank you for sending this experienced young man to fix our boiler. Most appreciated.
Elizabeth Amezcua Emary
Elizabeth Amezcua Emary
18:16 18 Dec 19
I am always impressed by the quality of work and the professionalism and helpfulness of all members of the Acorn team. It is reassuring to know that we have an honest, reliable and prompt plumbing and heating company right in the neighbourhood. Thank you for saving our household from disaster on more than one occasion!
Nancy Cox
Nancy Cox
17:40 06 Dec 19
Jordon was here to service my furnace & fireplace today. Service was wonderful as usual. He took the time to explain options that are available as it is almost time to replace my hot water heater. He is very knowledgeable and not at all pushy, which I really appreciate.
Shirley Mac
Shirley Mac
19:08 26 Nov 19
Great personable service. They made an effort to squeeze me into their schedule last minute when my primary heat source failed.
Mike Ng
Mike Ng
16:53 19 Oct 19
Tay took care of our 3 gas fireplaces and boiler service in a professional, knowledgeable manner. He was super informative, and I really appreciated his explanations and attention to detail. Even though it was late in the day, he stayed until the whole job was complete. I will definitely be hiring him again for next service!
Wendy Diomis
Wendy Diomis
21:48 25 Sep 19
Shane and his partner were excellent! They did a great job working on my boiler. They replaced my older boiler with efficiency. They were professional and friendly to work with. I highly suggest their service.
Jonah Ang
Jonah Ang
04:24 23 Sep 19
Tyler was very knowledgeable and professional. Diagnosed the problem of my high efficiency boiler and fixed it on the same day! Reasonable price and answered all my questions. Highly recommend this company to all my friends and family from now on.
karen fang
karen fang
02:31 21 Sep 19
Acorn installed new pans and a drain system for our Daikin heat compressor. We were really happy with how smoothly the process went from start to finish including the high quality of the installation. The technicians also helped us gain a better understanding of how our heating and cooling systems work. Thank you for the excellent service!
Tracy Dietrich
Tracy Dietrich
20:04 22 Jul 19
My Mom and Dad were having heating / plumbing issues I called Acorn on the advice of a family member and although I was at work in downtown Vancouver and the issue was at a their home in White Rock Acorn did a great job from the time I chatted with Megan to the time I walked through the problems with Tyler. They were great and treated my aging parents with understanding and grace.Thank yo and I would recommend them anytime.
Kenny Diebel
Kenny Diebel
15:28 09 Jul 19
Outstanding sales and service, Acorn found away to install our new tankless hot water heater within 24 hours. Thanks to the entire Acorn who did an outstanding job from start to finish. A special thanks to Colin and Taylor who worked 11 hours straight to make sure we had hot water.David
David Ainsworth
David Ainsworth
18:08 21 May 19
Acorn diagnosed the problem with our furnace quickly and then ordered the part. They kept us up to date as to the part delivery and then installed it right away. We have heat again. Hooray! Thanks Acorn.
Karen Simpson
Karen Simpson
18:41 14 Jan 19
We have used Acorn before with good results. This time they replaced our hot water heater. They were very responsive and the work was done on time at the price quoted. Good honest company!
Doug Woollard
Doug Woollard
17:00 17 Oct 18
I set up a appointment for installing a "reducing valve" in my radiant heating furnace as recommended by a the technician which was costing me a fair bit. However when the technician TAYLOR showed up, he explained that he did fiuther research on my system and the valve was really not require. He explained to me in detail on the piping set up etc, anyway the long and short of it is that Taylor did not do te cvalve install and saved me a lot of money, and instead did the regular service of the system which was also agreed upon previously. So I trust their integrity with the service and will use them again.
Oscar Pinto
Oscar Pinto
18:06 15 Oct 18
We have only used Acorn for our plumbing and heating and have had exceptional service every time!!!
Jasmier Church
Jasmier Church
17:52 19 Jun 18
I recently called Acorn for some emergency plumbing work, and then to have my furnace, water heater, and fireplace serviced. All the office staff and the plumbers I dealt with were friendly, professional, and efficient. I was impressed with Shane's knowledge and his solid advice. Highly recommend!
Carol S
Carol S
20:11 05 Jun 18
Amazing company with great people! Chad and his crew made sure I got the right boiler that my house required and I couldn’t be happier with the install (thanks Taylor) and the IBC boiler they installed!
David B
David B
05:48 05 Jun 18
Great local, family run business. Professional in everything they do. I wouldn't hesitate to recommend Acorn for heating and cooling needs .
Gregory van Tol
Gregory van Tol
20:57 01 Jun 18
Prompt, professional service at fair prices! Would recommend this company to anyone in need of plumbing or heating services!
Wayne Tobey
Wayne Tobey
18:11 31 May 18
From start to finish, Acorn has made my furnace installation awesome. Pleasant all around and efficient. The owners are pretty fabulous also!Everyone I’ve dealt with at Acorn has done exactly as they said they would and then some. The furnace is running beautifully and heating my home to perfection. Thank you!
Christine Thompson
Christine Thompson
01:08 24 Mar 18
Hi There we had a new high energy furnace installed by Acorn heating a few months ago. I was highly appreciated of the great service and quality work of installing the furnace and removal of the old furnace and help with getting the credit applied.They were exceptional again and I would highly recommend them and will use them again in future for my regular yearly maintenance.ThanksNav
Nav Mangat
Nav Mangat
04:31 27 Dec 17
Thank you so much for providing such excellent and wonderful service. Taylor made an annual visit to change a small motor for our hot-water tank. We are so pleased with his professionalism, expertise and courteous service. Taylor is a great asset for Acorn reinforcing Acorn as our forever go-to firm for all our heat & gas needs. Thanks again.
janet horie
janet horie
19:03 03 Nov 17
We had our air conditioning installed by them this summer and the level of service was amazing. All of the staff was friendly and they worked hard. Price was great too! Will use them for all of our heating and cooling from now on!
Jenn MacMillan
Jenn MacMillan
20:47 10 Oct 17
Fantastic experience with these guys! We had a new boiler installed this winter. Ian was a pleasure to deal with and the three young guys that were here to do the installation were great. After service was also top notch. Chad (owner) personaIy followed up and made some adjustments and made sure we were happy. I would highly recommend them. Thank you!
Gary Collinge
Gary Collinge
03:14 09 Apr 17
Just had Acorn in to replace old boiler/hot water tank with new high efficiency product. I give them the highest rating for timeliness, customer service and high quality of installation. Their staff were prompt, courteous and explained the product, installation process and maintenance in a thorough manner. Great job fellows!
Mike Pellant
Mike Pellant
00:03 15 Oct 16
I am grateful to Chad for his assistance with my hot water heater. Five minutes before the scheduled service visit, he called me to say he would be 10 minutes late--how unexpected (but appreciated!) to have such attentiveness to appointment time. He arrived shortly thereafter and had the problem resolved in a flash.I was unaware that Acorn Heating & Gas was the company my contractor used during a kitchen reno a few years ago. However, Chad recognized my home and didn't charge me for today's visit as a courtesy to an "existing customer". I can't say that I have EVER had a free service call in the past.I am pleased to be able to live in South Delta and to support our local business community. I will definitely call on Acorn for any future heating or plumbing work and will be sure to recommend your company to my friends and neighbours.
Marijke Merrick Singh
Marijke Merrick Singh
22:56 05 Dec 13
Acorn Heating and Gas has installed my furnace, fireplace and tankless hot water heater. I have had them back to service all my equipment on a regular basis. Each time, Chad or Scott has been on time, courteous and taken care of everything I needed. I have never felt overcharged. Last year, I had a gas line installed for my barbecue which I love. I am thinking of doing a bathroom reno and I know I will call them back.
Meg Walley
Meg Walley
20:23 14 Nov 13

Find out why our Ladner, Tsawwassen, North Delta, Surrey and White Rock customers recommend us to their friends. To book an appointment or arrange a free consultation – Give us a call or send us an email.

 

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The Acorn Experience


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We work with you to choose the best solution for your needs and budget.

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Our estimates are upfront & transparent, with no hidden costs.

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We arrive on time, do excellent work, and clean up before we leave.

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